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    • Missprim29
    • By Missprim29 11th Oct 17, 11:02 AM
    • 2Posts
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    Missprim29
    Problems with broadband speed help
    • #1
    • 11th Oct 17, 11:02 AM
    Problems with broadband speed help 11th Oct 17 at 11:02 AM
    Hi, I'm have trouble with my broadband speed with sky fibre. Im tied in to a contract until april 2018. I've run diagnostics ect but sky seems to think it's all fine, yet I'm getting 13mbps on sky fibre at low peak times and I was quoted to receive between 22.9-32.1 mbps (I have moved house recently so that was quoted on my previous address) Im paying a lot of money out to sky and the broadband speed is affecting our sky q boxes too. We can't download any thing onto the sky Q box if any one is playing games online other wise the game cuts out and glitches. The sky Q mini box often cant find a connection so is basically useless. So I'm paying for sky q and broadband and can't really use it. Do I have any rights or is there anything I can do about this? Thanks in advance x
Page 1
    • wongataa
    • By wongataa 11th Oct 17, 2:52 PM
    • 1,142 Posts
    • 624 Thanks
    wongataa
    • #2
    • 11th Oct 17, 2:52 PM
    • #2
    • 11th Oct 17, 2:52 PM
    Did you get a minimum speed spec from Sky? I have Sky ADSL and I got a minimum speed from them at sign up and they stated that if the speed dropped below that limit and they couldn't fix it then I could leave without penalty.
    • Inner Zone
    • By Inner Zone 11th Oct 17, 2:56 PM
    • 1,946 Posts
    • 1,062 Thanks
    Inner Zone
    • #3
    • 11th Oct 17, 2:56 PM
    • #3
    • 11th Oct 17, 2:56 PM
    Hi, I'm have trouble with my broadband speed with sky fibre. Im tied in to a contract until april 2018. I've run diagnostics ect but sky seems to think it's all fine, yet I'm getting 13mbps on sky fibre at low peak times and I was quoted to receive between 22.9-32.1 mbps (I have moved house recently so that was quoted on my previous address) Im paying a lot of money out to sky and the broadband speed is affecting our sky q boxes too. We can't download any thing onto the sky Q box if any one is playing games online other wise the game cuts out and glitches. The sky Q mini box often cant find a connection so is basically useless. So I'm paying for sky q and broadband and can't really use it. Do I have any rights or is there anything I can do about this? Thanks in advance x
    Originally posted by Missprim29
    You need to check the quoted speed for your current address, previous address has no relevance.
    • Colin_Maybe
    • By Colin_Maybe 11th Oct 17, 3:55 PM
    • 1,381 Posts
    • 589 Thanks
    Colin_Maybe
    • #4
    • 11th Oct 17, 3:55 PM
    • #4
    • 11th Oct 17, 3:55 PM
    It's the speed at peak times you need to be concerned with, if that is 13Mbps then you're doing okay and Sky Q won't struggle (obviously this won't affect your signal through the dish).

    The mini boxes connect to the main box through WiFi and has nothing to do with your broadband.
    • teddysmum
    • By teddysmum 12th Oct 17, 5:35 PM
    • 8,617 Posts
    • 5,096 Thanks
    teddysmum
    • #5
    • 12th Oct 17, 5:35 PM
    • #5
    • 12th Oct 17, 5:35 PM

    The mini boxes connect to the main box through WiFi and has nothing to do with your broadband.
    Originally posted by Colin_Maybe


    Perhaps there is a problem with a piece of equipment causing interference. It need not be new,but in a different place to where it was in the other house.


    When having problems with my PlusNet signal, they asked me to unplug the base of the cordless phone , while they ran tests, as interference is often caused by phones (though not in my case).
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