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    • cfcboy97
    • By cfcboy97 9th Oct 17, 12:04 PM
    • 17Posts
    • 0Thanks
    cfcboy97
    British Gas robbing me blind?
    • #1
    • 9th Oct 17, 12:04 PM
    British Gas robbing me blind? 9th Oct 17 at 12:04 PM
    Hi all, wonder if you could help me in determining if BG is in the wrong here:

    As of two months ago i was on a BG standard yearly price plan. I was paying £90 per month.
    I decided to check my bank account last month and noticed BG had upped the bill to £215 without contacting me via letter, mail or calls. I thought it was a mistake so gave them a call. To my horror they concluded that my new bill was in fact £215, an extra £1500 PER YEAR!!! They couldnt even give me an adequate reason why! Ive not changed anything at all, we are doing the same as we have been doing over the last 3 years, infact we probably been using less leccy. We always give meter readings where asked so im totally dumbfounded as to the massive change. I didnt even sign up for an extra year, they just went ahead and changed it !

    So i decided enough was enough, im leaving. I went through all the correct channels and found a supplier for £90 per month, great i thought, will have to take the 2 months of £215 from BG on the chin and move on... i just want shot of them.
    But more daylight robbery! Today they have sent me a letter saying i owe them a further £546!!
    Ive paid up to October and the switch has happened, i didnt sign anything for a new 12 month contract...

    I dont know where to go with this, i fell that BG have robbed us blind and there isnt a lot i can do about it !

    Any advice would be greatly appreciated. Thanks in advance
Page 1
    • Hengus
    • By Hengus 9th Oct 17, 12:22 PM
    • 4,650 Posts
    • 2,822 Thanks
    Hengus
    • #2
    • 9th Oct 17, 12:22 PM
    • #2
    • 9th Oct 17, 12:22 PM
    Hi all, wonder if you could help me in determining if BG is in the wrong here:

    As of two months ago i was on a BG standard yearly price plan. I was paying £90 per month.
    I decided to check my bank account last month and noticed BG had upped the bill to £215 without contacting me via letter, mail or calls. I thought it was a mistake so gave them a call. To my horror they concluded that my new bill was in fact £215, an extra £1500 PER YEAR!!! They couldnt even give me an adequate reason why! Ive not changed anything at all, we are doing the same as we have been doing over the last 3 years, infact we probably been using less leccy. We always give meter readings where asked so im totally dumbfounded as to the massive change. I didnt even sign up for an extra year, they just went ahead and changed it !

    So i decided enough was enough, im leaving. I went through all the correct channels and found a supplier for £90 per month, great i thought, will have to take the 2 months of £215 from BG on the chin and move on... i just want shot of them.
    But more daylight robbery! Today they have sent me a letter saying i owe them a further £546!!
    Ive paid up to October and the switch has happened, i didnt sign anything for a new 12 month contract...

    I dont know where to go with this, i fell that BG have robbed us blind and there isnt a lot i can do about it !

    Any advice would be greatly appreciated. Thanks in advance
    Originally posted by cfcboy97
    Strong words but do the facts back up what you are saving. The amount that you pay each month is meaningless: it is nothing more than money paid on account. You are billed at the agreed tariff rate and for the amount used. If you look back over old statements it is pretty easy to work out the charges less the amount that you have paid in monthly direct debits. It is important to use readings with an 'A" against them to do this calculation.

    Do the readings agree with what is showing on your meter? That is, are you being billed for the correct meter and the correct usage? Does the meter stop turning when EVERYTHING is turned off?

    Suppliers are not allowed to levy charges which are unfair. This would be a criminal offence in the legal sense of the word.

    At the end of a fixed tariff, you have three options: one, switch to another fixed tariff with your existing supplier; two, switch to another supplier, and, three, do nothing and the supplier will move you on to its highest cost standard variable tariff.

    In sum, do your own check that you have been billed accurately.
    Last edited by Hengus; 09-10-2017 at 12:48 PM. Reason: typo
    • Mojisola
    • By Mojisola 9th Oct 17, 12:25 PM
    • 28,641 Posts
    • 72,963 Thanks
    Mojisola
    • #3
    • 9th Oct 17, 12:25 PM
    • #3
    • 9th Oct 17, 12:25 PM
    As of two months ago i was on a BG standard yearly price plan. I was paying £90 per month.

