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  • FIRST POST
    • ip2000
    • By ip2000 6th Oct 17, 7:03 PM
    • 21Posts
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    ip2000
    0 WOW
    Advice needed please re cancellation charges
    • #1
    • 6th Oct 17, 7:03 PM
    0 WOW
    Advice needed please re cancellation charges 6th Oct 17 at 7:03 PM
    My 17 year old DD wants to go away with friends next year.
    Friend (in her wisdom) has booked the holiday today with Loveholidays as she thought it was a good deal. She's made a mistake and booked the wrong airport. They have all paid a deposit of £29 with monthly instalments until June. Although they called Loveholidays within the hour of booking to try and rectify, shes been told there is no cooling off period and it must be paid and they must fly from the airport booked.
    I have said to them it is probably cheaper to lose the deposit and start fresh with a new booking, but they have told me they have been told by loveholidays that they have to go ahead with the whole thing...
    Is this correct?
Page 1
    • CM66
    • By CM66 6th Oct 17, 7:21 PM
    • 481 Posts
    • 2,666 Thanks
    CM66
    • #2
    • 6th Oct 17, 7:21 PM
    • #2
    • 6th Oct 17, 7:21 PM
    You need to read the T's and C's that Love holidays sent but i'd imagine its true.

    Can they just travel to the other airport?
    • ip2000
    • By ip2000 6th Oct 17, 7:33 PM
    • 21 Posts
    • 5 Thanks
    ip2000
    • #3
    • 6th Oct 17, 7:33 PM
    • #3
    • 6th Oct 17, 7:33 PM
    Our local is Man this is from Gatwick :-(

    I really thought they could just lose the deposit?
    The T's and C's are quite confusing tbh. The only thing I think we may have on our side is they do state the booking should be made by persons of 18 years......she is 17?
    • leylandsunaddict
    • By leylandsunaddict 6th Oct 17, 7:51 PM
    • 1,446 Posts
    • 977 Thanks
    leylandsunaddict
    • #4
    • 6th Oct 17, 7:51 PM
    • #4
    • 6th Oct 17, 7:51 PM
    I'd imagine the £29 is just a low deposit and even if they cancelled they would have to pay the balance of that deposit.

    What they can do depends on what exactly they've booked, and the terms and conditions of both LoveHolidays and their suppliers.
    • photome
    • By photome 6th Oct 17, 7:52 PM
    • 12,734 Posts
    • 8,211 Thanks
    photome
    • #5
    • 6th Oct 17, 7:52 PM
    • #5
    • 6th Oct 17, 7:52 PM
    If it's a flight plus booking , the flight part would normally need to be paid and would be non refundable.

    It still may be worth travelling to Gatwick
    • Voyager2002
    • By Voyager2002 6th Oct 17, 9:34 PM
    • 11,594 Posts
    • 7,848 Thanks
    Voyager2002
    • #6
    • 6th Oct 17, 9:34 PM
    • #6
    • 6th Oct 17, 9:34 PM
    Our local is Man this is from Gatwick :-(

    The only thing I think we may have on our side is they do state the booking should be made by persons of 18 years......she is 17?
    Originally posted by ip2000
    How old is the friend?
    • leylandsunaddict
    • By leylandsunaddict 6th Oct 17, 9:49 PM
    • 1,446 Posts
    • 977 Thanks
    leylandsunaddict
    • #7
    • 6th Oct 17, 9:49 PM
    • #7
    • 6th Oct 17, 9:49 PM
    Our local is Man this is from Gatwick :-(

