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  • FIRST POST
    • tracey3596
    • By tracey3596 6th Oct 17, 6:25 PM
    • 325Posts
    • 690Thanks
    tracey3596
    TSB online problem with Firefox
    • #1
    • 6th Oct 17, 6:25 PM
    TSB online problem with Firefox 6th Oct 17 at 6:25 PM
    TSB seem to be having problems with their website in Firefox, leading to a blank (white) screen which means you can't logon to their internet banking.
    It seems to work just fine in Chrome and Edge but for me, not in Firefox.
    The solution if you must use Firefox is to click the shield icon to the left on the URL address bar, then click 'disable protection for this session.
    TSB say they are "working on it".
    HTH
    "All I ask is the chance to prove that money can't make me happy." - Spike Milligan
Page 1
    • Uxb
    • By Uxb 6th Oct 17, 6:44 PM
    • 981 Posts
    • 1,048 Thanks
    Uxb
    • #2
    • 6th Oct 17, 6:44 PM
    • #2
    • 6th Oct 17, 6:44 PM
    the other way is to locate the direct link to the login screen by say using IE, then copy that webpage URL into your favorites in firefox.
    this bypasses the 'faulty' TSB homepage
    It does not work in pale moon either and this is how I access it.
    • TrustyOven
    • By TrustyOven 6th Oct 17, 7:59 PM
    • 675 Posts
    • 718 Thanks
    TrustyOven
    • #3
    • 6th Oct 17, 7:59 PM
    • #3
    • 6th Oct 17, 7:59 PM
    Eh... works fine for me.
    Firefox 56 / Linux
    Goals
    Save £12k in 2017 #016 (£4212.06 / £10k) (42.12%)
    Save £12k in 2016 #041 (£4558.28 / £6k) (75.97%)
    Save £12k in 2014 #192 (£4115.62 / £5k) (82.3%)
    • Robisere
    • By Robisere 6th Oct 17, 9:34 PM
    • 1,919 Posts
    • 2,681 Thanks
    Robisere
    • #4
    • 6th Oct 17, 9:34 PM
    • #4
    • 6th Oct 17, 9:34 PM
    Then the problem must be FFox 56 in Windows: I have FF56 in Win7 and have the white screen. Don't need to access it atm, hope I can tomorrow.

    EDIT: I can access TSB account outside of Private Browsing. But I cannot access it using Private Browsing. Obviously I do not wish to do this. As I have only upgraded to FF56 today, and not accessed my account since yesterday, problem seems obvious: it's Private Browsing that is the obstacle.

    I believe that TSB are in the process of leaving the Lloyds systems and moving to Sabadell. In addition, Sabadell are moving from Barcelona to another area of Spain, outside Catalonia, due to the Catalonia Independence problems.

    http://news.sky.com/story/catalan-bank-switches-registered-office-out-of-region-amid-turnoil-11068987

    I have asked a question in Firefox Help regarding the Private Browsing problem.
    Last edited by Robisere; 06-10-2017 at 10:29 PM.
    There may be more than one way to skin a cat.
    But the result is always inedible.

    • Robisere
    • By Robisere 6th Oct 17, 10:31 PM
    • 1,919 Posts
    • 2,681 Thanks
    Robisere
    • #5
    • 6th Oct 17, 10:31 PM
    • #5
    • 6th Oct 17, 10:31 PM
    Just noticed that Sky News thinks there is "turnoil" in Catalonia!
    There may be more than one way to skin a cat.
    But the result is always inedible.

    • NotRichAtAll
    • By NotRichAtAll 7th Oct 17, 10:37 AM
    • 685 Posts
    • 504 Thanks
    NotRichAtAll
    • #6
    • 7th Oct 17, 10:37 AM
    • #6
    • 7th Oct 17, 10:37 AM
    i had the same issue using chrome yesterday the login button is still there you just cannot see it, move your mouse round top right of page till you find it
    • TrustyOven
    • By TrustyOven 7th Oct 17, 11:11 AM
    • 675 Posts
    • 718 Thanks
    TrustyOven
    • #7
    • 7th Oct 17, 11:11 AM
    • #7
    • 7th Oct 17, 11:11 AM
    TSB seem to be having problems with their website in Firefox, leading to a blank (white) screen which means you can't logon to their internet banking.
    It seems to work just fine in Chrome and Edge but for me, not in Firefox.
    The solution if you must use Firefox is to click the shield icon to the left on the URL address bar, then click 'disable protection for this session.
    TSB say they are "working on it".
    HTH
    Originally posted by tracey3596
    Are you running some special add-ons for Firefox?
    I don't see that shield on mine.

