Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • MSE Callum
    • By MSE Callum 1st Nov 17, 5:27 PM
    • 64Posts
    • 27Thanks
    MSE Callum
    MSE News: Got an Equifax letter saying you were hacked? The helpline's struggling...
    • #1
    • 1st Nov 17, 5:27 PM
    MSE News: Got an Equifax letter saying you were hacked? The helpline's struggling... 1st Nov 17 at 5:27 PM
    Almost 700,000 British victims of the Equifax hack are receiving letters offering free identity protection - but only if they hand over personal details - and directing them to a helpline that many say isn't working properly...
    Read the full story:
    'Got an Equifax letter saying you were hacked? The helpline's struggling - here's what to do'

    Click reply below to discuss. If you haven’t already, join the forum to reply.

    Follow MSE on other Social Media:
    MSE Facebook, MSE Twitter, MSE Deals Facebook, MSE Deals Twitter, Forum Twitter, Instagram, Pinterest
    Join the MSE Forum
    Get the Free MoneySavingExpert Money Tips E-mail
    Report inappropriate posts: click the report button
    Point out a rate/product change
    Flag a news story: news@moneysavingexpert.com
Page 1
    • SnowTiger
    • By SnowTiger 1st Nov 17, 5:46 PM
    • 3,079 Posts
    • 2,048 Thanks
    SnowTiger
    • #2
    • 1st Nov 17, 5:46 PM
    • #2
    • 1st Nov 17, 5:46 PM
    I got through!

    There's little point calling the number. I doubt the folk at the other end in the Philippines can do much.

    Apparently, the letters should mention a URL unlucky punters can visit to sign up for Equifax Protect. Mine didn't.

    The URL they gave me is: https://www.equifax.co.uk/protect. You'll need to use the reference number included in your Equifax letter to get the free stuff.

    BTW, Equifax's website is very unfriendly. They could learn a few lessons from Noddle.

    If you want to take advantage of Equifax WebDefend (called WebDetect on their website) you have to supply additional information. I think I'll pass on that. I don't want to give them more information to lose.
    • RG2015
    • By RG2015 1st Nov 17, 6:13 PM
    • 475 Posts
    • 215 Thanks
    RG2015
    • #3
    • 1st Nov 17, 6:13 PM
    • #3
    • 1st Nov 17, 6:13 PM
    I got a free Equifax report for 30 days in 2014 but have never paid a monthly fee. I entered the reference number from my letter on the URL above and clicked on the registered member login box. Without entering any personal details I was immediately verified and signed up for the Equifax Protect product.
    • Doc N
    • By Doc N 1st Nov 17, 7:41 PM
    • 6,381 Posts
    • 19,283 Thanks
    Doc N
    • #4
    • 1st Nov 17, 7:41 PM
    • #4
    • 1st Nov 17, 7:41 PM
    Equifax are trying as hard as they can to sweep this under the carpet - and attempting to prevent people from taking legal action against them by using terms and conditions carefully inserted into the anti-fraud systems they're encouraging people to use.

    Here's a recent update on the situation, which gets worse daily:

    https://www.theregister.co.uk/2017/11/01/equifax_breach_uk_notification/
    • Magnetron
    • By Magnetron 1st Nov 17, 8:21 PM
    • 8 Posts
    • 8 Thanks
    Magnetron
    • #5
    • 1st Nov 17, 8:21 PM
    • #5
    • 1st Nov 17, 8:21 PM
    I would suggest that if you are affected the last thing to do is hand over further details which will be stored on their computers and likely be hacked into again.

    If they tell you your details are secure, I think we can virtually guarantee they aren't.

    The promise of a free monitoring service for which you hand over further details is insulting and patronising.

    This is a serious breach, when you think how strict Data Protection Laws are supposed to be they need to be taken to task over this.
    • Doc N
    • By Doc N 1st Nov 17, 8:35 PM
    • 6,381 Posts
    • 19,283 Thanks
    Doc N
    • #6
    • 1st Nov 17, 8:35 PM
    • #6
    • 1st Nov 17, 8:35 PM
    This is a serious breach, when you think how strict Data Protection Laws are supposed to be they need to be taken to task over this.
    Originally posted by Magnetron
    Too right - and it's only just becoming clear to people just how serious it is, and what the potential is for identity fraud, along with several other types of fraud.

