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  • FIRST POST
    • LovesFORrocks
    • By LovesFORrocks 7th Oct 17, 7:17 PM
    • 1Posts
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    LovesFORrocks
    POPLA Appeal For Smart Parking Ltd
    • #1
    • 7th Oct 17, 7:17 PM
    POPLA Appeal For Smart Parking Ltd 7th Oct 17 at 7:17 PM
    Hi Everyone,

    I'm new to this, so please forgive me if I'm doing anything wrong.

    My vehicle was recently captured on camera entering and leaving a Smart Parking Ltd car park, without purchasing a ticket. Being the registered keeper of the vehicle, I've received a PCN through the post. After speaking to the driver, they have assured me that one pay machine was signed as out of order and the other three would not accept any of the coins they had (I have been supplied a photo of the out of order machine). They then tried to pay via phone, but the automated service kept sending them back to the beginning of the process and wouldn't take payment.

    As they were now late for a important appointment and out of payment options, they had to give up and attend the appointment. They also informed me that the signage in the car park wasn't clear from all areas and the there was too much information on the signs, with unclear indication to any parking charge penalties. I have checked this myself and the signs are very cluttered ad unclear.

    after receiving the PCN today, I immediately submitted an appeal via the Smart Parking Ltd website, using the template on the 'NEWBIES' thread. I am anticipating the 'POPLA' stage and would like to get one step ahead by preparing my POPLA appeal letter.

    As previously stated I am new to forums in general, so I apologise if I missing something really obvious, but could someone please help me with a relevant appeal letter?

    I would appreciate any help at all and thank you all in advance
Page 1
    • Quentin
    • By Quentin 7th Oct 17, 7:31 PM
    • 33,044 Posts
    • 17,004 Thanks
    Quentin
    • #2
    • 7th Oct 17, 7:31 PM
    • #2
    • 7th Oct 17, 7:31 PM
    Everyone is politely asked not to start a new thread until they have read the newbies faq thread near the top of the forum


    POPLA appeals are covered there comprehensively,but you do need to construct your own (lots of links are included in the FAQ)


    Post yours up here for comment.


    As you just did your initial appeal today you have plenty of time to draft a POPLA appeal (and can await your code before starting on it)
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