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  • FIRST POST
    • nesskins
    • By nesskins 6th Oct 17, 12:18 PM
    • 3Posts
    • 0Thanks
    nesskins
    myHermes-Parcel Not Delivered to Correct Person. What Are My Rights?
    • #1
    • 6th Oct 17, 12:18 PM
    myHermes-Parcel Not Delivered to Correct Person. What Are My Rights? 6th Oct 17 at 12:18 PM
    I recently used myHermes for the first time to deliver a Pandora bracelet I sold privately. I paid to insure the bracelet at it's value of £185. The recipient did not receive the parcel but it was signed for by someone within their block of apartments. After contacting myHermes several times they are now sending a lost parcel claim form to me. If they refund the cost of the bracelet I will have to give that back to the customer leaving me £185 out of pocket.

    Do I have any rights here? Am I able to pursue criminal proceedings due to the fact myHermes have been negligent in delivering the parcel to the wrong person/address & that it's been stolen? They're not even looking into it despite many emails & live chats. I asked them to investigate with the driver but told it won't be looked into any further. I am absolutely livid
Page 1
    • ciderboy2009
    • By ciderboy2009 6th Oct 17, 12:54 PM
    • 308 Posts
    • 272 Thanks
    ciderboy2009
    • #2
    • 6th Oct 17, 12:54 PM
    • #2
    • 6th Oct 17, 12:54 PM
    Why will you be £185 out of pocket? Surely you had the £185 from the buyer before you sent the bracelet?
    • Jsnb88
    • By Jsnb88 6th Oct 17, 12:55 PM
    • 37 Posts
    • 27 Thanks
    Jsnb88
    • #3
    • 6th Oct 17, 12:55 PM
    • #3
    • 6th Oct 17, 12:55 PM
    How will you be £185 out of pocket? If the customer payed you you still have the £185 and you would refund then the money from myHermes, if they haven’t paid you you get to keep the £185
    • nesskins
    • By nesskins 6th Oct 17, 7:35 PM
    • 3 Posts
    • 0 Thanks
    nesskins
    • #4
    • 6th Oct 17, 7:35 PM
    • #4
    • 6th Oct 17, 7:35 PM
    I have to refund the customer £185 for the purchase of the item not received. I paid £185 for the bracelet thus leaving me £185 out of pocket. The item was insured for it's value which is £185.
    • bris
    • By bris 6th Oct 17, 7:53 PM
    • 7,103 Posts
    • 6,121 Thanks
    bris
    • #5
    • 6th Oct 17, 7:53 PM
    • #5
    • 6th Oct 17, 7:53 PM
    I have to refund the customer £185 for the purchase of the item not received. I paid £185 for the bracelet thus leaving me £185 out of pocket. The item was insured for it's value which is £185.
    Originally posted by nesskins
    Seriously, haven't you worked out the fact you would have two lots of £185? think about it.
    • sheramber
    • By sheramber 6th Oct 17, 8:11 PM
    • 3,998 Posts
    • 2,969 Thanks
    sheramber
    • #6
    • 6th Oct 17, 8:11 PM
    • #6
    • 6th Oct 17, 8:11 PM
    If they refund the cost of the bracelet I will have to give that back to the customer leaving me £185 out of pocket.

    Why? You have already refunded her her money so why would you give her any more?
    • marliepanda
    • By marliepanda 6th Oct 17, 9:22 PM
    • 4,891 Posts
    • 9,861 Thanks
    marliepanda
    • #7
    • 6th Oct 17, 9:22 PM
    • #7
    • 6th Oct 17, 9:22 PM
    If they refund the cost of the bracelet I will have to give that back to the customer leaving me £185 out of pocket.

    Why? You have already refunded her her money so why would you give her any more?
    Originally posted by sheramber
    This...

    Im not sure why this is so complicated.
    Survey Earnings 2017 - £163
    • nesskins
    • By nesskins 9th Oct 17, 7:39 AM
    • 3 Posts
    • 0 Thanks
    nesskins
    • #8
    • 9th Oct 17, 7:39 AM
    • #8
    • 9th Oct 17, 7:39 AM
    I bought the bracelet for £185.
    I sold the bracelet for £185 which is now missing.
    I have to give the customer the £185 I will (hopefully) get back from Hermes.
    I therefore will be left with no bracelet which has just cost me £185
    • pmduk
    • By pmduk 9th Oct 17, 7:48 AM
    • 7,718 Posts
    • 5,581 Thanks
    pmduk
    • #9
    • 9th Oct 17, 7:48 AM
    • #9
    • 9th Oct 17, 7:48 AM
    NO, you will have received £185 twice, one from the customer once from Hermes. You will have given one of those monies back to the customer, leaving you with the other, which was the intended position all along. ie you are up £185 and the customer has no bracelet but is not out of pocket
    • Zandoni
    • By Zandoni 9th Oct 17, 7:50 AM
    • 2,674 Posts
    • 1,436 Thanks
    Zandoni
    I bought the bracelet for £185.
    I sold the bracelet for £185 which is now missing.
    I have to give the customer the £185 I will (hopefully) get back from Hermes.
    I therefore will be left with no bracelet which has just cost me £185
    Originally posted by nesskins
    You'll get £185 from the customer and £185 from Hermes, you give your customer £185 and keep the other £185.
    • Jsnb88
    • By Jsnb88 9th Oct 17, 10:19 AM
    • 37 Posts
    • 27 Thanks
    Jsnb88
    Let’s pretend you have a separate account just for this transaction.
    You have received £185 off the customer for the item so you have been paid.
    You will receive another £185 off myHermes meaning the total so far is £370 in your account
    You then need to refund the the customer there £185, leaving you £185 in your account too spend as you wish
    • societys child
    • By societys child 9th Oct 17, 10:32 AM
    • 4,895 Posts
    • 5,340 Thanks
    societys child
    Have you got any family or friends that could explain it to you in very simple terms?

