Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • Fortyfoot
    • By Fortyfoot 6th Oct 17, 7:51 PM
    • 1,754Posts
    • 894Thanks
    Fortyfoot
    Broadband keeps dropping, could it be plastic bag on line?
    • #1
    • 6th Oct 17, 7:51 PM
    Broadband keeps dropping, could it be plastic bag on line? 6th Oct 17 at 7:51 PM
    I have complained to EE and an engineer has called but failed to identify a fault. I had a look outside today and saw a plastic bag on the phone line, could this be the cause?

    If so who's responsibility is it to remove it? What is their contact number please?


    Thanks,

    Fortyfoot
Page 1
    • trigger fish
    • By trigger fish 6th Oct 17, 8:20 PM
    • 478 Posts
    • 376 Thanks
    trigger fish
    • #2
    • 6th Oct 17, 8:20 PM
    • #2
    • 6th Oct 17, 8:20 PM
    I would have thought that it was the responsibility of Bt Openreach to remove it if they thought it could cause any problem which I doubt.

    My Talk Talk drops out now and again. Even the phone itself but not for quite a while.
    • Nilrem
    • By Nilrem 7th Oct 17, 3:36 AM
    • 2,335 Posts
    • 1,529 Thanks
    Nilrem
    • #3
    • 7th Oct 17, 3:36 AM
    • #3
    • 7th Oct 17, 3:36 AM
    As said if it's to do with the line it'll be openreach (as it's outside the property), but a plastic bag is extremely unlikely to be an issue, as it's non conductive and the wires are insulated anyway.

    The only reason it might cause an issue as far as I can see is if the wires have bad/damaged insulation and the bag is trapping water causing a possible short, but that's unlikely (and you'd probably have issues even without the bag).

    Depending on the actual fault (is it dropping due to SNR being out of spec?) it could be you've got a damaged conductor that's being affected by heat, movement of the cables overhead, or water ingress.

    We have a sudden issue with our phone a while back that was traced (fairly quickly) to water getting into a junction box outside which had led to corrosion and intermittent shorts when it was wet/humid.
    • iniltous
    • By iniltous 7th Oct 17, 8:20 AM
    • 1,422 Posts
    • 504 Thanks
    iniltous
    • #4
    • 7th Oct 17, 8:20 AM
    • #4
    • 7th Oct 17, 8:20 AM
    You cannot call Openreach directly, you go via your ISP , in itself, as others have said, a plastic bag, blown by the wind into the wires and trapped isn't likely to be causing a problem, if a wire was snapped and hanging into the road , you could report it as dangerous directly to OR but not litter tangled up in the wiring.
    You can call EE again, but if you insist they call OR out (on a line that is testing OK) and OR find no fault on the external network, you probably would be charged for the visit ( OR charge EE for wasting their time, EE probably pass the charge onto you, ) they even warn you when reporting a fault of this possibility.
    Provide more details of the problem, and what steps you have taken so far yourself to eliminate your own kit, and wiring etc as the cause
    Last edited by iniltous; 07-10-2017 at 8:26 AM.
    • Fortyfoot
    • By Fortyfoot 7th Oct 17, 5:38 PM
    • 1,754 Posts
    • 894 Thanks
    Fortyfoot
    • #5
    • 7th Oct 17, 5:38 PM
    • #5
    • 7th Oct 17, 5:38 PM
    As the problem was not resolved when EE engineer came they have arranged for BT I think, to call and carry out tests. They have arranged to come when I get back from holiday.

    It has not dropped this afternoon, it was down most of the morning when it was raining.

    Fortyfoot
    • Nilrem
    • By Nilrem 8th Oct 17, 2:04 AM
    • 2,335 Posts
    • 1,529 Thanks
    Nilrem
    • #6
    • 8th Oct 17, 2:04 AM
    • #6
    • 8th Oct 17, 2:04 AM
    As the problem was not resolved when EE engineer came they have arranged for BT I think, to call and carry out tests. They have arranged to come when I get back from holiday.

    It has not dropped this afternoon, it was down most of the morning when it was raining.

    Fortyfoot
    Originally posted by Fortyfoot
    That sounds very much like it's water ingress into a joint in the line somewhere, probably somewhere it's draining out of fairly quickly afterwards.
    • Fortyfoot
    • By Fortyfoot 19th Oct 17, 8:19 PM
    • 1,754 Posts
    • 894 Thanks
    Fortyfoot
    • #7
    • 19th Oct 17, 8:19 PM
    • #7
    • 19th Oct 17, 8:19 PM
    Update.

