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  • FIRST POST
    • carlosftw
    • By carlosftw 11th Oct 17, 9:53 AM
    • 19Posts
    • 0Thanks
    carlosftw
    New bathroom - anyone used soak.com?
    • #1
    • 11th Oct 17, 9:53 AM
    New bathroom - anyone used soak.com? 11th Oct 17 at 9:53 AM
    Hi,

    We're about to purchase a bathroom suite (toilet, sink, taps, bath etc) from soak.com. I've seen a few bad reviews online about them - but other online stores (victoria plub, victoria plumbing, etc) all have pretty negative reviews too.

    Has anyone here actually had items from soak.com for their bathroom... and if so would you recommend? Thanks
Page 1
    • chappers
    • By chappers 11th Oct 17, 3:24 PM
    • 2,956 Posts
    • 1,704 Thanks
    chappers
    • #2
    • 11th Oct 17, 3:24 PM
    • #2
    • 11th Oct 17, 3:24 PM
    not used Soak, but of the budget online stores I use Better Bathrooms all the time, their CS/delivery etc is good and the quality of their gear is pretty decent too
    • carlosftw
    • By carlosftw 11th Oct 17, 5:44 PM
    • 19 Posts
    • 0 Thanks
    carlosftw
    • #3
    • 11th Oct 17, 5:44 PM
    • #3
    • 11th Oct 17, 5:44 PM
    Thanks for the reply. I think better bathrooms are the same company as Soak
    • kpwll
    • By kpwll 11th Oct 17, 7:19 PM
    • 1,634 Posts
    • 3,565 Thanks
    kpwll
    • #4
    • 11th Oct 17, 7:19 PM
    • #4
    • 11th Oct 17, 7:19 PM
    I recently used Aqva bathrooms (aqva.co.uk) to purchase 2 toilets and Better Bathrooms for a basin.


    Had no problems with either. Good packaging and delivery times. P&P a bit dear with Aqva & Better Bathrooms, but they had exactly what I wanted.
    Good luck.
    • veggieslayer
    • By veggieslayer 16th Dec 17, 11:23 AM
    • 1 Posts
    • 0 Thanks
    veggieslayer
    • #5
    • 16th Dec 17, 11:23 AM
    avoiddddd soak
    • #5
    • 16th Dec 17, 11:23 AM
    Please save yourself the nightmare that is Soak.com
    I recently bought a sink and vanity unit with soak, purely because I had a 20% off voucher (the rest of my bathroom stuff I thankfully have ordered from victoria plum!) and then paid £34.50 for allocated day delivery as the courier they use dont deliver on weekends. They didnt deliver on my allocated day which was frustrating enough, it turned up the next day and the couriers excuse was that they couldnt find the address and didnt have a telephone number...even though my contact number is actually on the delivery label on the box , but then to open the two boxes and see that both the unit and sink were damaged beyond use was the icing on the cake! I contacted Soak and they said that I would need to arrange, and pay, for a courier to send it back! Long story short after many hours and days of being on the phone and on hold I got a customer service rep that was actually helpful for once and said that I should dispose of the goods as they were too damaged for them to take back, which was fine because now after a week of them taking up my hall space I could finally dispose of it correctly. I'm currently waiting for them to send me info of the replacement goods to be delivered and hopefully these wont be damaged, however I'm pretty much expecting them to arrange damaged.
    I find it strange how their trust pilot reviews are somewhat positive, however the google reviews are tell a different story.
    Stay clear

    Like I said I've ordered the rest of my bathroom stuff from victoria plum, who have been brilliant, they delivered on saturday and sunday which saved so much hassle, they sent me a text from the courier the day before stating that the delivery driver would call me before 9am to arrange a time that I would be able to take the goods, they arrived within the time we arranged and they bought all the heavy things into the house with no issues at all, and this was when it was really badly snowing too! Would definitely use VP in future!
    Last edited by veggieslayer; 16-12-2017 at 11:28 AM.
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