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    • allyanne
    • By allyanne 6th Oct 17, 7:31 PM
    • 2Posts
    • 0Thanks
    allyanne
    bt nightmare
    • #1
    • 6th Oct 17, 7:31 PM
    bt nightmare 6th Oct 17 at 7:31 PM
    So I decide I`ve had enough of my bt package, several issues plus I just don`t like it! Still in contract by 3 months, called to cancel...told by first person (twice) no cancellation fee! Told by second person £72.60, great I`ll change providers and pay that. Set up new provider, phoned bt back..that`ll be £292.40 to cancel. Where do I stand with this? I`ve already emailed a formal complaint, I also have a screen shot of the first conversation.
Page 1
    • NeilCr
    • By NeilCr 6th Oct 17, 7:45 PM
    • 1,023 Posts
    • 1,103 Thanks
    NeilCr
    • #2
    • 6th Oct 17, 7:45 PM
    • #2
    • 6th Oct 17, 7:45 PM
    The mods on the BT forum

    https://community.bt.com

    are very good at sorting out problems if you can get their attention

    May well be worth posting there. There are some knowledgable posters too
    • IAmWales
    • By IAmWales 6th Oct 17, 7:58 PM
    • 1,474 Posts
    • 3,088 Thanks
    IAmWales
    • #3
    • 6th Oct 17, 7:58 PM
    • #3
    • 6th Oct 17, 7:58 PM
    How much do you normally pay each month? Did you ask for a breakdown of the figure?
    • allyanne
    • By allyanne 6th Oct 17, 11:48 PM
    • 2 Posts
    • 0 Thanks
    allyanne
    • #4
    • 6th Oct 17, 11:48 PM
    • #4
    • 6th Oct 17, 11:48 PM
    Normally around £75 a month, yes I asked for a breakdown on the first 2 conversations and that was zero and £72.60.
    • iniltous
    • By iniltous 7th Oct 17, 8:43 AM
    • 1,345 Posts
    • 474 Thanks
    iniltous
    • #5
    • 7th Oct 17, 8:43 AM
    • #5
    • 7th Oct 17, 8:43 AM
    Perhaps you can post your itemised bill, and how you get to £75 a month , if you do pay that much, and have 3 months left , then 3x£75 is £225 on its own, if you just cancel rather than switch to a new provider ( not including Virgin) thats another £30 , so you are getting close to the figure they quote.
    I doubt being given an incorrect figure by a call centre person although unhelpful isn't a good enough reason to be 'let off' with whatever the calculated early termination figure turns out to be, TBH , 3 months is not long, and given your 'I just don't like it ' reason for wanting to quit, why on earth don't you just wait for 3 months, whatever company you end up using ( unless it's VM) will not be very different to the service you have now , providing you buy a similar product from the new provider
    Last edited by iniltous; 07-10-2017 at 8:46 AM.
    • JJ Egan
    • By JJ Egan 7th Oct 17, 11:10 AM
    • 9,724 Posts
    • 3,990 Thanks
    JJ Egan
    • #6
    • 7th Oct 17, 11:10 AM
    • #6
    • 7th Oct 17, 11:10 AM
    It would be the norm to have to pay the remaining months on your contract .
    I would be spending the three months working out what i wanted from TV Broadband and Phone services .You can then look around to see who provides what you want .
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