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  • FIRST POST
    • sukhraj.bal
    • By sukhraj.bal 11th Oct 17, 4:49 PM
    • 1Posts
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    sukhraj.bal
    My BT Hell
    • #1
    • 11th Oct 17, 4:49 PM
    My BT Hell 11th Oct 17 at 4:49 PM
    I was wondering if anyone could help.

    I recently made the massive mistake of subscribing to BT tv phone and internet. After installation happened on monday, by wednesday i realised the TV was not for me. So i called BT to tell them i would like to cancel and assumed everything would be fine as i was in my 14 day cooling off period.

    To my horror, the BT advisor told me the cooling off period was from the date i ordered rather than the date of installation! i signed up for £48 per month and if wanted to cancel i would have to pay £48 x 12 months. Although from when i made the order to when the service was installed was 31 days apart. What is the point of the cooling off period when i had no service during this time? I understand it isnt a try before you buy service, but i had paid installation fees so i haven't tried any thing before i've bought it, i have paid first.

    My questions is how do i get out of this? this seems so unfair, and feel like BT are trapping me into a contract. I appreciate this was in the terms and conditions, but in my opinions these were not read out to me, or i have misunderstood.

    I just cant seem to get my head round the cooling off period, what is the point of it when i didnt have a service during that time to cool off from?

    Can anyone help?
Page 1
    • mije1983
    • By mije1983 11th Oct 17, 5:21 PM
    • 2,562 Posts
    • 18,336 Thanks
    mije1983
    • #2
    • 11th Oct 17, 5:21 PM
    • #2
    • 11th Oct 17, 5:21 PM
    BT's own terms state:

    cooling-off period – the period from the date the agreement is made until 14 days after:
     the equipment (if any) is delivered;
     the service start date; or
     the day you receive your order confirmation;
    whichever is latest.

    • Tigsteroonie
    • By Tigsteroonie 11th Oct 17, 5:46 PM
    • 22,518 Posts
    • 56,108 Thanks
    Tigsteroonie
    • #3
    • 11th Oct 17, 5:46 PM
    • #3
    • 11th Oct 17, 5:46 PM
    Cannot help with immediate cessation of contract; but if you do find yourself forced to continue keep an eye on changes to the price/channel offering, as these count as a change of T&Cs and you can exercise the break clause at that point.
    Going to become Mrs Marleyboy for real

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    Proud Parents to an Au-some son
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