Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Beenie
    • By Beenie 12th Oct 17, 7:04 PM
    • 1,066Posts
    • 1,147Thanks
    Beenie
    DWP - does it expect you to have a computer?
    • #1
    • 12th Oct 17, 7:04 PM
    DWP - does it expect you to have a computer? 12th Oct 17 at 7:04 PM
    I am not a claimant myself but have been told that you are expected to have a computer (and email address) and a mobile phone as your means of contacting DWP (and vice versa).

    Is that true? It’s very unfair on the many people who don’t have access to these things.
Page 1
    • Prinzessilein
    • By Prinzessilein 12th Oct 17, 7:13 PM
    • 2,010 Posts
    • 9,282 Thanks
    Prinzessilein
    • #2
    • 12th Oct 17, 7:13 PM
    • #2
    • 12th Oct 17, 7:13 PM
    This would depend on why you need to contact the DWP....

    I am on benefits....ESA (support) and PiP

    I have never once been asked to contact the DWP via computer...or by my mobile phone. ...They send me letters...I contact them either by post (returning forms) or by landline (my mother makes the calls as I do not use a phone)

    I believe that some forms CAN be filled in online of that is your choice, but handwritten is still accepted.

    But....The 'new' benefit...Universal Credit is designed to be claimed online....but if you do not have a computer you can either use someone else's...or go to the library to use one...or go to the Job Centre (also an option if you are computer illiterate)
    • trigger fish
    • By trigger fish 12th Oct 17, 7:17 PM
    • 77 Posts
    • 45 Thanks
    trigger fish
    • #3
    • 12th Oct 17, 7:17 PM
    • #3
    • 12th Oct 17, 7:17 PM
    I am not a claimant myself but have been told that you are expected to have a computer (and email address) and a mobile phone as your means of contacting DWP (and vice versa).

    Is that true? It’s very unfair on the many people who don’t have access to these things.
    Originally posted by Beenie
    Spoke to a few claimants in the library over time so presumably yes you need have internet access of some kind. You'd be seriously disadvantaged for job search otherwise. I've seen staff from the dole teaching them.

    As to the mobile phone ringing the DWP wih any regularity would cost a fortune.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

930Posts Today

6,780Users online

Martin's Twitter
  • Well so far it seems there's one thing remainers and leavers agree on - the EU is getting the better of the negotia? https://t.co/70z5ffpG8S

  • Today's Twitter poll: If you had to pick one, who do you think is coming out best so far in the Brexit negotiations, UK or EU?

  • It isn't an article by me.I don't write for express. They just cunningly report my tv appearances as if I did. https://t.co/0DDfDU7Kbp

  • Follow Martin