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    • salmankhan
    • By salmankhan 11th Oct 17, 10:48 AM
    • 16Posts
    • 1Thanks
    salmankhan
    Please help, Mis sold a 27K prestige car, last 2 services counterfeit
    • #1
    • 11th Oct 17, 10:48 AM
    Please help, Mis sold a 27K prestige car, last 2 services counterfeit 11th Oct 17 at 10:48 AM
    Hi All,

    I really hope you all can offer me some advice.. here goes. please excuse all grammar and punctuations I'm new to this mac also a bit stressed.

    A 27K prestige car was advertised on Ebay. I went to view this car at the dealers house, after speaking to the 'dealer' I test drove the car and gave the dealer a deposit to hold the vehicle so i can get a car loan of 25k, subsequently I got my car loan from my bank, and transferred 20k to the dealer via bank transfer, and collected the car from hi garage where he was selling other cars, and paid 6k in cash to the dealer.

    The car was advertised as full manufacture and specialist service history on Ebay, the dealer also rang me after the deposit was paid going through all the invoices on the phone. He stated he was selling the car on behalf of someone else.

    I checked the car oil on my car yesterday and realised it was very low, even though i asked the dealer before i collected it to ensure there was oil etc in the car. I never checked the oil when test driving as the last 'service' was done in April 2017, and would not expect it to be low on Oil, i contacted a local specialist who asked why the car needed only a oil service, i stated to him it was done in April and is very low on oil, he asked me when it last had a oil service i told him it was in April 2017, and told him the oil that was used reading the invoice, The specialist stated the oil used is not the correct oil, and i should immediately have it changed as a new engine would cost 20k etc. This made me start to worry, i thought there must be a mistake by the previous garage who has serviced it on 2 occasions so i rang them, they asked me to send pictures of the 2 invoices i hd as they don't have any record of the car ever being there.

    The director of the company later caller me to confirm they have never worked on the car nor do they know of the car, they also confirmed that they would never use the oil i state as it was wrong. The invoice had no VAT number and the style of invoice is not the ones they use, also their mechanics have no access to the computers that produce the invoices.

    i rang the car dealer whom i bought the car from and he stated that that he spoke to the mechanic in question and he has 'DONE A SIDE JOB' i asked was this done officialy? he stated, i don't know'. he then stated he will go and see this garage who undertook the 'servicing', and see whats happened. i told them that the director confirms the invoices are counterfeit. he state he spoke to the mechanic just now and he's some lad who used to work for them, and not officially. i told him to google the oils for the car and he has used to wrong oil. he told me not to worry as the invoice is the problem not the oil. he said whatever the reg is given of the car that is the oil that is used.

    he said when you buy the oil from the parts place, they provide the specific oil. i told him even in the engine bay it states the oil that should be used, he said that is the oil that would have been put. he then states he will take this issue up with the garage, where i advised the director confirms the invoices are fraudelent, he then stated what do you want me to do? i said i want you to sort the invoices, he said how can i go back? if the cars been serviced its been serviced what do you want me to do? do you want me to service the oil next door? bring it down ill do that. look i sold the vehicle its not my personal vehicle, i said you sold it as a dealer, he said he will call me back.


    he calls me back stating he just spoke to the guy? , he is a polish lad and he does a lot of jobs on the side, and does the invoices, he no longer works for that company he works for another company i just spoke to the mechanic, he doesn't work for that company any more and has nothing to do with them, the money went to him the polish man made the invoices and the correct oil has gone into the vehicle, he's polish he doesn't understand, the correct oil is in the vehicle. the job wasn't booked through the specilaist so they have nothing to do with them. he said physically check the oil, the invoice is not proper anyway as the guy done the work himself. i told him the invoice is counterfeit and invalid, he said yes he should not have written the specialists name, ill get him to make new invoices. obviously the car drives fine. i said it doesn't make sense that you are not going to change the invoice to another dealer or person. he said I'm in the middle trying to sort this out, i will get them corrected, whoever done the service will have his name and number on there. i sold this car on behalf of someone a you know already, the car you purchased is a contract with you and him, the contract clearly states the sale is between you and him, 'i never saw this seller'

    it says on the terms and conditions the buyer acknowledges the vehicle is sold in accordance with its description on eBay, but of course if the invoices are counterfeit it does not have full dealer and specialist service history. also why would the dealer sign this contract and not the seller if the dealer has nothing to do with it, the dealer didnt even out his full name and address but put mines.