    We always give meter readings where asked
    Originally posted by cfcboy97
    And what did your bills say about whether you were in credit or debit when you were paying £90 a month?
    • cfcboy97
    • By cfcboy97 9th Oct 17, 12:46 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    • #4
    • 9th Oct 17, 12:46 PM
    • #4
    • 9th Oct 17, 12:46 PM
    I cant get into my meter readings.. everytime i do i get "oops something went wrong"

    I do have some meter readings that i did off my own back though:

    My unit rate is 12.02 pence per kwh
    Between 1st April and 1st August of this year is used 4150 kwh
    Doing some basic maths states 4150 x 0.1202 = £498
    £498 / 5 = £99 per month

    Unless ive gone totally wrong somewhere?!
    • Hengus
    • By Hengus 9th Oct 17, 12:52 PM
    • 4,650 Posts
    • 2,822 Thanks
    Hengus
    • #5
    • 9th Oct 17, 12:52 PM
    • #5
    • 9th Oct 17, 12:52 PM
    I cant get into my meter readings.. everytime i do i get "oops something went wrong"

    I do have some meter readings that i did off my own back though:

    My unit rate is 12.02 pence per kwh
    Between 1st April and 1st August of this year is used 4150 kwh
    Doing some basic maths states 4150 x 0.1202 = £498
    £498 / 5 = £99 per month

    Unless ive gone totally wrong somewhere?!
    Originally posted by cfcboy97
    There is a lot wrong. You have forgotten the daily standing charge and VAT at 5%. 4150kWhs between April and August is a heck of a lot of electricity. It equates to 1000kWhs/month in Spring/Summer. I average 240kWhs/month in the Winter months and about 180kWhs/month in the other months.
    • cfcboy97
    • By cfcboy97 9th Oct 17, 12:54 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    • #6
    • 9th Oct 17, 12:54 PM
    • #6
    • 9th Oct 17, 12:54 PM
    I live in a 2 bed bungalow, 3 occupants, only in in the evenings? I even have solar power panels!
    I just cant believe its rocketed up so much
    • Hengus
    • By Hengus 9th Oct 17, 12:59 PM
    • 4,650 Posts
    • 2,822 Thanks
    Hengus
    • #7
    • 9th Oct 17, 12:59 PM
    • #7
    • 9th Oct 17, 12:59 PM
    I live in a 2 bed bungalow, 3 occupants, only in in the evenings? I even have solar power panels!
    I just cant believe its rocketed up so much
    Originally posted by cfcboy97
    You need to be pro-active. Turn everything off and check that the meter stops turning. Then turn something with known wattage on for a given period of time and note how the reading has changed. Take daily meter readings. If there is a meter fault then you need to talk to your supplier about the cost of getting your meter checked. It's free if the meter is found to be at fault.
    • Robin9
    • By Robin9 9th Oct 17, 1:08 PM
    • 1,960 Posts
    • 1,271 Thanks
    Robin9
    • #8
    • 9th Oct 17, 1:08 PM
    • #8
    • 9th Oct 17, 1:08 PM
    Can you post your ACTUAL meter readings from the meter. It is very easy to misread the old clock meters.
    Never pay on an estimated bill
    • tommy39
    • By tommy39 9th Oct 17, 1:14 PM
    • 5 Posts
    • 1 Thanks
    tommy39
    • #9
    • 9th Oct 17, 1:14 PM
    • #9
    • 9th Oct 17, 1:14 PM
    they did this to us when we left. we were on dual fuel kept getting demand's ,then threatned with bailiff,s . i just ignored the letter,s .then they started phoning, told them were to go. they did stop after a while, haven't heard anything since.hope this helps
    • cfcboy97
    • By cfcboy97 9th Oct 17, 1:31 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    ok here is what i have:

    22639 dated 7 April 2017
    26517 dated 29 June 2017
    27680 dated 9 August 2017
    29027 dated 3 October 2017
    29156 dated 9 October 2017

    My standing charge is 29p per day
    My unit charge is 12.02p per unit

    Hope this helps?
    • worried jim
    • By worried jim 9th Oct 17, 1:39 PM
    • 8,768 Posts
    • 13,384 Thanks
    worried jim
    they did this to us when we left. we were on dual fuel kept getting demand's ,then threatned with bailiff,s . i just ignored the letter,s .then they started phoning, told them were to go. they did stop after a while, haven't heard anything since.hope this helps
    Originally posted by tommy39
    So you still owe them?
    "Only two things are infinite-the universe and human stupidity, and I'm not so sure about the universe"
    Albert Einstein
    • Robin9
    • By Robin9 9th Oct 17, 1:42 PM
    • 1,960 Posts
    • 1,271 Thanks
    Robin9
    The reading of 22639 on 7 April looks very wrong - could it be 26239