    We got back from holiday yesterday lunch time and the internet has been fine since. The BT engineers was booked for this pm. I waited in all day and eventually rang EE at 7.30 and was told that the call out had been cancelled.

    I was about 1/2 hour on the phone with EE, he kept going off line to do some tests. He has arranged for a BT engineer to call some time after 8am tomorrow.

    Update

    Engineer called, from Open Reach, a really nice chap, he said "it's not the plastic bag"!

    He replaced the old socket which if I remember right he said had "star wiring" which allowed the broadband signal to split and bounce back from two other extensions, this confusing the modem. He has put a new socket on which has blanked off the broadband from the other extensions so the broadband only goes to the modem.

    I hope that I have explained this clearly.




    Fortyfoot
    Last edited by Fortyfoot; 21-10-2017 at 1:33 PM.
    • Fortyfoot
    • By Fortyfoot 21st Oct 17, 2:42 PM
    • 1,754 Posts
    • 894 Thanks
    Fortyfoot
    • #8
    • 21st Oct 17, 2:42 PM
    Update
    • #8
    • 21st Oct 17, 2:42 PM
    Broadband down again, it's wet and windy, just had over an hour on the phone with EE, it probably took half of that time for them to read the notes.

    It was a nice lady in Plymouth, she double checked with her boss about the plastic bag and her boss said "unlikely".

    So back onto mobile data for the football this afternoon.

    Next BT engineer's appointment is booked for Tuesday morning, 8am to 1pm. Some one could take out some bets on the outcome!

    Update, the engineer came on time, played about with his equipment for half hour. He said that he had reset some of the settings and that it would now be ok and that it was unlikely that it was anything to do with the plastic bag. He said they had a man who removes unwanted objects from line and he would request that he called.


    Fortyfoot
    Last edited by Fortyfoot; 28-10-2017 at 4:07 PM.
    • Fortyfoot
    • By Fortyfoot 28th Oct 17, 4:15 PM
    • 1,754 Posts
    • 894 Thanks
    Fortyfoot
    • #9
    • 28th Oct 17, 4:15 PM
    Update
    • #9
    • 28th Oct 17, 4:15 PM
    It's wet and windy again and guess what the internet is down. So nearly another hour on the phone with a lovely lady called Chantelle from Plymouth.

    Since the engineers call the weather has been mainly still and dry up to today.

    Yes we have another appointment for 8am to 1pm on Tuesday morning.

    I have asked them to send an engineer who has a ladder and is not afraid of heights!

    I am considering doing away with the landline as the 4g on EE is just as good as the landline broadband.

    Fortyfoot
    • Nilrem
    • By Nilrem 29th Oct 17, 8:19 PM
    • 2,335 Posts
    • 1,529 Thanks
    Nilrem
    It's sounding more and more like like it's water ingress somewhere causing a short as it's happening when it's wet but seems to be ok when dry.
    • Fortyfoot
    • By Fortyfoot 31st Oct 17, 12:39 PM
    • 1,754 Posts
    • 894 Thanks
    Fortyfoot
    It's sounding more and more like like it's water ingress somewhere causing a short as it's happening when it's wet but seems to be ok when dry.
    Originally posted by Nilrem
    Well you could be right, two young lads came from BT this morning and against all the comments from the previous BT engineers "No it's not the plastic bag" it looks like it was.

    After extensive and very expensive repairs every thing seems to be fine, just waiting for the wet and windy weather to see if it works.

    Up the pole one of them went, the trainee by the way. The lid/cover of the box on the pole was missing and could not be found, may be this could have led to the ingress of water? He cleaned up the box and finished up with a quick spray of BT's WD40.
    [IMG][/IMG]
    The box is so old they do not carry spares, except for, yes you guessed it, Plastic bags!
    [IMG][/IMG]

    Job done.

    [IMG][/IMG]

    Message attached to pole, may be a carrier pigeon would be quicker?
    [IMG][/IMG]

    Lets hope that the new plastic bag works, the young engineers seemed to think so, they were great, thanks.

    Fortyfoot
    • Nilrem
    • By Nilrem 31st Oct 17, 4:57 PM
    • 2,335 Posts
    • 1,529 Thanks
    Nilrem
    I was going to say that's surely got to be a temporary repair, then spotted what the last image said.

