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  • FIRST POST
    • natsplatnat
    • By natsplatnat 12th Oct 17, 2:34 PM
    • 2,603Posts
    • 2,264Thanks
    natsplatnat
    RBS - Delay in decision
    • #1
    • 12th Oct 17, 2:34 PM
    RBS - Delay in decision 12th Oct 17 at 2:34 PM
    Afternoon All!
    Would just like to run something passed you....
    Back in June I used the resolver tool to claim mis-sold ppi on 2 credit cards, MBNA and RBS.
    MBNA upheld my claim, paid out and all resolved inside 2 months.
    Have just chased RBS who have not responded inside the 8 weeks stated in their letter. I have been told that they have a massive backlog due to the Plevin case and my claim is "in the pile". But I am claiming for straight forward mis-selling, not a Plevin claim.
    I suppose I am wondering if I just have to sit & wait? (not really knowing what else I can do!)
Page 1
    • zx81
    • By zx81 12th Oct 17, 2:41 PM
    • 13,626 Posts
    • 14,080 Thanks
    zx81
    • #2
    • 12th Oct 17, 2:41 PM
    • #2
    • 12th Oct 17, 2:41 PM
    Yes. Sit and wait.

    Or escalate to FOS and wait even longer.

    It's the same teams for mis selling and PPI.
    • Moneyineptitude
    • By Moneyineptitude 12th Oct 17, 2:57 PM
    • 19,510 Posts
    • 9,603 Thanks
    Moneyineptitude
    • #3
    • 12th Oct 17, 2:57 PM
    • #3
    • 12th Oct 17, 2:57 PM
    It's the same teams for mis selling and PPI.
    Originally posted by zx81
    I think you mean PPI mis-selling and Plevin.
    • natsplatnat
    • By natsplatnat 12th Oct 17, 3:00 PM
    • 2,603 Posts
    • 2,264 Thanks
    natsplatnat
    • #4
    • 12th Oct 17, 3:00 PM
    • #4
    • 12th Oct 17, 3:00 PM
    Thank you for your responses.
    Can I go to the Ombudsman if I don't have confirmation that my claim has been unsuccessful? Is a delay in response a good enough reason?
    Could it just be (as zx81 suggests) that they are overloaded with the additional Plevin cases? They weren't specific in Plevin relating to my claim.
    I'll give it a few more weeks and see what happens.
    Thank you for your comments! Nats
    • Moneyineptitude
    • By Moneyineptitude 12th Oct 17, 3:12 PM
    • 19,510 Posts
    • 9,603 Thanks
    Moneyineptitude
    • #5
    • 12th Oct 17, 3:12 PM
    • #5
    • 12th Oct 17, 3:12 PM
    Can I go to the Ombudsman if I don't have confirmation that my claim has been unsuccessful? Is a delay in response a good enough reason?
    Originally posted by natsplatnat
    The Bank are allowed eight weeks to provide a "full and final" response to your complaint. If they have not achieved this then you can immediately refer your case to the Ombudsman.

    On reflection, I agree it's likely that additional Plevin complaints have currently overwhelmed them and that, as a result, your PPI mis-selling complaint has not yet been considered.
    They weren't specific in Plevin relating to my claim.
    I'll give it a few more weeks and see what happens.
    Originally posted by natsplatnat
    A wise move, I think.
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