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  • FIRST POST
    • tonydata
    • By tonydata 10th Oct 17, 1:15 PM
    • 1Posts
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    tonydata
    Enter Air 455 - ENT455 - Gatwick > Heraklion
    • #1
    • 10th Oct 17, 1:15 PM
    Enter Air 455 - ENT455 - Gatwick > Heraklion 10th Oct 17 at 1:15 PM
    Hi all,

    Got heavily delayed on this flight at the end of August (29th) scheduled for 10am take off, left at 16.45pm! I've done my research, written my letter, included copies of boarding passes and calculations for compensation etc... The issue was technical, they had to fly a whole new plane over from Poland! Overall it was a horrible experience, two kids in tow, up at 5am, arrived at hotel at midnight, instead of about 16.00pm, totally impacted the following day or two... absolute pants!

    The company only deals with compensation via letter, won't even respond to me via email to even acknowledge receipt of my letter, just keep sending generic "Compensation" standard response.

    They say they take complaints seriously and respond within 28 days, it's been longer than that now since I sent them the complaint, I've not not heard anything.

    Any advice on next steps? Anyone also going through the same process? I was thinking I may resend the letter again before progressing through the normal process...

    Thought I'd document my experience here for anyone else having similar issues.

    Any thoughts greatly received
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