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    • cfcboy97
    • By cfcboy97 9th Oct 17, 12:04 PM
    • 17Posts
    • 0Thanks
    cfcboy97
    British Gas robbing me blind?
    • #1
    • 9th Oct 17, 12:04 PM
    British Gas robbing me blind? 9th Oct 17 at 12:04 PM
    Hi all, wonder if you could help me in determining if BG is in the wrong here:

    As of two months ago i was on a BG standard yearly price plan. I was paying £90 per month.
    I decided to check my bank account last month and noticed BG had upped the bill to £215 without contacting me via letter, mail or calls. I thought it was a mistake so gave them a call. To my horror they concluded that my new bill was in fact £215, an extra £1500 PER YEAR!!! They couldnt even give me an adequate reason why! Ive not changed anything at all, we are doing the same as we have been doing over the last 3 years, infact we probably been using less leccy. We always give meter readings where asked so im totally dumbfounded as to the massive change. I didnt even sign up for an extra year, they just went ahead and changed it !

    So i decided enough was enough, im leaving. I went through all the correct channels and found a supplier for £90 per month, great i thought, will have to take the 2 months of £215 from BG on the chin and move on... i just want shot of them.
    But more daylight robbery! Today they have sent me a letter saying i owe them a further £546!!
    Ive paid up to October and the switch has happened, i didnt sign anything for a new 12 month contract...

    I dont know where to go with this, i fell that BG have robbed us blind and there isnt a lot i can do about it !

    Any advice would be greatly appreciated. Thanks in advance
Page 2
    • cfcboy97
    • By cfcboy97 9th Oct 17, 2:56 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    If i could get access to them then i would lol

    My Gas readings per month read like this:

    07 Oct 2017 Estimated 04389 558.0
    31 Jul 2017 Estimated 04339 382.0
    29 Jun 2017 Meter Reader 04305 568.0
    07 Apr 2017 Estimated 04254 1616.0
    05 Jan 2017 Estimated 04110 4778.0
    08 Oct 2016 Estimated 03682 1190.0
    28 Jun 2016 Meter Reader 03577 448.0
    07 Apr 2016 Estimated 03537 7152.0
    28 Dec 2015 Meter Reader 02898 3595.0
    08 Oct 2015 Estimated 02576 1974.0
    24 Jun 2015 Meter Reader 02401 26600.0

    So one would assume the electricity has been estimated in the same month frames..
    I will email BG asking for a full monthly breakdown of the leccy and go from there.

    Thanks for the help
    • cfcboy97
    • By cfcboy97 9th Oct 17, 3:11 PM
    • 17 Posts
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    cfcboy97
    So ive looked through my statements and can see the usage for electric:

    Dec-15 Actual 11670
    Apr-16 Estimated 13366
    Jun-16 Actual 14399
    Jan-17 Estimated 17134
    Jul-17 Actual 26517
    Sep-17 Estimated 27673
    Oct-17 Estimated 29117

    The jump between Jan and July is horrific and on reflection i can probably see why BG have upped the bill on that estimate. What i cant work out is why such a jump!! Ive done nothing really different.
    I could understand if i added a hot tub or something draining lots of power but for such a big jump...
    • Robin9
    • By Robin9 9th Oct 17, 3:18 PM
    • 1,974 Posts
    • 1,275 Thanks
    Robin9

    To breakdown my usage this is what i use per day:

    Morning - Bedroom lights on, misses hair straighteners, kettle for a coffee, kitchen lights (led x4 for half hour)
    Day - Nothing as not in
    Evening from 6pm - PS4, x2 TV, washing machine and dish washer for an hour, laptop for a couple of hours , oven for an hour, 12 lights inside for a few hours, two outside lights for 3-4 hours).
    Originally posted by cfcboy97
    This is not consistent with your billed consumption of approx 25 units a day - more like 10. You have gas heating so I assume water heating and showers as well. What else is there - electric immersion, panel heaters ??

