Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • alexb123
    • By alexb123 10th Oct 17, 8:29 PM
    • 88Posts
    • 3Thanks
    alexb123
    Overbooking on holiday tomorrow.
    • #1
    • 10th Oct 17, 8:29 PM
    Overbooking on holiday tomorrow. 10th Oct 17 at 8:29 PM
    Hi All,

    Last week we booked with lastminute.com for a week in Cyprus, Limassol. We fly out tomorrow but they have called to say the hotel is overbooked and changed it. That was fine, then they call again to say that hotel was overbooked. They then give a third hotel and that now can't be booked.

    We are now stuck with a choice of hotels that all have something we are not happy with.

    What are our rights Really upset at the moment. This holiday was to relive stress
Page 1
    • tacpot12
    • By tacpot12 10th Oct 17, 8:31 PM
    • 746 Posts
    • 646 Thanks
    tacpot12
    • #2
    • 10th Oct 17, 8:31 PM
    • #2
    • 10th Oct 17, 8:31 PM
    What does your contract with lastminute.com say?
    • alexb123
    • By alexb123 10th Oct 17, 8:32 PM
    • 88 Posts
    • 3 Thanks
    alexb123
    • #3
    • 10th Oct 17, 8:32 PM
    • #3
    • 10th Oct 17, 8:32 PM
    I'm trying to look now...
    • alexb123
    • By alexb123 10th Oct 17, 8:37 PM
    • 88 Posts
    • 3 Thanks
    alexb123
    • #4
    • 10th Oct 17, 8:37 PM
    • #4
    • 10th Oct 17, 8:37 PM
    I can't get to the terms, dead link http://quotation.lastminute.com/vg1/vacanze/message_popup.action?idTo=DEFAULT.packages-organizzatore
    • zx81
    • By zx81 10th Oct 17, 8:43 PM
    • 14,401 Posts
    • 15,197 Thanks
    zx81
    • #5
    • 10th Oct 17, 8:43 PM
    • #5
    • 10th Oct 17, 8:43 PM
    This holiday was to relive stress
    Originally posted by alexb123
    Sounds like it's doing just that!
    • alexb123
    • By alexb123 10th Oct 17, 10:36 PM
    • 88 Posts
    • 3 Thanks
    alexb123
    • #6
    • 10th Oct 17, 10:36 PM
    • #6
    • 10th Oct 17, 10:36 PM
    Okay 4 alternatives they offered were also unavailable when they checked. I was then rushed, as the offices close at 10, into booking accommodation that is a far lower standard than the one we booked. And they have only offered £61 refund. The guy on the phone also didn't know my rights to cancel.

    I'm really not happy and I'm thinking of cancelling. Any ideas on this
    • missile
    • By missile 10th Oct 17, 10:53 PM
    • 9,025 Posts
    • 4,398 Thanks
    missile
    • #7
    • 10th Oct 17, 10:53 PM
    • #7
    • 10th Oct 17, 10:53 PM
    It seems you accepted their alternative accommodation and you are now too late to change your mind.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • alexb123
    • By alexb123 10th Oct 17, 11:20 PM
    • 88 Posts
    • 3 Thanks
    alexb123
    • #8
    • 10th Oct 17, 11:20 PM
    • #8
    • 10th Oct 17, 11:20 PM
    Are you allowed to give someone 10 minutes to decide on a holiday? After 2 hours of confusing them with alternatives they can't have. And not warning them that the offer couldn't be cancelled. And not being able to tell them what their cancellation rights were?
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 11th Oct 17, 12:18 PM
    • 4,690 Posts
    • 28,392 Thanks
    Blackbeard of Perranporth
    • #9
    • 11th Oct 17, 12:18 PM
    • #9
    • 11th Oct 17, 12:18 PM
    Mind me again why I use my cousin who is a personal travel agent!
    I soled my last sock
    For a whiff of your cheap perfume filled with hope of tears gone by
    • hollydays
    • By hollydays 11th Oct 17, 3:47 PM
    • 15,635 Posts
    • 11,438 Thanks
    hollydays
    Maybe post on the travel board to to see if anyone there can find you something broadly similar
    • Manxman in exile
    • By Manxman in exile 11th Oct 17, 3:50 PM
    • 1,048 Posts
    • 728 Thanks
    Manxman in exile
    Not what the OP wants to hear, but, for the benefit of others who may read this thread subsequently...


    The time to check your cancellation rights is before you book the holiday. By the time you need to do so, may be too late. This may be especially true when booking at the last minute.


    (And no - I don't always do so myself - I assess the risk against potential loss).
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

374Posts Today

1,649Users online

Martin's Twitter
  • RT @bearface83: @MartinSLewis check out the @Missguided new 60% off offer. Upping the cost of items almost double to make us think it?s a?

  • RT @efitzpat: Thank you SO SO much @MartinSLewis for your Student Loans refund advice! I just got a grand refunded right before Xmas! Whoop?

  • Have a lovely weekend folks. Don't do anything (fiscally) that I wouldn't do!

  • Follow Martin