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  • FIRST POST
    • thebirches
    • By thebirches 8th Oct 17, 8:47 PM
    • 24Posts
    • 1Thanks
    thebirches
    When should I initiate leaving BT?
    • #1
    • 8th Oct 17, 8:47 PM
    When should I initiate leaving BT? 8th Oct 17 at 8:47 PM
    My 12 month contract with BT ends on 7th November.

    Can someone clarify when I should initiate my switch?

    I was told by PlusNet to do it 10 days before the end of my contract, but I have seen 14 days mentioned elsewhere, I obviously don't want to be doing it too soon and having to pay any fees for leaving too soon or incurring another month of line rental for doing it too late.

    I am looking at going back to PlusNet, but it will obviously depend on the deals available at the time.
Page 1
    • mije1983
    • By mije1983 8th Oct 17, 8:51 PM
    • 2,562 Posts
    • 18,336 Thanks
    mije1983
    • #2
    • 8th Oct 17, 8:51 PM
    • #2
    • 8th Oct 17, 8:51 PM
    Personally I'd do it no more than a couple of weeks before the 7th to ensure you don't leave before that date. Purely becuase I believe BT charge you for the hub they supply if you leave before your minimum term, even 1 day.

    • iniltous
    • By iniltous 8th Oct 17, 9:31 PM
    • 1,351 Posts
    • 475 Thanks
    iniltous
    • #3
    • 8th Oct 17, 9:31 PM
    • #3
    • 8th Oct 17, 9:31 PM
    You should err on the side of caution , even if it means paying BT a part month payment, you need to give 30 days notice, so that's around 7th October ( already passed that date) , but migrations can be done in 10-14 days, given that starting a migration gives the notice to the provider you are leaving, it's unclear if your old provider only needs 10-14 days notice or sticks to the 30 days.
    if you give notice now , by getting Plusnet to start the migration and it takes place before 7th Nov, ( which is quite possible ) , you could be looking at early term charges ,router costs etc.
    If you waited until around 28th October, then the changeover should be after 7th Nov, and even if it's a couple of days after that , you pay BT the full month then get a refund of the part month so if for example the changeover was 10th Nov, you only pay for 3 days at the out of contract BT price, the rest of the month is refunded....building in a couple of days 'grace' could be a lot cheaper than changing over a couple of days before the 7th Nov, and given that Plusnet won't really care what date the changeover happens ( it's your problem not theirs ) and the migration date can slip , trying to get it to happen on the exact date your minimum term with BT expires is a bit risky, as is asking Plusnet to migrate now but set the changeover date for the 7th of Nov
    Last edited by iniltous; 08-10-2017 at 9:40 PM.
    • thebirches
    • By thebirches 8th Oct 17, 11:09 PM
    • 24 Posts
    • 1 Thanks
    thebirches
    • #4
    • 8th Oct 17, 11:09 PM
    • #4
    • 8th Oct 17, 11:09 PM
    Thank you both for taking the time to reply to my question.

    I will leave it till the end of the month before I proceed, as it makes good sense to be cautious.
    • john-306
    • By john-306 10th Oct 17, 8:05 AM
    • 568 Posts
    • 119 Thanks
    john-306
    • #5
    • 10th Oct 17, 8:05 AM
    • #5
    • 10th Oct 17, 8:05 AM
    Good question as my BT BB and Phone ends 14th Nov.
    My problem is I'm away for 2 weeks till 10th Nov, I suppose I'll give them 30 days notice around the 25th Oct and that should give me time to get home , sort another provider out and still be in notice but not having to pay too much extra to BT.
    • iniltous
    • By iniltous 10th Oct 17, 6:07 PM
    • 1,351 Posts
    • 475 Thanks
    iniltous
    • #6
    • 10th Oct 17, 6:07 PM
    • #6
    • 10th Oct 17, 6:07 PM
    Good question as my BT BB and Phone ends 14th Nov.
    My problem is I'm away for 2 weeks till 10th Nov, I suppose I'll give them 30 days notice around the 25th Oct and that should give me time to get home , sort another provider out and still be in notice but not having to pay too much extra to BT.
    Originally posted by john-306
    If you just give BT 'notice' without already have chosen a new provider (letting that 'new' provider migrate your service to them,) you run the risk of the line being totally ceased, then having to get it re connected , probably causing a period with no service at all from either the old or new provider, and it costs more too, as you get a broadband cease charge on the final bill from the old provider.

    If you intend to keep the 'line' just another company providing telephony and broadband over it, use the migration process and let the new company arrange everything , including giving 'notice' to your old provider
    Last edited by iniltous; 10-10-2017 at 6:10 PM.
    • john-306
    • By john-306 11th Oct 17, 9:26 AM
    • 568 Posts
    • 119 Thanks
    john-306
    • #7
    • 11th Oct 17, 9:26 AM
    • #7
    • 11th Oct 17, 9:26 AM
    If you just give BT 'notice' without already have chosen a new provider (letting that 'new' provider migrate your service to them,) you run the risk of the line being totally ceased, then having to get it re connected , probably causing a period with no service at all from either the old or new provider, and it costs more too, as you get a broadband cease charge on the final bill from the old provider.

    If you intend to keep the 'line' just another company providing telephony and broadband over it, use the migration process and let the new company arrange everything , including giving 'notice' to your old provider
    Originally posted by iniltous


    Ok that makes sense, I was just thinking to stop paying another full month after my contract was up I'd need to tell them I was leaving.
    So to get this correct, my BB + phone contract is up on the 14th Nov, I come back of hols on the 10th Nov, I then sort out a new provider which may take a couple of weeks to swap over, until that swap occurs I just pay BT part of that month I use?
    Thanks
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