    He said what do you want me to do?
    i said i want a full refund or you get that specialist to sort the invoices and confirm the correct oil. he said no i will not refund but can change the invoice. send me the invoices i will speak to the mechanic he can give you an invoice for both 2016 and 2017. he then said do what you want to do. he said come down and we will talk face to face, i said i don't want to travel 3 hours to see you if we can sort this on the phone, he said we can speak to the mechanic.

    Please help me, i now have a car sitting outside with low engine oil and have found out the last 2 service invoices are counterfeit as confirmed by the specialist who are a few minutes away i believe from the dealer i bought the car from.
Page 1
    • peachyprice
    • By peachyprice 11th Oct 17, 11:17 AM
    • 18,624 Posts
    • 42,787 Thanks
    peachyprice
    • #2
    • 11th Oct 17, 11:17 AM
    • #2
    • 11th Oct 17, 11:17 AM
    Just getting the new invoices isn't going to change the fact that it hasn't been specialist garage serviced. If you want to keep the car wouldn't the best solution be to get the dealer to pay for a full service from the specialist garage?
    Accept your past without regret, handle your present with confidence and face your future without fear
    • deaston
    • By deaston 11th Oct 17, 11:19 AM
    • 467 Posts
    • 258 Thanks
    deaston
    • #3
    • 11th Oct 17, 11:19 AM
    • #3
    • 11th Oct 17, 11:19 AM
    That's a really, really long post. Might be worth editing it down and losing some of the "I said, he said, I said".

    I can't follow it.
    • salmankhan
    • By salmankhan 11th Oct 17, 11:32 AM
    • 16 Posts
    • 1 Thanks
    salmankhan
    • #4
    • 11th Oct 17, 11:32 AM
    • #4
    • 11th Oct 17, 11:32 AM
    Just getting the new invoices isn't going to change the fact that it hasn't been specialist garage serviced. If you want to keep the car wouldn't the best solution be to get the dealer to pay for a full service from the specialist garage?
    Originally posted by peachyprice

    The dealer does not want to know and stated to me to do what I want.
    • Gavin83
    • By Gavin83 11th Oct 17, 11:58 AM
    • 4,616 Posts
    • 7,286 Thanks
    Gavin83
    • #5
    • 11th Oct 17, 11:58 AM
    • #5
    • 11th Oct 17, 11:58 AM
    What do you want as an outcome?
    • salmankhan
    • By salmankhan 11th Oct 17, 12:19 PM
    • 16 Posts
    • 1 Thanks
    salmankhan
    • #6
    • 11th Oct 17, 12:19 PM
    • #6
    • 11th Oct 17, 12:19 PM
    1) a full refund
    2) car to be taken to my local specialist to be inspected and be given a full service.

    these are the only options i would be satisfied with. its not just the question of having the oil changed as there could be potential issues in the future.
    • ScorpiondeRooftrouser
    • By ScorpiondeRooftrouser 11th Oct 17, 12:48 PM
    • 1,962 Posts
    • 2,915 Thanks
    ScorpiondeRooftrouser
    • #7
    • 11th Oct 17, 12:48 PM
    • #7
    • 11th Oct 17, 12:48 PM
    Don't buy "27K Prestige cars" from back street dealers who are "selling it for someone else". What on earth did you expect to happen? If you pay for a proper service and the specialist tells you the car is ok, you have got off very lightly.
    • theonlywayisup
    • By theonlywayisup 11th Oct 17, 12:53 PM
    • 11,088 Posts
    • 7,422 Thanks
    theonlywayisup
    • #8
    • 11th Oct 17, 12:53 PM
    • #8
    • 11th Oct 17, 12:53 PM
    1) a full refund
    2) car to be taken to my local specialist to be inspected and be given a full service.

    these are the only options i would be satisfied with. its not just the question of having the oil changed as there could be potential issues in the future.
    Originally posted by salmankhan
    I take it that is either/or rather than both.

