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  • FIRST POST
    • ayesha87
    • By ayesha87 5th Oct 17, 7:26 PM
    • 8Posts
    • 0Thanks
    ayesha87
    Yodel lost my parcel that was meant to be returned to argos
    • #1
    • 5th Oct 17, 7:26 PM
    Yodel lost my parcel that was meant to be returned to argos 5th Oct 17 at 7:26 PM












    Hi hope everyone is well. I wrote this letter it started off as a letter to argos but decided to post here first.
    hopefully someone can get a gist of whats happened. I've searched and realised I'm not the only one that's had problems with yodel, just probably only one who has not got a receipt
    _____________________________________

    On the21st July I ordered a product called Tile, key finder from the argos app. 1 boxcosts £64.99; I used an argos card.
    I used theArgos app to order, I ordered one 1 box. I paid using my Argos card, and itwas confirmed on the next screen. I waited for E-Mail confirmation that myorder had been sent through but I never received it.
    I waited till the next day, had not receivedit and decided to call Argos myself. Once I got through to an agent; I was toldthat this order was actually made for 6boxes, not the 1 box I ordered. I was extremely shocked and asked how this couldhappen, the agent said was it was an Argos app glitch, something they had been experiencinga lot that day. The agent also told me that the order did not go through; Itold her that once I paid with my Argos store card, the next screen confirmedmy 1 box order. They said it was a glitch and to expect my money to reappear onmy card within a few days. A fewdays later, a package from Argos of the tile key finders was delivered at myhome. I did not accept the package, a family member of mine did. I never toldthem to, as I was not expecting any packages what so ever -from anycompany to be delivered.
    I called Argosand had they arranged a courier to pick my parcel. Argos arranged this not me, therefore the responsibility lies with Argos,not me. Unfortunately due to my health, I did not go down to open thedoor. My sister opened it and gave yodel delivery man my package; she saidclearly that he went back in to his YODEL VAN. He did not give any receipt at all.
    I called many times over and over again, all to hear that the refundwould be put back on my card. No refund was given. After another couple of weeks I called back,I was told by a different agent that my package had never been returned to Argos. The agent called yodel the deliverycompany, and then called me back after. I was told that Yodel is denying evertaking a package from me. I called Yodel myself asking for an explanation, theydenied anyone coming to my house and stated that they had no records of my order! Called again and was told somethingdifferent. They said this time, a delivery person did come but nobody answeredthe door! That is 100% untrue. I received many texts from yodel under the name ‘exertis’.When they sent a message saying they would come to pick up the parcel, theywould never actually come on that day. When I called Yodel, they said they donot know who exertis is! This further more proves my point; Argos should bedealing with this not me. I did not arrange the courier and there are majorproblems with this - which Argos needs to look into. I kept calling Argos backto no avail. I asked to speak to a manager each time was told I would get acall back.
    I finally got through to the resolution department;an agent from there told me should 'sort it out for me'. After being hours on the phone, she told meshe would call back. I explained to herthat I had been told this by many other agents. She promised she would help.The next day I got a missed call, no number was left on my voicemail. I called Argosback immediately and they accessed my account. I gave them the reference number the agent from the so called resolutionsdepartment left, explained there was no number that was left. They told me the agent did not leave any notes besidethe reference number and a number. They gave me that number to ring. THISNUMBER WAS FOR UK MAIL. This is not the delivery company that picked my parcelto be returned.