    Have you rung BG yet ?
    Never pay on an estimated bill
    • ciderboy2009
    • By ciderboy2009 9th Oct 17, 3:21 PM
    • 309 Posts
    • 272 Thanks
    ciderboy2009

    Dec-15 Actual 11670
    Apr-16 Estimated 13366
    Jun-16 Actual 14399
    Jan-17 Estimated 17134
    Jul-17 Actual 26517
    Sep-17 Estimated 27673
    Oct-17 Estimated 29117

    The jump between Jan and July is horrific .
    Originally posted by cfcboy97
    The problem is that the January reading is Estimated so was probably too low.

    What is your actual reading now? How does it compare to the estimated reading for October?
    • Cardew
    • By Cardew 9th Oct 17, 3:21 PM
    • 27,114 Posts
    • 13,226 Thanks
    Cardew
    If i could get access to them then i would lol

    My Gas readings per month read like this:

    07 Oct 2017 Estimated 04389 558.0
    31 Jul 2017 Estimated 04339 382.0
    29 Jun 2017 Meter Reader 04305 568.0
    07 Apr 2017 Estimated 04254 1616.0
    05 Jan 2017 Estimated 04110 4778.0
    08 Oct 2016 Estimated 03682 1190.0
    28 Jun 2016 Meter Reader 03577 448.0
    07 Apr 2016 Estimated 03537 7152.0
    28 Dec 2015 Meter Reader 02898 3595.0
    08 Oct 2015 Estimated 02576 1974.0
    24 Jun 2015 Meter Reader 02401 26600.0

    So one would assume the electricity has been estimated in the same month frames..
    I will email BG asking for a full monthly breakdown of the leccy and go from there.

    Thanks for the help
    Originally posted by cfcboy97
    As you say if your gas was estimated on 07 April 2017 it is reasonable to assume that the electricity reading of 22639 on 7 April 2017 was also estimated.

    Even though the meter reader read the meters on 28 June 2016 it is probable that this reading was rejected and an Estimated reading substituted.*

    *If a meter reading is taken by a meter reader or customer, it will be rejected by the all seeing, all knowing Computer if it is outside the set tolerance of the 'expected' reading - the Computer 'assumes' a mistake has been made!

    Unless the customer rings BG and a manual intervention is made, this can carry on for years.
    • cfcboy97
    • By cfcboy97 9th Oct 17, 3:22 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    My gas is very low.. £35 per month and just had £170 credit as paying too much it seems
    We have under floor heating which is run off the boiler i think?.
    The hot water is run from the main boiler.
    No panel heaters but a couple rail heaters (think they run from the hot water).
    Last edited by cfcboy97; 09-10-2017 at 3:34 PM.
    • Robin9
    • By Robin9 9th Oct 17, 3:25 PM
    • 1,974 Posts
    • 1,275 Thanks
    Robin9
    We have under floor heating which is run off the electricity.
    .
    Originally posted by cfcboy97
    That explains your high elec bills then
    Never pay on an estimated bill
    • cfcboy97
    • By cfcboy97 9th Oct 17, 3:29 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    Sorry not very good with the diy aspect of all this (i rent and was already installed)
    I think it comes from the boiler as have to make sure the boiler is fired up for the heating to work.
    My bad
    • cfcboy97
    • By cfcboy97 9th Oct 17, 3:33 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    The problem is that the January reading is Estimated so was probably too low.

    What is your actual reading now? How does it compare to the estimated reading for October?
    Originally posted by ciderboy2009
    Reading from October 3rd is 29027
    Reading from October 9th is 29156

    In those 6 days i would use leccy as any other normal day, so on avg 21.5kw per day
    • cfcboy97
    • By cfcboy97 9th Oct 17, 3:37 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    Can i also add i have solar panels so should really be easing the blow?
    • StopIt
    • By StopIt 9th Oct 17, 3:38 PM
    • 1,449 Posts
    • 1,239 Thanks
    StopIt
    Reading from October 3rd is 29027
    Reading from October 9th is 29156

    In those 6 days i would use leccy as any other normal day, so on avg 21.5kw per day
    Originally posted by cfcboy97
    Which is astonishingly high.


    If our household uses 10kwh a day (2 bed detached house with GCH) it's usually because the tumble drier has been used a couple of times.


