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  • FIRST POST
    • badgerswithafros
    • By badgerswithafros 11th Oct 17, 9:10 PM
    • 16Posts
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    badgerswithafros
    VM Field Sales Advisor called at house after visiting website
    • #1
    • 11th Oct 17, 9:10 PM
    VM Field Sales Advisor called at house after visiting website 11th Oct 17 at 9:10 PM
    I had a look on Virgin Media last week to get a price for moving back to them after cancelling sky. Btw, I ended up staying with sky after getting 50% of to stay.

    Anyway, at 9pm tonight a Virgin Media Field Sales advisor called at the house saying "we see you were looking on our website last week and want to see how we can help?" The guy was perfectly pleasant, and I explained I was staying with Sky and he wasn't pushy, but is this normal? Did I miss an option on the website to opt out of this?
Page 1
    • iniltous
    • By iniltous 11th Oct 17, 9:43 PM
    • 1,419 Posts
    • 504 Thanks
    iniltous
    • #2
    • 11th Oct 17, 9:43 PM
    • #2
    • 11th Oct 17, 9:43 PM
    Sneaky bar stewards, chances are on the website it will have very small print saying by entering your address to check for VM availability allows them to contact you for marketing purposes, TBH , during the day I would be pleasant enough with a caller at the door , but 9pm , I wouldn't be happy about that at all
    • quoit
    • By quoit 11th Oct 17, 10:51 PM
    • 52 Posts
    • 22 Thanks
    quoit
    • #3
    • 11th Oct 17, 10:51 PM
    • #3
    • 11th Oct 17, 10:51 PM
    Same has happened to me this evening but I was out. Missed phone call from them at 6:51pm. There were also two cards posted through the letterbox saying a Virgin Rep had stopped by to talk to you, and another card with his contact details and job title "Broadband Consultant".

    I cancelled Vivid 200 broadband a few months ago as my discounts ran out. With November price rise, monthly cost would have risen from £36.24 to £49.23.

    I have been checking prices on their website recently, and as a result was phoned last week (I'd missed numerous calls from them prior to that).

    Not really interested until my Sky TV deal and BT phone and free broadband deal runs out in January.

    I don't like cold callers at my front door and had I been in, I would have more than likely given the bloke his marching orders.
    • quoit
    • By quoit 11th Oct 17, 11:03 PM
    • 52 Posts
    • 22 Thanks
    quoit
    • #4
    • 11th Oct 17, 11:03 PM
    • #4
    • 11th Oct 17, 11:03 PM
    I'd also add that I was checking out Plusnet prices on their website last month and within 15 minutes of doing so, the phone rang and when I answered, the voice at the other end said "Hello, this is Plusnet... would you like any help in choosing one of our phone and broadband packages?"
    • badgerswithafros
    • By badgerswithafros 12th Oct 17, 8:21 AM
    • 16 Posts
    • 5 Thanks
    badgerswithafros
    • #5
    • 12th Oct 17, 8:21 AM
    • #5
    • 12th Oct 17, 8:21 AM
    I'm kinda used to the phone call thing, especially when you get insurance quotes etc. I make sure to tick to not receive them or don't use sites that do it without an option to opt out. But calling at my door (and at 9pm) just doesn't sit right with me. I use the internet to get quotes etc. so that I don't have to deal with salesmen!!
    • Colin_Maybe
    • By Colin_Maybe 12th Oct 17, 10:06 AM
    • 1,398 Posts
    • 590 Thanks
    Colin_Maybe
    • #6
    • 12th Oct 17, 10:06 AM
    • #6
    • 12th Oct 17, 10:06 AM
    Just out of interest (okay I'm nosey) I just ran through a Virgin order using someone else's postcode (sorry householder) and damned if I could see anywhere where you can opt out of marketing before entering your address. Surely that's not right? There's not even any T&C's that I could see at the point I got up to.
    • Forwandert
    • By Forwandert 12th Oct 17, 11:59 AM
    • 1,014 Posts
    • 1,124 Thanks
    Forwandert
    • #7
    • 12th Oct 17, 11:59 AM
    • #7
    • 12th Oct 17, 11:59 AM
    I checked prices late last week on virgins site as Sky where having issues connecting us and it was taking an additional two weeks for every failed connection. Monday evening someone knocked on the door at around 20:00 which we didnt answer and there was a calling card from Virgin next morning. Did wonder why they called until i saw this which reminded me i was on their site a few days before.
    • esuhl
    • By esuhl 12th Oct 17, 6:58 PM
    • 7,778 Posts
    • 5,579 Thanks
    esuhl
    • #8
    • 12th Oct 17, 6:58 PM
    • #8
    • 12th Oct 17, 6:58 PM
    I'd be quite irritated if I got a sales call after looking at a website... even more so if they sent someone to my house to badger me.

    I'm quite capable of researching deals and signing up to a new provider without a salesperson holding my hand.
    • badgerswithafros
    • By badgerswithafros 12th Oct 17, 8:22 PM
    • 16 Posts
    • 5 Thanks
    badgerswithafros
    • #9
    • 12th Oct 17, 8:22 PM
    • #9
    • 12th Oct 17, 8:22 PM
    I'd be quite irritated if I got a sales call after looking at a website... even more so if they sent someone to my house to badger me.

    I'm quite capable of researching deals and signing up to a new provider without a salesperson holding my hand.
    Originally posted by esuhl
    Yeah, it annoyed me slightly at the time, and the more I've thought about it the more annoyed I've got! I had a look at the VM privacy policy accessed from their website and can't find anything about them using your information to do this, though it's typical legal jargon so not that clear!