    I really thought they could just lose the deposit?
    The T's and C's are quite confusing tbh. The only thing I think we may have on our side is they do state the booking should be made by persons of 18 years......she is 17?
    Originally posted by ip2000
    Love Holidays won't accept a booking if the lead passenger isn't 18. It checks the age from the date of birth.
    • ip2000
    • By ip2000 6th Oct 17, 10:00 PM
    • 21 Posts
    • 5 Thanks
    ip2000
    • #8
    • 6th Oct 17, 10:00 PM
    • #8
    • 6th Oct 17, 10:00 PM
    The friend is 17.
    • z1a
    • By z1a 6th Oct 17, 10:06 PM
    • 688 Posts
    • 538 Thanks
    z1a
    • #9
    • 6th Oct 17, 10:06 PM
    • #9
    • 6th Oct 17, 10:06 PM
    Love Holidays won't accept a booking if the lead passenger isn't 18. It checks the age from the date of birth.
    Originally posted by leylandsunaddict
    I wonder if they will accept booking if 18 on date of travel?
    • ip2000
    • By ip2000 6th Oct 17, 10:08 PM
    • 21 Posts
    • 5 Thanks
    ip2000
    That's what I'm worried about z1a
    • ip2000
    • By ip2000 6th Oct 17, 10:17 PM
    • 21 Posts
    • 5 Thanks
    ip2000
    This is from their Ts & Cs:

    Booking
    By making a booking, you agree on behalf of all persons detailed on the booking that you have read these terms and conditions and agree to be bound by them; you consent to our use of information in accordance with our Privacy Policy; and you are over 18 years of age.
    • DCFC79
    • By DCFC79 6th Oct 17, 10:29 PM
    • 30,124 Posts
    • 19,067 Thanks
    DCFC79
    When booking a holiday via the website you have to enter your d o b, did she lie then ?
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • ip2000
    • By ip2000 6th Oct 17, 10:51 PM
    • 21 Posts
    • 5 Thanks
    ip2000
    No all the girls d.o.b's were entered.
    • jonesMUFCforever
    • By jonesMUFCforever 6th Oct 17, 10:55 PM
    • 24,098 Posts
    • 11,376 Thanks
    jonesMUFCforever
    IMO opinion then the whole contract is void as under 18's cannot legally enter into a contract other than for 'necessary' goods for which a holiday is not!
    Now if its a glitch in the website they should be able to cancel the whole thing. If they did something to circumnavigate the DOB then they will need to pay to cancel.
    Have a word with trading standards.
    What goes around - comes around
    give lots and you will always receive lots
    • leylandsunaddict
    • By leylandsunaddict 6th Oct 17, 10:56 PM
    • 1,446 Posts
    • 977 Thanks
    leylandsunaddict
    No all the girls d.o.b's were entered.
    Originally posted by ip2000
    If the lead passenger isn't 18 the website won't let you proceed with the booking.
    Last edited by leylandsunaddict; 06-10-2017 at 10:58 PM.
    • ip2000
    • By ip2000 6th Oct 17, 10:57 PM
    • 21 Posts
    • 5 Thanks
    ip2000
    Is that now though? Or 18 at the time of travel?
    • leylandsunaddict
    • By leylandsunaddict 6th Oct 17, 11:00 PM
    • 1,446 Posts
    • 977 Thanks
    leylandsunaddict
    Is that now though? Or 18 at the time of travel?
    Originally posted by ip2000
    Now, because the age is worked out from your date of birth.
    • ip2000
    • By ip2000 6th Oct 17, 11:05 PM
    • 21 Posts
    • 5 Thanks
    ip2000
    Thanks for all your help. I'm going to ring first thing and go with the fact they are not 18.
    • leylandsunaddict
    • By leylandsunaddict 6th Oct 17, 11:12 PM
    • 1,446 Posts
    • 977 Thanks
    leylandsunaddict
    Thanks for all your help. I'm going to ring first thing and go with the fact they are not 18.
    Originally posted by ip2000
    They shouldn't even talk to you about the booking. Data protection dictates they can only discuss it with the lead passenger. If that person is 17 then they've lied when entering into a contract because the website will not accept a booking from anyone under 18. The girl that booked it needs to ring them and sort it out.
    • ip2000
    • By ip2000 6th Oct 17, 11:52 PM
    • 21 Posts
    • 5 Thanks
    ip2000
    Out of curiosity, I've just tried to book the holiday using my daughter's d.o b and it goes right through to payment page.
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