    I kept calling Argos back asking to speakto a manager. After weeks of asking for this, I finally got through to someone.The person I got through to is a team leader. He informed me he would look into the situation. He was extremely sympathetic, most of the agents were butthis particular team leader really seemed to understand the severity of mysituation. A couple days later I got acall from the team leader; he informed me, he spoke to finance department. Theyare refusing to give me arefund as there’s no proof of yodel coming to collect a parcel worth £394.00. I was extremely disappointed by this. Theteam leader said to get proof and that l would need to get CCTV footage. Hesaid I would need to ask my neighbours & my local council for CCTV footage!None of my neighbours have CCTV footage. It costs to request CCTV footage fromthe council. What exactly does Argos expect from using such a horrible deliveryservice voted the worst courier company! My family are actually putting CCTV cameras in place very soon. I hopeto never encounter a situation like this. For this amount of money, I should havebeen more careful. But I honestly didnot expect NOT to be given a receipt. I don’t blame my sister, but at that timei was actually unable to go downstairs to open the door.
    A receiptshould have been asked for and given. i agree that this part is crucial as Inow have no proof and that’s why CCTV is being requested. But I’ve been an Argoscustomer for years. I have returnedlaptops and all other sorts. I never hadto return something because of an Argos app glitch that sent me an order thatwas not even confirmed and sent 6 instead- of 1. The whole receipt issue can beexplained, as I've returned many things to Argos via deliver and 9/10 neverneeded or requested a receipt from the delivery person. Up till now, never hadissue with this sort of thing. Except this time, it’s Yodel. It is extremely deceitful to say they did not pick up a parcel; I never even wanted to purchase.They did pick the parcel as i or no other person would have a need for 6 keyfinders that only works if you’re in close proximity to your item. It’s acheaper version of an actual key finder and it is easily found of one does asimple Google search there are hundreds of better alternatives. I onlypurchased this item because i needed a key finder quite quickly, worse thing isI only needed one. But the argos app was showing they only had 1 item left oneminute, then the next none were available. So I then had to purchase a BOX OF 4KEY FINDERS, which do not work very well. That’s £64.99 per box, of I didn’t evenwant. It was a glitch on an Argos app,not only that but my contract is with Argos, NOT yodel. I cannot pay for these 'lost' items- I neverpurchased. It was delivered to my house when I was told the order was cancelled. Why I am being asked to chase up CCTV footagewhich is next to impossible? As if I have not spent enough time and money onchasing Argos for a refund that is rightfully mine. I've contacted citizen’s advicewho has informed me I need to make a small court claims. This will cost moretime and money. I think what has happened is extremely wrong. I cannot request CCTV footage as its costsand neighbours don’t have it. Argosneeds to refund me my money as soon as possible. Not only that I would like toask for compensation for all the hassle and stress I’ve been put through for somethingI was not even arriving to my house.
    Does anyone know what I can do other thanwhat citizens advice has proposed, which is a huge thing. I can’t go to a smallclaims court right now because of my health the stress would be too much. Butmaybe in 3 months by then – will it be too long?
    Last edited by ayesha87; 05-10-2017 at 7:31 PM. Reason: reciept
Page 1
    • Lorian
    • By Lorian 5th Oct 17, 7:39 PM
    • 4,084 Posts
    • 2,221 Thanks
    Lorian
    • #2
    • 5th Oct 17, 7:39 PM
    • #2
    • 5th Oct 17, 7:39 PM
    Ask exertis where the parcel is

