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    • cresswells
    • By cresswells 5th Oct 17, 2:59 PM
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    cresswells
    Problem with changing Gas Supplier
    • #1
    • 5th Oct 17, 2:59 PM
    Problem with changing Gas Supplier 5th Oct 17 at 2:59 PM
    I have just switched suppliers from one gas supplier to another. A word of warning. When you supply the opening gas meter reading to your new supplier they pas it on to an intermediary organisation who is tasked in a 15 working day period to pass it on to the old supplier to allow them to finalise your bill with them. The issue is that despite providing an actual reading of the meter by me on the day of the switch and that being accurately passed on the intermediate body by the new supplier the reading passed to the old supplier had been vastly inflated by the intermediate organisation such that the final bill was increased by nearly £100. Equally there was no issue of estimated readings getting in the way as for the whole of the previous year all meter readings were actual.This has also happened to another friend where I was assisting them with the switch. Worth making a check that the readings have not been changed seriously. If they have raise a complaint with the new supplier as they are being deprived of revenue that belongs to them. Exactly what I have done.
    In the case of the electricity switch the reading passed was 100% accurate
Page 1
    • Hengus
    • By Hengus 5th Oct 17, 3:14 PM
    • 4,365 Posts
    • 2,565 Thanks
    Hengus
    • #2
    • 5th Oct 17, 3:14 PM
    • #2
    • 5th Oct 17, 3:14 PM
    You will not pay twice for the same energy and, with prices rising, you might make a few £s. This advice is from the Ovo website but it applies to all suppliers:

    What if I think you've used the wrong readings to open or close my account?

    If you think this has happened, just give us a call as soon as possible - and we'll look into it for you.

    What happens during a read dispute?

    Here it is, step by step...

    Starting a read dispute

    We'll ask you for two readings from at least two weeks apart.

    From those two readings, we'll work out how much energy you normally use - and so what the meter readings we're looking into should be. For us to raise a dispute, the difference between the original reading and the new, estimated reading has to be more than:

    - 1200kWhs (39 units for imperial, 109 units for metric) for gas
    - 250kWhs for electricity


    Next, we'll be in touch to let you know whether we can(or can't) raise a dispute...

    Have you asked your new supplier to raise a formal Readings Dispute?
    • badmemory
    • By badmemory 5th Oct 17, 4:16 PM
    • 803 Posts
    • 781 Thanks
    badmemory
    • #3
    • 5th Oct 17, 4:16 PM
    • #3
    • 5th Oct 17, 4:16 PM
    Of course, the main problem will be with your next reading, because your new supplier will not believe that either because it will be too low. You will probably be stuck on estimated readings until at some point you actually get a meter reader out.
    • Hengus
    • By Hengus 5th Oct 17, 4:32 PM
    • 4,365 Posts
    • 2,565 Thanks
    Hengus
    • #4
    • 5th Oct 17, 4:32 PM
    • #4
    • 5th Oct 17, 4:32 PM
    Of course, the main problem will be with your next reading, because your new supplier will not believe that either because it will be too low. You will probably be stuck on estimated readings until at some point you actually get a meter reader out.
    Originally posted by badmemory
    They will; I have been there. I had a switch 2 years ago to Ovo and the industry-verified reading was 105C3Ms out in the old supplier's favour. As no Formal Readings Dispute could be raised, I only paid standing charges for 3 months until my meter reading passed the industry-verified figure. Whilst the meter was in 'catch up' mode, I provided the supplier with monthly readings and they kept adjusting my credit balance. In the OP's case - however - the gaining supplier should raise a Formal Dispute as £100 is clearly a lot of energy. If memory serves, I think that I ended up paying E.oN £35 more than I should have.
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