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  • FIRST POST
    • darren72
    • By darren72 8th Oct 17, 11:15 PM
    • 1,075Posts
    • 227Thanks
    darren72
    Manually submitted wrong gas/electricity readings for 3-4 months Daligas / Iresa
    • #1
    • 8th Oct 17, 11:15 PM
    Manually submitted wrong gas/electricity readings for 3-4 months Daligas / Iresa 8th Oct 17 at 11:15 PM
    A family member has been submitting manual readings to Daligas for gas and Iresa for electricity.

    They have been getting the meter readings confused (between the two) and has resulted in the last few meter readings being way out.

    The last submitted electricity reading is 1,356 kWh higher than it should have been, with the gas reading being 696 units higher than it should be.

    Does anyone know how easy it is going to be to get this corrected ? Does anyone have experience of something similar with either of these two companies, or in general ??

    My family member is worrying that the companies will think she is trying to avoid paying electricity/gas even though her actual readings are lower than what has been submitted.

    Any advice would be appreciated.

    Thanks in advance
Page 1
    • frugalmacdugal
    • By frugalmacdugal 9th Oct 17, 3:02 AM
    • 6,172 Posts
    • 5,296 Thanks
    frugalmacdugal
    • #2
    • 9th Oct 17, 3:02 AM
    • #2
    • 9th Oct 17, 3:02 AM
    Hi,

    were readings submitted by phone or online?

    Either way she/he will need to contact supplier and explain, supplier should be able to go back to when error occurred and notice any difference in usage.

    If possible take a picture of each meter and email supplier.

    It may happen that supplier will need an actual meter reading taken by your regular meter reader, if you have or ever see one.
    Y'all take care now.
    • darren72
    • By darren72 9th Oct 17, 10:34 AM
    • 1,075 Posts
    • 227 Thanks
    darren72
    • #3
    • 9th Oct 17, 10:34 AM
    • #3
    • 9th Oct 17, 10:34 AM
    Thank you for your reply.

    The readings were all done online. I sent Iresa and Daligas an e-mail earlier this morning advising them of the error.

    Iresa have already replied back to confirm that they will adjust the figures. It sounds like it is going to be easier to fix than I was thinking.

    Also, no, we don't have anyone visiting to take meter readings, we do it ourselves. I don't think we have had anyone visit us for a meter reading in over 5 years (probably a lot longer).
    • Raxiel
    • By Raxiel 9th Oct 17, 10:55 AM
    • 472 Posts
    • 245 Thanks
    Raxiel
    • #4
    • 9th Oct 17, 10:55 AM
    • #4
    • 9th Oct 17, 10:55 AM
    I'm supprised Iresa accepted them, they claim to validate all readings.
    • gsmlnx
    • By gsmlnx 9th Oct 17, 11:05 AM
    • 717 Posts
    • 587 Thanks
    gsmlnx
    • #5
    • 9th Oct 17, 11:05 AM
    • #5
    • 9th Oct 17, 11:05 AM
    @darren72
    Daligas allow you to attach a photo of the meter reading to their online meter readings submissions. Although you do have to make the file size to be small enough for them to accept. I used to use Paint and save the photo file as a JPG to reduce the size that the camera took.
    • jack_pott
    • By jack_pott 9th Oct 17, 11:08 AM
    • 4,290 Posts
    • 5,508 Thanks
    jack_pott
    • #6
    • 9th Oct 17, 11:08 AM
    • #6
    • 9th Oct 17, 11:08 AM
    From my own experience, it doesn't bode well.

    I had to submit a reading that was lower than the previous one (because the meter had been changed) and it led to a years confusion that culminated in a letter from a debt collector threatening legal action. It all started with them saying "Ok leave it with us and we'll sort it out", but all they did was keep sending another copy of the same wrong bill. Good luck.
    I'm not upset that you lied to me, I'm upset that from now on I can't believe you.
    Friedrich Nietzsche
    • darren72
    • By darren72 9th Oct 17, 11:22 AM
    • 1,075 Posts
    • 227 Thanks
    darren72
    • #7
    • 9th Oct 17, 11:22 AM
    • #7
    • 9th Oct 17, 11:22 AM
    From my own experience, it doesn't bode well.

    I had to submit a reading that was lower than the previous one (because the meter had been changed) and it led to a years confusion that culminated in a letter from a debt collector threatening legal action. It all started with them saying "Ok leave it with us and we'll sort it out", but all they did was keep sending another copy of the same wrong bill. Good luck.
    Originally posted by jack_pott
    Out of interest - Who were your providers? - Daligas or Iresa ?
    • jack_pott
    • By jack_pott 9th Oct 17, 12:53 PM
    • 4,290 Posts
    • 5,508 Thanks
    jack_pott
    • #8
    • 9th Oct 17, 12:53 PM
    • #8
    • 9th Oct 17, 12:53 PM
    Out of interest - Who were your providers? - Daligas or Iresa ?
    Originally posted by darren72
    No, the complication in my case arose because the meter was renewed whilst I was in the middle of changing suppliers. I was going from SSE to another I don't remember, and it was SSE who must have thought I was trying to fiddle them by providing a final reading that was lower than the previous one. I gave all the necessary info to the new supplier, but they just chucked it in the bin instead of passing it on to SSE. It got sorted pretty quickly after I rang Ofgem.

    That was about 15 years ago now, but when I went back to SSE on a subsequent occasion the said they wanted payment in advance before they would sign me up citing a bad credit record. When I challenged them to tell me which agency this was from they wouldn't say, but backed down and signed me up without a deposit. I'm back with them a third time now, and there was no problem this time.
    I'm not upset that you lied to me, I'm upset that from now on I can't believe you.
    Friedrich Nietzsche
    • darren72
    • By darren72 30th Oct 17, 11:32 PM
    • 1,075 Posts
    • 227 Thanks
    darren72
    • #9
    • 30th Oct 17, 11:32 PM
    • #9
    • 30th Oct 17, 11:32 PM
    Just to update everyone on this. Daligas corrected the issue within a couple of days. Iresa we are still waiting for someone to get it resolved, despite chasing up many, many times...
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