    Contact form at the bottom of this page

    https://www.exertis.co.uk/locations-uk.php

    They are fulfilment partners for Argos so it's quite possible they picked up the parcel.
    • theonlywayisup
    • By theonlywayisup 5th Oct 17, 7:43 PM
    • 11,054 Posts
    • 7,406 Thanks
    theonlywayisup
    • #3
    • 5th Oct 17, 7:43 PM
    • #3
    • 5th Oct 17, 7:43 PM
    Sorry that's too much and too concentrated.

    Can you post a few factual bullet points or summarise what the issue is?
    • Lorian
    • By Lorian 5th Oct 17, 7:49 PM
    • 4,084 Posts
    • 2,221 Thanks
    Lorian
    • #4
    • 5th Oct 17, 7:49 PM
    • #4
    • 5th Oct 17, 7:49 PM
    items ordered by mistake.
    items delivered and accepted by family member
    Return to argos got picked up eventually, but from family member
    Some doubt over which carrier picked it up
    Text messages indicate exteris picked it up, but family member thinks it was Yodel.
    Return not received by Argos
    Argos wont refund.

    Something like that anyway :-)
    • theonlywayisup
    • By theonlywayisup 5th Oct 17, 7:55 PM
    • 11,054 Posts
    • 7,406 Thanks
    theonlywayisup
    • #5
    • 5th Oct 17, 7:55 PM
    • #5
    • 5th Oct 17, 7:55 PM
    Who chose the return method? Was it you or Argos?
    • Lorian
    • By Lorian 5th Oct 17, 8:00 PM
    • 4,084 Posts
    • 2,221 Thanks
    Lorian
    • #6
    • 5th Oct 17, 8:00 PM
    • #6
    • 5th Oct 17, 8:00 PM
    Who chose the return method? Was it you or Argos?
    Originally posted by theonlywayisup
    Argos - its in the fine print.
    • bris
    • By bris 5th Oct 17, 8:36 PM
    • 6,926 Posts
    • 5,949 Thanks
    bris
    • #7
    • 5th Oct 17, 8:36 PM
    • #7
    • 5th Oct 17, 8:36 PM
    Argos - its in the fine print.
    Originally posted by Lorian

    This OP is in the fine print and you know nobody ever reads the fine print.
    • ayesha87
    • By ayesha87 7th Oct 17, 2:36 PM
    • 8 Posts
    • 0 Thanks
    ayesha87
    • #8
    • 7th Oct 17, 2:36 PM
    • #8
    • 7th Oct 17, 2:36 PM
    Lol thanks i known the post is long. Sorry.
    Argos arranged the delivery I don't know what to do anymore.....
    • ayesha87
    • By ayesha87 7th Oct 17, 3:01 PM
    • 8 Posts
    • 0 Thanks
    ayesha87
    • #9
    • 7th Oct 17, 3:01 PM
    • #9
    • 7th Oct 17, 3:01 PM
    Speaking to Argos right now the team leader I spoke to earlier gave me a number to call...I just called it's right back to the delivery department the nerve of these people...I get it I don't have a record that's my fault but like I said I've returned stuff before without recipient and got refunded back!
    This agent I'm speaking to just now is just reading my notes and repeating what the finance department is saying...They're refusing to give me a refund . The agent told me to write it in a letter lol I've already done this and now will send it off. I regret not getting proof of return but more so relying on Argos not once but twice to help me? I should of done a complaint ages ago. I'll do that now but does anyone have any advice in the mean time? And please no sarcasm I already know the stupidity of relying on a business to help me -that was stupid. I should of got the reciept .... I just thought because it's Argos fault they sent me 6 boxes instead of the 1 I ordered they would rectify their mistake lol. I then made a mistake on top of it so they think they can just make me pay over £300.... it's now been nearly 80 days!!
    I would never recommend yodel to anyone...ever. any nice advice lol?
    Last edited by ayesha87; 07-10-2017 at 3:03 PM.
    • glentoran99
    • By glentoran99 7th Oct 17, 3:08 PM
    • 4,679 Posts
    • 3,708 Thanks
    glentoran99
    presumably you printed a returns label to send this back? Do you have this somewhere still in an email perhaps
    • sheramber
    • By sheramber 7th Oct 17, 3:22 PM
    • 3,737 Posts
    • 2,755 Thanks
    sheramber
    Speaking to Argos right now the team leader I spoke to earlier gave me a number to call...I just called it's right back to the delivery department the nerve of these people...I get it I don't have a record that's my fault but like I said I've returned stuff before without recipient and got refunded back!
    This agent I'm speaking to just now is just reading my notes and repeating what the finance department is saying...They're refusing to give me a refund . The agent told me to write it in a letter lol I've already done this and now will send it off. I regret not getting proof of return but more so relying on Argos not once but twice to help me? I should of done a complaint ages ago. I'll do that now but does anyone have any advice in the mean time? And please no sarcasm I already know the stupidity of relying on a business to help me -that was stupid. I should of got the reciept .... I just thought because it's Argos fault they sent me 6 boxes instead of the 1 I ordered they would rectify their mistake lol. I then made a mistake on top of it so they think they can just make me pay over £300.... it's now been nearly 80 days!!
    I would never recommend yodel to anyone...ever. any nice advice lol?
    Originally posted by ayesha87
    Keep your letter brief and to the point as in Lorian's post.
    • brianposter
    • By brianposter 8th Oct 17, 6:53 PM
    • 148 Posts
    • 33 Thanks
    brianposter
    Argos do seem to be falling apart. Some months ago I ordered a bed and a mattress from them. The mattress arrived as expected but I have never been able to discover what happened to the order for the bed. From my point of view, it appeared simply that I had to deal with half-a-dozen separate incompetents, each of whom said I would be contacted with information.
    In such circumstances the CAB are probably correct that the small claims procedure will be quicker and easier.
    Dont worry if you have no evidence - a court may well believe you without any evidence.
    • GrumpyDil
    • By GrumpyDil 9th Oct 17, 8:56 AM
    • 88 Posts
    • 52 Thanks
    GrumpyDil
    On what basis do you think a court would find in favour on a litigant with no evidence. Yes civil actions are based on balance of probability but I've never come across cases settled with no evidence.

