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  • FIRST POST
    • garfield33
    • By garfield33 12th Oct 17, 1:34 PM
    • 197Posts
    • 357Thanks
    garfield33
    3 - warnings about running out of data
    • #1
    • 12th Oct 17, 1:34 PM
    3 - warnings about running out of data 12th Oct 17 at 1:34 PM
    Hello,
    Apologies if this has been asked before - it's quite hard to run a search on '3'!

    I've been with 3 for a few years now, I currently get 1GB of data per month. Some months I get a warning text saying I'm about to run out of data, but then I check the app and I've got (e.g.) 324MB left which can last me two weeks easily. Then, occasionally, I suddenly get told I've used up all the data for the month.

    Does this happen to anyone else?
    Cheers
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Page 1
    • Frozen_up_north
    • By Frozen_up_north 12th Oct 17, 2:18 PM
    • 1,213 Posts
    • 567 Thanks
    Frozen_up_north
    • #2
    • 12th Oct 17, 2:18 PM
    • #2
    • 12th Oct 17, 2:18 PM
    We have set a zero overspend on Three (user configurable in My3) and every month receive a text saying we are near our limit, that’s with unlimited mins/texts and 30GB of data, mostly the data is hardly used when the messages arrive.

    I think they have poor software...
    • sdduk
    • By sdduk 12th Oct 17, 3:07 PM
    • 1,042 Posts
    • 279 Thanks
    sdduk
    • #3
    • 12th Oct 17, 3:07 PM
    • #3
    • 12th Oct 17, 3:07 PM
    To be fair to 3 i have not had that problem.

    I did use all my data up a few months ago and did get the message you are running low but i took no notice and they stopped my data when i got to my limit so i had to wait a week for my new allowance to start.
    The funny thing was i never run out before and it turned out to be the speed test app on my phone i had used nearly 2gb of data i did use it a lot that month kept doing it over and over again i couldn't believe i was getting over 130mb download 55mb upload in my doctors so i was using it all over the place to see what average speed i was getting turned out to be about 35mb D/L which is fine for me.
    So now i have just got a new update deal from 4GB a month to 8GB for an extra £1 a month so now i have no chance of running out of data.
    Nobody is Perfect. I am Nobody, therefore I am Perfect
    • J B
    • By J B 12th Oct 17, 11:34 PM
    • 2,310 Posts
    • 743 Thanks
    J B
    • #4
    • 12th Oct 17, 11:34 PM
    • #4
    • 12th Oct 17, 11:34 PM
    Hello,
    Some months I get a warning text saying I'm about to run out of data, but then I check the app and I've got (e.g.) 324MB left which can last me two weeks easily. Then, occasionally, I suddenly get told I've used up all the data for the month.

    Does this happen to anyone else?
    Originally posted by garfield33
    Used to happen to me too till I upgraded to more data - they always used to send it in the middle of the night!!!
    • Frozen_up_north
    • By Frozen_up_north 13th Oct 17, 7:20 AM
    • 1,213 Posts
    • 567 Thanks
    Frozen_up_north
    • #5
    • 13th Oct 17, 7:20 AM
    • #5
    • 13th Oct 17, 7:20 AM
    Used to happen to me too till I upgraded to more data - they always used to send it in the middle of the night!!!
    Originally posted by J B
    Set “do not disturb” on your phone, stops those annoying text messages waking you up. On an iPhone it can be scheduled to apply automatically, not sure about other brands.
    • Lucky Duck
    • By Lucky Duck 13th Oct 17, 1:58 PM
    • 76 Posts
    • 35 Thanks
    Lucky Duck
    • #6
    • 13th Oct 17, 1:58 PM
    • #6
    • 13th Oct 17, 1:58 PM
    We have set a zero overspend on Three (user configurable in My3) and every month receive a text saying we are near our limit, that’s with unlimited mins/texts and 30GB of data, mostly the data is hardly used when the messages arrive.

    I think they have poor software...
    Originally posted by Frozen_up_north
    I have the overspend 'block' set up for my data only plan as it is all well and good them sending texts when you are getting near the limit for data but my (all?) ipad doesn't receive them
    • anniebea
    • By anniebea 19th Oct 17, 5:49 PM
    • 55 Posts
    • 18 Thanks
    anniebea
    • #7
    • 19th Oct 17, 5:49 PM
    • #7
    • 19th Oct 17, 5:49 PM
    Hello,
    Apologies if this has been asked before - it's quite hard to run a search on '3'!

    I've been with 3 for a few years now, I currently get 1GB of data per month. Some months I get a warning text saying I'm about to run out of data, but then I check the app and I've got (e.g.) 324MB left which can last me two weeks easily. Then, occasionally, I suddenly get told I've used up all the data for the month.

    Does this happen to anyone else?
    Cheers
    Originally posted by garfield33


    I have noticed this recently, mostly I use my phone connected to the internet so rarely get to the data limit. However recently I have made a number of trips where I cant access the internet and each time I get the messages that I'm near my data limit. I have also got a warning to say I have reached my limit which clearly wasn't correct as I was still able to access the internet, mail etc.


    This week I got two warnings, when I checked my usage on line I still had over 350mb left. 3 support say that the warnings go out at 80% and 100% which is clearly not the case.


    I hope its not a subtle marketing exercise to scare customers in to thinking they are near their limit and get them to buy add ons.
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