    Your overall consumption is fairly high at about 25 units a day
    Never pay on an estimated bill
    • cfcboy97
    • By cfcboy97 9th Oct 17, 2:16 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    It just does not make a blind bit of sense to me

    2014 paying £87 a month
    2015 paying £65 a month (i was paying too much and also had some credit)
    2016 paying £65 a month
    2017 paying £215 a month

    Ive not changed anything.. up until 2016 i was working from home! 2017 no one is in all day and it shoots up x3!? Sorry to bang on but im just dumbfounded by it
    • Cardew
    • By Cardew 9th Oct 17, 2:19 PM
    • 27,114 Posts
    • 13,226 Thanks
    Cardew
    The reading of 22639 on 7 April looks very wrong - could it be 26239

    Your overall consumption is fairly high at about 25 units a day
    Originally posted by Robin9
    I suspect that the 22639 reading on 7 April was an estimated(under-estimated!) and the next reading on 29 June was a correct reading.

    This would lead to a 'catch-up' bill and a huge hike in the DD to pay off the debit balance.

    OP, BG must inform you of an increase in your DD. You will probably find it at the foot of a bill - many people tend to miss seeing it as it isn't very prominent. Your £215 DD will only be that high until you have paid off your debt
    Last edited by Cardew; 09-10-2017 at 2:21 PM.
    • cfcboy97
    • By cfcboy97 9th Oct 17, 2:20 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    I didnt have any letters or emails, the only reason i saw a change was from looking at my bank balance!
    • Robin9
    • By Robin9 9th Oct 17, 2:23 PM
    • 1,960 Posts
    • 1,271 Thanks
    Robin9
    OP Have you any readings prior to April 7 ?
    Never pay on an estimated bill
    • cfcboy97
    • By cfcboy97 9th Oct 17, 2:25 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    There was on the account but everytime i go to check it online i get "opps something went wrong".
    I guess due to closing the account maybe? Surely i must have access to the historical data?
    • NineDeuce
    • By NineDeuce 9th Oct 17, 2:30 PM
    • 529 Posts
    • 477 Thanks
    NineDeuce
    You havent explained why BG have upped your costs nor why they are demanding more payment before terminating your contract. There could be a number of possibilities here.

    1) Your monthly payments were based on an old tariff and the new payments were to bring yourself up to date.

    2) Your consumption rose and over time, your debt accrued and your old payments did not account for this

    3) Your contract ended and you went on to deemed rates

    4) You had under-estimated bills for some time and an actual read was submitted showing you owed more than your payments

    The extra payment could be that you locked yourself into a contract and BG are charging you an early termination fee.
    • cfcboy97
    • By cfcboy97 9th Oct 17, 2:36 PM
    • 17 Posts
    • 0 Thanks
    cfcboy97
    There were no early exit fees on my contract.
    My consumption has stayed the same as far as hardware is concerned. Ive not added anything out of the norm like a hottub or a generator in my back garden....

    To breakdown my usage this is what i use per day:

    Morning - Bedroom lights on, misses hair straighteners, kettle for a coffee, kitchen lights (led x4 for half hour)
    Day - Nothing as not in
    Evening from 6pm - PS4, x2 TV, washing machine and dish washer for an hour, laptop for a couple of hours , oven for an hour, 12 lights inside for a few hours, two outside lights for 3-4 hours).

    Possible rate change but an extra £1800 per annum?
    I own a mobile repair store with 3 x the electric running all day and its only £75 per month.
    Last edited by cfcboy97; 09-10-2017 at 2:41 PM.
    • NineDeuce
    • By NineDeuce 9th Oct 17, 2:50 PM
    • 529 Posts
    • 477 Thanks
    NineDeuce
    You should be in control of your bills. Request historical billing or set yourself with an online account which should give you access to this. Look at the readings on each bill and compare your annual consumption, noting whether any estimates have taken place.

    Alternatively, ask BG for the reason. They cant just charge you because they feel like it. They need to give you a breakdown/explanation.

    Its all very well getting angry about BG but you need to have a leg to stand on and you have been a bit vague on what the charges might be for. All of my possible suggestions above still stand.
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