    It's the type of thing that would put me off ever going back to them! Though to be fair, when my new sky deal runs out next year I'll go wherever the discount is!!
    • cjp2k
    • By cjp2k 12th Oct 17, 10:13 PM
    • 27 Posts
    • 5 Thanks
    cjp2k
    I got someone round tonight I was comparing my current sky package with new deals from virgin

    On another note when I told the guy I had a much better deal from sky (£67.50 for q 2tb multi room, full package with sport and movies telephone and 40mb fibre) I was told to sign up with him then ring to cancel the next day saying I had a better price from sky they would match it..... seems a bit odd!
    • Colin_Maybe
    • By Colin_Maybe 13th Oct 17, 9:21 AM
    • 1,398 Posts
    • 590 Thanks
    Colin_Maybe
    I got someone round tonight I was comparing my current sky package with new deals from virgin

    On another note when I told the guy I had a much better deal from sky (£67.50 for q 2tb multi room, full package with sport and movies telephone and 40mb fibre) I was told to sign up with him then ring to cancel the next day saying I had a better price from sky they would match it..... seems a bit odd!
    Originally posted by cjp2k
    It's possible they would match it but it's also equally possible that they won't. Virgin are under no obligation to do as the guy knocking on your front door says.

    It's basically down to the sales person desperate to get the sale regardless of the outcome for you.
    • brewerdave
    • By brewerdave 13th Oct 17, 9:39 AM
    • 4,596 Posts
    • 1,909 Thanks
    brewerdave
    Virgin must be getting desperate - I can understand phone calls -but sending salesmen out ? Unless they are TOTALLY paid on commission!!
    • AndyPK
    • By AndyPK 13th Oct 17, 12:17 PM
    • 2,483 Posts
    • 662 Thanks
    AndyPK
    probably mean he can get his commission and you get a good deal he can't offer.

    win win.

    You could cancel within 14 days.
    • Kernel Sanders
    • By Kernel Sanders 15th Oct 17, 8:55 PM
    • 3,193 Posts
    • 1,317 Thanks
    Kernel Sanders
    I'm quite capable of researching deals and signing up to a new provider without a salesperson holding my hand.
    Originally posted by esuhl
    Or maybe other parts of your anatomy....
    • Xbigman
    • By Xbigman 16th Oct 17, 11:39 PM
    • 2,953 Posts
    • 1,210 Thanks
    Xbigman
    Are you all kidding? Look at something on Amazon and watch adverts for it follow you around the web. This is just the same but they actually send someone.
    Oh and the opt out for marketing is there. Its the bit when they tell you they use cookies. When you click ok you opt in. If you continue onto the site without clicking the cookie notice you opt in. You opt out by closing the web page. Simples.

    Now if we are talking about things that are annoying, I made a purchase on 3 for mobile broadband. So i now get adverts from 3 for various packages I'm not going to buy because I already have another. Numpties.


    Darren
    Xbigman's guide to a happy life.

    Eat properly
    Sleep properly
    Save some money
    • Daz2009
    • By Daz2009 27th Oct 17, 11:18 AM
    • 930 Posts
    • 339 Thanks
    Daz2009
    I had 1 call at my house recently.
    As my Sky deal ends soon I was interested in what he was offering.
    He offered the Full house package with 100mg broadband and 3 months free cinema/movie channels for £55 per month.I was happy with that.
    When my e-contract came through there was no mention of the free movies.On phonng VM the 1st time I was told they could see the offer and the contract was wrong and then the call was cut off.
    Phoned them again a few days later and was told there was no offer of free movies and the rep shouldn't have included them.
    I told them to cancel the order then.
    I was then offered 200mg broadband instead.I declined.That then became a £5 per month refund.I accepted.
    I was told the contract would remain the same but I'd get a confirmation email within 2 hours.That was 4 days ago,I'm still waiting.
    I am not surprised,when I joined VM for the 1st time 2 1/2 years ago a similar issue occured.
    They are a hopeless company to deal with....to be fair Sky are just as bad
    • esuhl
    • By esuhl 27th Oct 17, 1:47 PM
    • 7,778 Posts
    • 5,579 Thanks
    esuhl
    Are you all kidding? Look at something on Amazon and watch adverts for it follow you around the web. This is just the same but they actually send someone.
    Oh and the opt out for marketing is there. Its the bit when they tell you they use cookies. When you click ok you opt in. If you continue onto the site without clicking the cookie notice you opt in. You opt out by closing the web page. Simples.

    Now if we are talking about things that are annoying, I made a purchase on 3 for mobile broadband. So i now get adverts from 3 for various packages I'm not going to buy because I already have another. Numpties.


    Darren
    Originally posted by Xbigman
    There are adverts on the web now...?! I saw one back in the late '90s and instantly installed an ad-blocker.

    It's worth selectively blocking unwanted scripts and components on sites so that you aren't tracked to the same extent, and don't see any adverts.

    I don't think I'd use the web if it was plastered with advertising.
    • bengalknights
    • By bengalknights 28th Oct 17, 1:18 PM
    • 4,176 Posts
    • 1,527 Thanks
    bengalknights
    Yes ive had this and then hammered the guy for an even better deal
    • brewerdave
    • By brewerdave 29th Oct 17, 9:22 AM
    • 4,596 Posts
    • 1,909 Thanks
    brewerdave
    There are adverts on the web now...?! I saw one back in the late '90s and instantly installed an ad-blocker.

    It's worth selectively blocking unwanted scripts and components on sites so that you aren't tracked to the same extent, and don't see any adverts.

    I don't think I'd use the web if it was plastered with advertising.
    Originally posted by esuhl
    ...some web sites are getting "clever" tho' -went on one news site the other day which brings up a banner across the screen-unless you switch off your adblocker you can't use the site!! Their loss
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