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  • FIRST POST
    • Donald.1969
    • By Donald.1969 7th Oct 17, 11:54 AM
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    Donald.1969
    0 WOW
    Beware pushy Car Hire firms
    • #1
    • 7th Oct 17, 11:54 AM
    0 WOW
    Beware pushy Car Hire firms 7th Oct 17 at 11:54 AM
    I am recently returned from Spain. Prior to travelling I had arranged car hire through a broker with Solmar. Following advice we read on this site we bought an excess insurance waiver policy prior to travel as we have been stung for hidden charges in the past. We flew into Girona airport around midnight on Sunday 6th August and headed to the Solmar desk. When we got there we handed over the paperwork for our hire. We knew we had some excess payments to make such as out of hours arrival and travelling from Spain into France. The agent told us that as we were leaving mainland Spain it was mandatory that we took an excess waiver policy. I handed over my pre-booked excess waiver documents which was a pan European policy. The agent then told us that they would not accept it as it did not name Solmar. As it was after midnight, we had been travelling for several hours and still had a 2 hour journey to our destination we had no choice but to pay and take the issue up with our broker when we returned to the UK. Unfortunately, the broker did not uphold my complaint. When travelling please beware these companies!!!
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    • tece
    • By tece 8th Oct 17, 12:41 PM
    • 122 Posts
    • 89 Thanks
    tece
    • #2
    • 8th Oct 17, 12:41 PM
    • #2
    • 8th Oct 17, 12:41 PM
    I think the broker should also be named and shamed as I bet they rarely pay out on any complaint or claim.
    I have only tried to claim once but this was denied as buried in the small print it said you could not claim if you damaged the car in a car park, which we had.
    Fortunately this is the only time I have tried to claim in the many holiday car I have hired.
    In an ideal world we would all hire with the majors but their prices are so prohibitive, that I'm sure the majority of us go with a broker and cross our fingers there are no mishaps.
    • richardw
    • By richardw 8th Oct 17, 1:21 PM
    • 18,361 Posts
    • 7,594 Thanks
    richardw
    • #3
    • 8th Oct 17, 1:21 PM
    • #3
    • 8th Oct 17, 1:21 PM
    ....we would all hire with the majors but their prices are so prohibitive....
    Originally posted by tece
    I had a four day hire with Avis for £59, I had my own excess insurance and got great service, no deli counter queuing nor badly lit car park. The majors can be competitive.
    Posts are not advice and must not be relied upon.
    • leylandsunaddict
    • By leylandsunaddict 9th Oct 17, 1:51 PM
    • 1,539 Posts
    • 1,046 Thanks
    leylandsunaddict
    • #4
    • 9th Oct 17, 1:51 PM
    • #4
    • 9th Oct 17, 1:51 PM
    I think the broker should also be named and shamed as I bet they rarely pay out on any complaint or claim.
    I have only tried to claim once but this was denied as buried in the small print it said you could not claim if you damaged the car in a car park, which we had.
    Fortunately this is the only time I have tried to claim in the many holiday car I have hired.
    In an ideal world we would all hire with the majors but their prices are so prohibitive, that I'm sure the majority of us go with a broker and cross our fingers there are no mishaps.
    Originally posted by tece
    I prefer the local companies to any global company. I prefer to support the local economy and not the pockets of some global company. I'd never book through a broker, only direct. Why put another company and another layer of T&Cs between you and your booking?
    • PeacefulWaters
    • By PeacefulWaters 9th Oct 17, 2:35 PM
    • 7,315 Posts
    • 9,071 Thanks
    PeacefulWaters
    • #5
    • 9th Oct 17, 2:35 PM
    • #5
    • 9th Oct 17, 2:35 PM
    . Why put another company and another layer of T&Cs between you and your booking?
    Originally posted by leylandsunaddict
    There was me thinking you were a travel agent!
    • Shimrod
    • By Shimrod 10th Oct 17, 11:15 PM
    • 931 Posts
    • 502 Thanks
    Shimrod
    • #6
    • 10th Oct 17, 11:15 PM
    • #6
    • 10th Oct 17, 11:15 PM
    I prefer the local companies to any global company. I prefer to support the local economy and not the pockets of some global company. I'd never book through a broker, only direct. Why put another company and another layer of T&Cs between you and your booking?
    Originally posted by leylandsunaddict
    I prefer a hire company with a desk at the airport, so normally book one of the major companies. However, it doesn't follow that the money is just going to a global company - Hertz in Iceland for example is a franchise, so more of the cash would stay in the local economy.

    I've only used a broker once - Expedia was £250 cheaper for booking the same car in Newfoundland than booking direct with Avis -30% discount is worth the extra T&C.
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