Tesco Refunds
I recently returned an item to Tesco and the money was refunded to my card, but I was told that I couldn't be given a receipt showing the refund (member of staff said she wasn't allowed to give me one).
Are they allowed to do this? I don't really have any proof that the money was credited back to my bank account if it doesn't get there.
Are they allowed to do this? I don't really have any proof that the money was credited back to my bank account if it doesn't get there.
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Comments
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The receipt is yours. It is your proof of refund. the customer service staff member can print a copy for her records.0
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I'm not sure on the legality (she said she wasn't "allowed") but AFAIK Tesco do still give reciepts for refunds, I had one a few days ago. I didn't ask for one to be printed it just was.
If I was told I could not have a proof of refund and I'd requested one, I'd want to speak to the manager...0 -
Was it a VISA card?
"5.11.1.1 Merchant Processing of Credits to Cardholders
At the time that a Merchant processes a credit to a Cardholder for a valid Transaction that was previously processed, the Merchant must do all of the following:
● Identify the original Transaction on the Transaction Receipt
● Deliver a completed Credit Transaction Receipt to the Cardholder..."
https://www.visaeurope.com/media/images/visa%20public%20rules%2015%20october%202016-73-40575.pdf0
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