    • Hermione Granger
    • By Hermione Granger 9th Oct 17, 11:36 AM
    • 793 Posts
    • 1,229 Thanks
    Hermione Granger
    You have received £185 off the customer for the item so you have been paid.
    You will receive another £185 off myHermes meaning the total so far is £370 in your account
    You then need to refund the the customer there £185, leaving you £185 in your account too spend as you wish
    Originally posted by Jsnb88
    After they have purchased a basic calculator, they will only have about £180 left.
    • Caz3121
    • By Caz3121 9th Oct 17, 12:06 PM
    • 10,864 Posts
    • 7,093 Thanks
    Caz3121
    I have to refund the customer £185 for the purchase of the item not received. I paid £185 for the bracelet thus leaving me £185 out of pocket. The item was insured for it's value which is £185.
    Originally posted by nesskins
    so the customer gets back the £185 that they paid to you for the bracelet
    You get to keep the money from Hermes
    only Hermes (insurance) is out of pocket. The customer gets their £185 back from you and you get £185 from Hermes
    why do you think you will be out of pocket?
    • pinkshoes
    • By pinkshoes 9th Oct 17, 12:09 PM
    • 15,389 Posts
    • 21,010 Thanks
    pinkshoes
    I bought the bracelet for £185.
    I sold the bracelet for £185 which is now missing.
    I have to give the customer the £185 I will (hopefully) get back from Hermes.
    I therefore will be left with no bracelet which has just cost me £185
    Originally posted by nesskins
    You bought bracelet = - £185
    You sold bracelet = + £185
    You refund buyer = - £185
    Hermes refunds you = +£185

    -£185 + £185 - £185 + £185 = £0

    *edited by forum team*
    Last edited by MSE ForumTeam1; 09-10-2017 at 9:00 PM.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • Moneyineptitude
    • By Moneyineptitude 9th Oct 17, 12:14 PM
    • 18,906 Posts
    • 10,122 Thanks
    Moneyineptitude
    I bought the bracelet for £185.
    Originally posted by nesskins
    So you were down £185, but up one bracelet
    I sold the bracelet for £185 which is now missing.
    Originally posted by nesskins
    So you are up £185 and the customer has no bracelet.
    I have to give the customer the £185 I will (hopefully) get back from Hermes.
    Originally posted by nesskins
    So that will leave you with the original £185 which the customer originally paid you.
    I therefore will be left with no bracelet which has just cost me £185
    Originally posted by nesskins
    No, you will be left with the £185 the customer paid you. The customer will have no bracelet, but will be refunded with £185 from Hermes.
    Am I able to pursue criminal proceedings due to the fact myHermes have been negligent in delivering the parcel to the wrong person/address & that it's been stolen?
    Originally posted by nesskins
    Well, the police could certainly instigate "criminal proceedings" against the person who stole the bracelet-but you'd have to know that person's identity.
    If MyHermes refund your £185, that really is the end of the matter.
    • unforeseen
    • By unforeseen 9th Oct 17, 12:19 PM
    • 1,987 Posts
    • 2,504 Thanks
    unforeseen

    -£185 + £185 - £185 + £185 = £0

    If you cannot manage simple calculations may I suggest a maths Course
    Originally posted by pinkshoes
    Totally agree.

    185+185-185+185 actually equals 370.

    Think BODMAS. After dealing with brackets, powers, multiply and divide then the rest has equal weighting and is dealt with from left to right.
    • 85 East
    • By 85 East 9th Oct 17, 12:36 PM
    • 28 Posts
    • 44 Thanks
    85 East
    Totally agree.

    185+185-185+185 actually equals 370.

    Think BODMAS. After dealing with brackets, powers, multiply and divide then the rest has equal weighting and is dealt with from left to right.
    Originally posted by unforeseen
    Pink shoes is actually correct-
    You missed the - symbol before the first 185
    -185+185-185+185 equals 0

    However, I think we can all agree that the OP is not actually out of pocket if the insurance pays
    • unforeseen
    • By unforeseen 9th Oct 17, 6:41 PM
    • 1,987 Posts
    • 2,504 Thanks
    unforeseen
    Pink shoes is actually correct-
    You missed the - symbol before the first 185
    -185+185-185+185 equals 0

    However, I think we can all agree that the OP is not actually out of pocket if the insurance pays
    Originally posted by 85 East
    Woops, my bad
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