    Can you provide me with a couple of examples please as I need to sue someone in small claims and although I know I'm in the right the level of evidence I have isn't great.
    • ayesha87
    • By ayesha87 9th Oct 17, 2:03 PM
    • 8 Posts
    • 0 Thanks
    ayesha87
    No unfortunetely there is no reciept, I didnt get any confirmation of the order...so dont understand how the package was sent. finally managed to send the letter off via email today.

    I have no proof of order confirmation or reciept nothing- but the texts I got from the delievery company saying they would collect text confirmation.
    Last edited by ayesha87; 09-10-2017 at 3:26 PM.
    • ayesha87
    • By ayesha87 9th Oct 17, 4:34 PM
    • 8 Posts
    • 0 Thanks
    ayesha87
    does anyone know what to do if you do not have proof of return>?
    • brianposter
    • By brianposter 10th Oct 17, 9:49 AM
    • 148 Posts
    • 33 Thanks
    brianposter
    does anyone know what to do if you do not have proof of return>?
    Originally posted by ayesha87
    Stop worrying. In reality you appear to have lots of evidence.

    Presumably, if you go to the local library you can find and print your order from the Argos website.

    Somebody here can probably tell you how to print the texts from your phone.

    And you have your phone bill - if the other side dont like your explanation for the calls they will have to provide an alternative explanation.
    • brianposter
    • By brianposter 10th Oct 17, 9:54 AM
    • 148 Posts
    • 33 Thanks
    brianposter
    On what basis do you think a court would find in favour on a litigant with no evidence. Yes civil actions are based on balance of probability but I've never come across cases settled with no evidence.

    Can you provide me with a couple of examples please as I need to sue someone in small claims and although I know I'm in the right the level of evidence I have isn't great.
    Originally posted by GrumpyDil
    You could start with most of those cases where the defendant provides no response. Utilities and local councils apparently manage to win cases as a matter of course.
    • ayesha87
    • By ayesha87 13th Oct 17, 1:52 PM
    • 8 Posts
    • 0 Thanks
    ayesha87
    Hi I emailed and have been refused twice now any help from argos.... they've told me to seek outside independent advice!!! That's when I asked if they were apart of nay adr schemes...I have no receipt no proof! There is something dodgy going on..I looked back at my texts thanks tot he poster who reminded me.
    The name of the text is EXERTIS UK MAIL....So why did Yodel come to pick up package, not only that they specifically said its for argos. very confusing.


    ****if ANYONE WANTS A SUMMARY PLEASE LET ME KNOW ILL POST IT AS I MIGHT GO TO THE OMBUDSMAN SERVICE***. But this is a last resort as without receipt what proof is there other calls and texts. As I never received an order confirmation as it was done by an argos glitch in the system that sent me 6 boxes instead if 1...maybe the **same glitch** that sent yodel instead of Exertis UK mail!
    Last edited by ayesha87; 13-10-2017 at 2:00 PM.
    • ayesha87
    • By ayesha87 13th Oct 17, 2:42 PM
    • 8 Posts
    • 0 Thanks
    ayesha87
    Im starting to think argos made a mistake and sent the wrong courier service...
    • brianposter
    • By brianposter 13th Oct 17, 8:42 PM
    • 148 Posts
    • 33 Thanks
    brianposter
    There is nothing unusual about one delivery firm using another courier.
    You could try to get a tracking number from Exertis which they must have set up when they sent you the text.
    You should then be able to find what they think happened to your parcel (and that is not infrequently different to what you get told on the telephone ).
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