    Have you had the vehicle inspected by a reputable (main) dealer? It may be worth doing that now and finding out what, if anything is wrong with the car and an estimate of how much it will cost to fix.

    Have you checked the VIN against the log book entry to satisfy yourself it is a legitimately registered vehicle?
    • deaston
    • By deaston 11th Oct 17, 1:11 PM
    • 467 Posts
    • 258 Thanks
    deaston
    • #9
    • 11th Oct 17, 1:11 PM
    • #9
    • 11th Oct 17, 1:11 PM
    Don't buy "27K Prestige cars" from back street dealers who are "selling it for someone else". What on earth did you expect to happen? If you pay for a proper service and the specialist tells you the car is ok, you have got off very lightly.
    Originally posted by ScorpiondeRooftrouser
    Please make sure next time you let him know this before he spends £27,000 on a car. This advice is no used to him now.
    • philatio
    • By philatio 11th Oct 17, 1:28 PM
    • 622 Posts
    • 773 Thanks
    philatio
    ^ its true though.

    I agree with getting the car checked out by a specialist dealer. Can pretty much guarantee that the oil won't be the only thing wrong with it
    • IAmWales
    • By IAmWales 11th Oct 17, 2:23 PM
    • 1,491 Posts
    • 3,131 Thanks
    IAmWales
    You don't get ebay buyers protection with motor sales.

    You didn't pay by credit card so no s 75 protection.

    You took out a personal loan so no direct connection with the sale, no s 75 protection again.

    If the seller doesn't want to help you'll need to issue a small claims action. Issuing the claim will be £1,000+.

    What a mess.

    First step, get the car to a local specialist to check that it is safe and establish what other issues there may be.
    • lincroft1710
    • By lincroft1710 11th Oct 17, 3:25 PM
    • 9,750 Posts
    • 7,765 Thanks
    lincroft1710
    It would be helpful to know year, make and precise model
    • Manxman in exile
    • By Manxman in exile 11th Oct 17, 3:37 PM
    • 861 Posts
    • 578 Thanks
    Manxman in exile
    What kind of prestige car is it that you are happy to buy on ebay? And pay for by bank transfer?
    • k3lvc
    • By k3lvc 11th Oct 17, 3:51 PM
    • 1,866 Posts
    • 2,933 Thanks
    k3lvc
    What kind of prestige car is it that you are happy to buy on ebay? And pay for by bank transfer?
    Originally posted by Manxman in exile

    From a bloke who claims he's selling it for someone else and gives you some dodgy paperwork
    • camelot1971
    • By camelot1971 11th Oct 17, 4:37 PM
    • 466 Posts
    • 731 Thanks
    camelot1971
    It's a Bentley. The op has posted on pistonheads too.
    • photome
    • By photome 11th Oct 17, 4:37 PM
    • 12,734 Posts
    • 8,211 Thanks
    photome
    That's a really, really long post. Might be worth editing it down and losing some of the "I said, he said, I said".

    I can't follow it.
    Originally posted by deaston
    I didnt get half way through before giving up
    • NotRichAtAll
    • By NotRichAtAll 11th Oct 17, 7:15 PM
    • 673 Posts
    • 497 Thanks
    NotRichAtAll
    Now if i wanted a bentley so badly that i was willing to take out a huge loan would i shop on ebay..............

    My advice is take the bloody thing to a garage you trust and get it serviced correctly
    • Manxman in exile
    • By Manxman in exile 11th Oct 17, 7:41 PM
    • 861 Posts
    • 578 Thanks
    Manxman in exile
    A Bentley?...on ebay?...personal loan!
    • boo_star
    • By boo_star 11th Oct 17, 10:38 PM
    • 1,287 Posts
    • 652 Thanks
    boo_star
    If the seller doesn't want to help you'll need to issue a small claims action. Issuing the claim will be £1,000+.
    Originally posted by IAmWales
    The small claims limit is £10k so they don’t have that option.

    What a mess.
    Agreed.
    • Ms Chocaholic
    • By Ms Chocaholic 11th Oct 17, 10:47 PM
    • 8,596 Posts
    • 53,043 Thanks
    Ms Chocaholic
    You could do with doing a HPI check too?
    Thrifty Till 50 Then Spend Till The End

    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
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