    I would keep an eye on it and if the bag blows off or you have more trouble, when you ring them up mention what's been done so far.
    • warhead
    • By warhead 2nd Nov 17, 5:33 PM
    • 316 Posts
    • 99 Thanks
    warhead
    As a temporary repair that plastic bag may be ok, but by golly I'm willing to bet that if it's not replaced by a new distribution box soon that rain water will get in and you'll be back where you started!
    Water always finds a way in sooner or later.
    • Fortyfoot
    • By Fortyfoot 25th Nov 17, 10:23 AM
    • 1,754 Posts
    • 894 Thanks
    Fortyfoot
    You cannot call Openreach directly, you go via your ISP , in itself, as others have said, a plastic bag, blown by the wind into the wires and trapped isn't likely to be causing a problem, if a wire was snapped and hanging into the road , you could report it as dangerous directly to OR but not litter tangled up in the wiring.
    You can call EE again, but if you insist they call OR out (on a line that is testing OK) and OR find no fault on the external network, you probably would be charged for the visit ( OR charge EE for wasting their time, EE probably pass the charge onto you, ) they even warn you when reporting a fault of this possibility.
    Provide more details of the problem, and what steps you have taken so far yourself to eliminate your own kit, and wiring etc as the cause
    Originally posted by iniltous
    Wet and windy and the broadband is down again, rang EE, they suggested that I rang BT on 0800 023 2023.

    EE ran checks and altered some thing and BB is now back. She said I would get a refund of about £20 for the problems I have had.

    Edit
    26th November 2017 wet again and BB down. I spoke to a lovely lady in Darlington who asked me to send to her the photos which I had taken which I did. She then notified BT. She said hopefully it would be resolved by the 1st December 2017.

    Fortyfoot
    Last edited by Fortyfoot; 28-11-2017 at 12:49 PM.
    • iniltous
    • By iniltous 25th Nov 17, 11:33 AM
    • 1,422 Posts
    • 504 Thanks
    iniltous
    The block and tail that exists are ancient , so it's no suprise that spares for it don't exist , so a temporary closure and a A1024 for remedial work , to replace the block terminal is the correct way to proceed, but 1024's can be low priority work, even if there are OR staff employed on remedial work, other 1024's issued earlier than this one may be dealt first ( oldest first order.)
    If there is a detectable problem, (in other words your provider EE tests your connection ) and can see an electrical defect on the line ( battery or earth contacts, partial short etc) then they should report it to OR and not expect you to contact them yourself...even if all the OR engineer can do in the short term is remove the temporary closure , give the inside of the block a spray with water repellent , and re close with the tempory closure again.
    If water ingress was the cause of your latest problem, it's odd that EE could fix it from their end with a few key strokes on a keyboard
    Last edited by iniltous; 25-11-2017 at 11:36 AM.
    • Fortyfoot
    • By Fortyfoot 28th Nov 17, 1:03 PM
    • 1,754 Posts
    • 894 Thanks
    Fortyfoot
    BT man here today for 1/2 an hour, most of the time on the telephone.

    We now have 3 notes fastened to the pole.

    May be one day another BT man may come round and read the notes.

    [IMG] [/IMG]

    Fortyfoot
    • Nilrem
    • By Nilrem 28th Nov 17, 6:27 PM
    • 2,335 Posts
    • 1,529 Thanks
    Nilrem
    That looks very much like they're just looking at it and updating the label with a new date.

    Either that or they're all different responses to your calls with no one checking to see if someone has already been out to see what needs to be done.
    • Fortyfoot
    • By Fortyfoot 28th Nov 17, 7:32 PM
    • 1,754 Posts
    • 894 Thanks
    Fortyfoot
    I am with EE for the phone line and BB, I send photos to them also.

    BT are not fit for purpose. May be Martin could have a go at them?

    Fortyfoot
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

215Posts Today

1,325Users online

Martin's Twitter
  • Have a lovely weekend folks. Don't do anything (fiscally) that I wouldn't do!

  • RT @thismorning: With his last deals of the year, @MartinSLewis wishes us all a 'very merry Christmas, a happy Hanukkah and a wonderful and?

  • RT @stoneygran: @MartinSLewis I furtively used a pub toilet last night before getting on the bus and felt really guilty!

  • Follow Martin