    The UK financial press and regulators seem to be sleeping through this, but the consequences are potentially enormous.
    • farenuf
    • By farenuf 2nd Nov 17, 8:13 AM
    • 25 Posts
    • 5 Thanks
    farenuf
    • #7
    • 2nd Nov 17, 8:13 AM
    • #7
    • 2nd Nov 17, 8:13 AM
    My letter arrived yesterday,I am offered those free services of protection,I have had nothing to do with Equifax personally.I will not be taking up there kind offer to protect me even better ha ha ha.
    Is CIFAS protection worth consideration ?
    • ceewash
    • By ceewash 2nd Nov 17, 8:43 AM
    • 889 Posts
    • 161 Thanks
    ceewash
    • #8
    • 2nd Nov 17, 8:43 AM
    • #8
    • 2nd Nov 17, 8:43 AM
    I received the Equifax letter yesterday. Today I received a text from Nat West saying my account had been deactivated and to click on the link. Obviously a scam as I don't have a NatWest account. Maybe we should post any unusual activity on here to alert others.
    • Doc N
    • By Doc N 2nd Nov 17, 9:08 AM
    • 6,381 Posts
    • 19,283 Thanks
    Doc N
    • #9
    • 2nd Nov 17, 9:08 AM
    • #9
    • 2nd Nov 17, 9:08 AM
    My letter arrived yesterday,I am offered those free services of protection,I have had nothing to do with Equifax personally.I will not be taking up there kind offer to protect me even better ha ha ha.
    Is CIFAS protection worth consideration ?
    Originally posted by farenuf
    CIFAS protection is useful, and works. The downside, though, is that it holds up anything that requires an online credit check by a few days. That may not bother you unduly, but I found it an absolute pain on a regular basis.
    • TiVo_Lad
    • By TiVo_Lad 2nd Nov 17, 11:09 AM
    • 11 Posts
    • 7 Thanks
    TiVo_Lad
    I wouldn't bother calling the helpline. All they will really do is help you sign up (for free) to Equifax Protect, which you can do for yourself via the Equifax Website. The ref number on your letter is the code you need. They won't ask for payment details. And if you think you're being asked for MORE personal information to sign up, they already have this information; it's just being used to verify identity.

    Yes this breach shouldn't have happened and yes it will happen again to someone else; welcome to the online world. But Equifax are probably more secure now than almost anyone. Horses and Stable Doors anyone? And remember, they have all your information anyway, so take advantage of something for free that will help to protect you. Alternatively, put your head in the sand and wait until it's too late and someone's racked up a pile of debt in your name without you knowing.
    • Doc N
    • By Doc N 2nd Nov 17, 11:28 AM
    • 6,381 Posts
    • 19,283 Thanks
    Doc N
    But take whatever precautions you can to avoid signing away any legal rights you may have against Equifax during the signing up process.
    • BucksLady
    • By BucksLady 2nd Nov 17, 12:14 PM
    • 352 Posts
    • 857 Thanks
    BucksLady

    But Equifax are probably more secure now than almost anyone..
    Originally posted by TiVo_Lad
    Today maybe, but tomorrow is another day ....

    Sorry, but I don't have any trust in this company at all. The fact that they were hacked in May and it has taken going on 6 months to inform those who were affected, is scandalous to say the least.
    • Mr Costcutter
    • By Mr Costcutter 2nd Nov 17, 1:42 PM
    • 259 Posts
    • 613 Thanks
    Mr Costcutter
    Today maybe, but tomorrow is another day ....

    Sorry, but I don't have any trust in this company at all. The fact that they were hacked in May and it has taken going on 6 months to inform those who were affected, is scandalous to say the least.
    Originally posted by BucksLady
    I agree and the worry they have created for those affected is beyond recompense. A dreadful situation!
    • SnowTiger
    • By SnowTiger 2nd Nov 17, 2:16 PM
    • 3,079 Posts
    • 2,048 Thanks
    SnowTiger
    Is CIFAS protection worth consideration ?
    Originally posted by farenuf
    I would, and have, given it a miss.

    It will lead to delays and problems when applying for credit in the future.
    • Typo22
    • By Typo22 2nd Nov 17, 2:30 PM
    • 18 Posts
    • 47 Thanks
    Typo22
    They've let our data be compromised, so to help protect against damage from that they (a) want more of our data & (b) hope we'll blithely agree to their T&Cs.

    "Jog on" is the politest response that comes to mind.
    Ian
    • pollypenny
    • By pollypenny 2nd Nov 17, 5:37 PM
    • 22,897 Posts
    • 59,121 Thanks
    pollypenny
    I would, and have, given it a miss.

    It will lead to delays and problems when applying for credit in the future.
    Originally posted by SnowTiger


    I registered with CIFAS after the Talktalk debacle.

    There was a little delay when I opened an M&S current account, but if a delay puts a crook off all the better.
    Member #14 of SKI-ers club

    Words, words, they're all we have to go by!.

    (Pity they are mangled by this autocorrect!)
    • Swans1912
    • By Swans1912 2nd Nov 17, 6:52 PM
    • 1,617 Posts
    • 1,874 Thanks
    Swans1912
    Has anyone reported this as a crime and managed to get a crime reference number?
    • BucksLady
    • By BucksLady 2nd Nov 17, 7:22 PM
    • 352 Posts
    • 857 Thanks
    BucksLady
    Has anyone reported this as a crime and managed to get a crime reference number?
    Originally posted by Swans1912
    That hadn't even occurred to me - would be interesting to see what their reaction would be.
    • MrAPJI
    • By MrAPJI 2nd Nov 17, 7:49 PM
    • 6 Posts
    • 5 Thanks
    MrAPJI
    That hadn't even occurred to me - would be interesting to see what their reaction would be.
    Originally posted by BucksLady
    Yes, especially if 'all' those affected made contact
    • Mr Costcutter
    • By Mr Costcutter 2nd Nov 17, 8:19 PM
    • 259 Posts
    • 613 Thanks
    Mr Costcutter
    I have registered with CIFAS and additionally written to my banks/credit card company alerting them to the problem. I'm already signed up with Noddle and am looking at the other companies too. Goodness me, think we could all do without this hassle!!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,822Posts Today

6,651Users online

Martin's Twitter