    I see the SSL padlock icon, and there's no option to "disable protection". And you most certainly don't want to disable SSL.

    Are you able to create a new Firefox profile and try with the new profile? This will not have any add-ons. Not sure how you get to the profile manager on Windows, but on Linux you can type:

    Code:
    firefox -ProfileManager
    in a terminal after you have closed Firefox.
    Goals
    Save £12k in 2017 #016 (£4212.06 / £10k) (42.12%)
    Save £12k in 2016 #041 (£4558.28 / £6k) (75.97%)
    Save £12k in 2014 #192 (£4115.62 / £5k) (82.3%)
    • TrustyOven
    • By TrustyOven 7th Oct 17, 11:17 AM
    • 675 Posts
    • 718 Thanks
    TrustyOven
    • #8
    • 7th Oct 17, 11:17 AM
    • #8
    • 7th Oct 17, 11:17 AM
    Then the problem must be FFox 56 in Windows: I have FF56 in Win7 and have the white screen. Don't need to access it atm, hope I can tomorrow.

    EDIT: I can access TSB account outside of Private Browsing. But I cannot access it using Private Browsing. Obviously I do not wish to do this. As I have only upgraded to FF56 today, and not accessed my account since yesterday, problem seems obvious: it's Private Browsing that is the obstacle.
    Originally posted by Robisere
    I've just tried out Private Browsing (never used that before) and was able to see the login page fine, and login and see my account all perfectly.

    In Private Browsing, I can now see an extra thing when clicking on the SSL padlock: "Tracking Protection", but it also says "No tracking elements detected on this page".

    So I'm not too sure it's the Private Browsing either.
    Goals
    Save £12k in 2017 #016 (£4212.06 / £10k) (42.12%)
    Save £12k in 2016 #041 (£4558.28 / £6k) (75.97%)
    Save £12k in 2014 #192 (£4115.62 / £5k) (82.3%)
    • Robisere
    • By Robisere 7th Oct 17, 11:41 AM
    • 1,919 Posts
    • 2,681 Thanks
    Robisere
    • #9
    • 7th Oct 17, 11:41 AM
    • #9
    • 7th Oct 17, 11:41 AM
    i had the same issue using chrome yesterday the login button is still there you just cannot see it, move your mouse round top right of page till you find it
    Originally posted by NotRichAtAll
    Worked for me, thank you!
    There may be more than one way to skin a cat.
    But the result is always inedible.

    • Heng Leng
    • By Heng Leng 7th Oct 17, 9:56 PM
    • 4,279 Posts
    • 1,319 Thanks
    Heng Leng
    Then the problem must be FFox 56 in Windows: I have FF56 in Win7 and have the white screen. Don't need to access it atm, hope I can tomorrow.

    EDIT: I can access TSB account outside of Private Browsing. But I cannot access it using Private Browsing. Obviously I do not wish to do this. As I have only upgraded to FF56 today, and not accessed my account since yesterday, problem seems obvious: it's Private Browsing that is the obstacle.

    I believe that TSB are in the process of leaving the Lloyds systems and moving to Sabadell. In addition, Sabadell are moving from Barcelona to another area of Spain, outside Catalonia, due to the Catalonia Independence problems.

    http://news.sky.com/story/catalan-bank-switches-registered-office-out-of-region-amid-turnoil-11068987

    I have asked a question in Firefox Help regarding the Private Browsing problem.
    Originally posted by Robisere
    I would get out of TSB sharpish then!
    It's registered office will probably have Scottish 'Independence problems'
    • Mr Point
    • By Mr Point 7th Oct 17, 10:46 PM
    • 2 Posts
    • 0 Thanks
    Mr Point
    This!
    Brilliant, thanks everso m8!
    When the complexity of the world stops you seeing the easy answers...
    • Mr Point
    • By Mr Point 7th Oct 17, 10:48 PM
    • 2 Posts
    • 0 Thanks
    Mr Point
    THIS!! pt 2
    i had the same issue using chrome yesterday the login button is still there you just cannot see it, move your mouse round top right of page till you find it
    Originally posted by NotRichAtAll
    Sorry - forgot to include NotRich's quote!
    • ehlo
    • By ehlo 8th Oct 17, 12:55 PM
    • 372 Posts
    • 225 Thanks
    ehlo
    Does this solve it for you?

    http://forums.moneysavingexpert.com/showthread.php?t=5718572
    • swill232
    • By swill232 8th Oct 17, 5:32 PM
    • 2 Posts
    • 1 Thanks
    swill232
    I try not to use firefox anymore as it is always crashing, I use 3 browsers at work and firefox is one of them but 2/3 per day I have to reopen it, drives me made!!
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