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  • FIRST POST
    • Helen09e
    • By Helen09e 30th Oct 17, 3:53 PM
    • 2Posts
    • 2Thanks
    Helen09e
    Barclays Packaged Bank Account - Success
    • #1
    • 30th Oct 17, 3:53 PM
    Barclays Packaged Bank Account - Success 30th Oct 17 at 3:53 PM
    Hi,

    A Big Thank You to this website and the Resolver application.
    On 27 September I used the Resolver complaint form to complain to Barclays Bank that I had been mis-sold a Packaged Bank Account. I received a text that same day from Barclays to say they had received my complaint. On 26 October Barclays called me with a few simple questions. On 27 October they paid £3,446 into my account.
    Fantastic Service and result
Page 1
    • Dandytf
    • By Dandytf 30th Oct 17, 6:32 PM
    • 998 Posts
    • 373 Thanks
    Dandytf
    • #2
    • 30th Oct 17, 6:32 PM
    • #2
    • 30th Oct 17, 6:32 PM
    Hi,

    A Big Thank You to this website and the Resolver application.
    On 27 September I used the Resolver complaint form to complain to Barclays Bank that I had been mis-sold a Packaged Bank Account. I received a text that same day from Barclays to say they had received my complaint. On 26 October Barclays called me with a few simple questions. On 27 October they paid £3,446 into my account.
    Fantastic Service and result
    Originally posted by Helen09e
    I have rbs packed claim in progress.
    Did Barclays close your account since receiving refund.
    sc dmp 2012 13k
    Jan 2018 8840 paid. 60% approx.
    • Helen09e
    • By Helen09e 30th Oct 17, 7:31 PM
    • 2 Posts
    • 2 Thanks
    Helen09e
    • #3
    • 30th Oct 17, 7:31 PM
    • #3
    • 30th Oct 17, 7:31 PM
    They have not closed my account, but they remove the 'package'.
    I am still waiting for a formal letter from them detailing how they arrived at their decision to uphold the claim.
    Good Luck with RBS!
    • takman
    • By takman 30th Oct 17, 9:51 PM
    • 3,013 Posts
    • 2,591 Thanks
    takman
    • #4
    • 30th Oct 17, 9:51 PM
    • #4
    • 30th Oct 17, 9:51 PM
    So how many years were you paying for bank account features you didn't need?. It's even worse that they had to cancel the packaged account for you, you didn't even cancel it when you made the complaint?.

    I hope you take this as a lesson to review your finances and see what else you are paying for that you don't need!.
    • Dandytf
    • By Dandytf 3rd Nov 17, 7:25 PM
    • 998 Posts
    • 373 Thanks
    Dandytf
    • #5
    • 3rd Nov 17, 7:25 PM
    • #5
    • 3rd Nov 17, 7:25 PM
    Letter received tonight.
    8 weeks for rbs decision.
    Very much in progress!
    sc dmp 2012 13k
    Jan 2018 8840 paid. 60% approx.
    • Dandytf
    • By Dandytf 9th Jan 18, 5:12 PM
    • 998 Posts
    • 373 Thanks
    Dandytf
    • #6
    • 9th Jan 18, 5:12 PM
    • #6
    • 9th Jan 18, 5:12 PM
    Itís been a while.
    Though since got rbs decline with their reasons.
    Iíve today posted my response to Omnibusdman via ppi claim company.
    Spotted 1 error in stating I had used mobile insurance 2013 to claim a replacement phone at that time.
    Whereas I called as I misplaced my mobile thinking it was lost, then found it in car -calling back to cancel the claim without paying any excess -claim was cancelled.
    Maybe this will open up the opportunity to progress my pba refund claim -maybe not Iím no expert.
    Though Iíll update mserís in a few weeks with the result either way.
    I have read other mserís claims have since been rejected via Ombudsman hence I hold little hope.
    sc dmp 2012 13k
    Jan 2018 8840 paid. 60% approx.
    • takman
    • By takman 9th Jan 18, 5:26 PM
    • 3,013 Posts
    • 2,591 Thanks
    takman
    • #7
    • 9th Jan 18, 5:26 PM
    • #7
    • 9th Jan 18, 5:26 PM
    Itís been a while.
    Though since got rbs decline with their reasons.
    Iíve today posted my response to Omnibusdman via ppi claim company.
    Spotted 1 error in stating I had used mobile insurance 2013 to claim a replacement phone at that time.
    Whereas I called as I misplaced my mobile thinking it was lost, then found it in car -calling back to cancel the claim without paying any excess -claim was cancelled.
    Maybe this will open up the opportunity to progress my pba refund claim -maybe not Iím no expert.
    Though Iíll update mserís in a few weeks with the result either way.
    I have read other mserís claims have since been rejected via Ombudsman hence I hold little hope.
    Originally posted by Dandytf
    Why are you using a PPI Claims Company, someone who uses the forum as much as you do should know better!.
    • Dandytf
    • By Dandytf 9th Jan 18, 5:39 PM
    • 998 Posts
    • 373 Thanks
    Dandytf
    • #8
    • 9th Jan 18, 5:39 PM
    • #8
    • 9th Jan 18, 5:39 PM
    Why are you using a PPI Claims Company, someone who uses the forum as much as you do should know better!.
    Originally posted by takman
    Exactly -with a successful ppi claim since 2013-when I claimed via ombudsman myself without any feeís.
    This time Iíve been concentrating with work and health to attend -I replied to a few letters from claim company -if successful which I doubt the cost is 30% fees.
    There are times when money is not as important.
    sc dmp 2012 13k
    Jan 2018 8840 paid. 60% approx.
    • takman
    • By takman 9th Jan 18, 5:58 PM
    • 3,013 Posts
    • 2,591 Thanks
    takman
    • #9
    • 9th Jan 18, 5:58 PM
    • #9
    • 9th Jan 18, 5:58 PM
    Exactly -with a successful ppi claim since 2013-when I claimed via ombudsman myself without any feeís.
    This time Iíve been concentrating with work and health to attend -I replied to a few letters from claim company -if successful which I doubt the cost is 30% fees.
    There are times when money is not as important.
    Originally posted by Dandytf
    But as you now know you still have to reply to letters and send them to the claims company. So your doing the exact same amount of work and spending the same amount of time doing it. All that's different is that your sending the letters to the claims company instead of direct to the bank and paying for the privileged.
    • Shakin Steve
    • By Shakin Steve 9th Jan 18, 8:05 PM
    • 1,208 Posts
    • 913 Thanks
    Shakin Steve
    Barclays is a very good bank
    Originally posted by wearingjohnnies
    Nah. I think they should be bought by Lloyds, asset stripped and sold to Provident.
    I came into this world with nothing and I've got most of it left.
    • Mchambers
    • By Mchambers 9th Jan 18, 8:16 PM
    • 586 Posts
    • 192 Thanks
    Mchambers
    Barclays is a very good bank
    Originally posted by wearingjohnnies
    Total rubbish ! Have a good look at the web and you will see many examples.

    Some idiots get their sons to bank with Barclays (good old Shakin)
    • Shakin Steve
    • By Shakin Steve 9th Jan 18, 8:42 PM
    • 1,208 Posts
    • 913 Thanks
    Shakin Steve
    Barclays is big enough to buy out Lloyds and close it down.
    Originally posted by wearingjohnnies
    Yeah, youíre right. I love Barclays.
    I came into this world with nothing and I've got most of it left.
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