    This, coupled with the average from April to today of 30kwh a day is crazy high, and explains the bills Skyrocketing.


    If you have any holidays away from the house planned, turn everything off, and check the meter before and after you go, as something is using lots and lots of power.


    For a bit of perspective, you're nearly using an average of 1,000 watts of power at all times. That's like having either 30+ 60 watt light bulbs, 10 flat screen TVs, or a 1,000W microwave on 24/7.


    AND you have Solar panels? just how much energy are you actually using? How much power is generated by the panels? Is there a cable outside your meter, heading towards a neighbours or something? Yikes.
    Last edited by StopIt; 09-10-2017 at 3:42 PM.
    • NineDeuce
    • By NineDeuce 9th Oct 17, 3:48 PM
    • 540 Posts
    • 480 Thanks
    NineDeuce
    Can i also add i have solar panels so should really be easing the blow?
    Originally posted by cfcboy97
    Only a bit. Solar panels are most effective in summer. If you have underfloor heating then it is wont have much effect on this with less light and higher heating load in winter...
    • NineDeuce
    • By NineDeuce 9th Oct 17, 3:52 PM
    • 540 Posts
    • 480 Thanks
    NineDeuce
    Reading from October 3rd is 29027
    Reading from October 9th is 29156

    In those 6 days i would use leccy as any other normal day, so on avg 21.5kw per day
    Originally posted by cfcboy97
    That's about £2.50-3/day for a day in October, so around £90 per month, which would seem less than your expected average because of the winter season coming up.
    • cfcboy97
    • By cfcboy97 9th Oct 17, 3:54 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    Crikey... im getting worried now! What is causing such a drain on my leccy? I rent so should i call my landlord to get someone in?

    Also, when i go to work tomorrow shall i turn the main power off and see if it goes up when i get home?
    • cfcboy97
    • By cfcboy97 9th Oct 17, 4:02 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    Checked my solar panel today and it says its generated 1.33kwh so far today. Not much but its some.
    • Robin9
    • By Robin9 9th Oct 17, 5:23 PM
    • 1,974 Posts
    • 1,275 Thanks
    Robin9
    Can we go back to your original comments about BG.

    In your original post you said "We always give meter readings where asked so i'm totally dumbfounded as to the massive change". Where you have described your readings for both gas and electric as "estimates" were these your own readings and did you submit them online.?

    Most billing issues we see on this forum come from people who have not grasped the need for regular readings, ignored messages on bills about new DD and tariff is ending and you will be transferred to a standard (expensive tariff) or looked at the bottom line as to whether they are in credit/debit.

    Is does appear that your DD has been failing to meet the actual bills - it may have been once - and BG are purely playing catchup.

    A lot of lessons to be learnt here - and talk to your LL about how to control your underfloor (or enjoy a nice warm home to come home to)
    Never pay on an estimated bill
    • cfcboy97
    • By cfcboy97 9th Oct 17, 6:32 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    Ive provided readings but mainly G4s guys coming out every 3 months
    • bendipa
    • By bendipa 12th Oct 17, 2:09 AM
    • 165 Posts
    • 58 Thanks
    bendipa
    First of all you need to go back and dig out the nearest leccy bill on or before the 7th Apr, and look to see if any amount has been carried forward as a debit (money owing). Money owed to you (over-payments) are shown with a 'cr' after the amount, whereas debits usually are shown with nothing after the amount or sometimes a 'dr'.

    If you've been billed on estimates and you carry on paying the same amount each month then this problem is common. So eg, if you were billed on 31 March then what was the amount carried forward?
    Last edited by bendipa; 12-10-2017 at 2:14 AM.
    • trickytree1963
    • By trickytree1963 12th Oct 17, 8:29 AM
    • 187 Posts
    • 110 Thanks
    trickytree1963
    There was on the account but everytime i go to check it online i get "opps something went wrong".
    I guess due to closing the account maybe? Surely i must have access to the historical data?
    Originally posted by cfcboy97
    With some online accounts you get that message logging in once you've left the supplier. If you click on tab for bills or meter readings often the information is still there, you just can't add anything new.

    Give it a try and see if the older reads are still there
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