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    • Heliflyguy
    • By Heliflyguy 5th Oct 17, 1:05 PM
    • 776Posts
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    Heliflyguy
    Vodaphone broadband installation - they may have changed the date.
    • #1
    • 5th Oct 17, 1:05 PM
    Vodaphone broadband installation - they may have changed the date. 5th Oct 17 at 1:05 PM
    So I have almost jumped ship with Virgin and have been receiving emails and text (today) to confirm engineer (Openreach) will be calling tomorrow PM to install new (needed) line and my service will go live that evening.

    Today I get the exact same email except the date is now the 10th.

    So call Voda and go on live chat at the same time after waiting a long time on the phone live chat say yes engineer will call tomorrow but service will not go live till 10th???

    My gut feeling is that I will not see anyone tomorrow.

    In anticipation of the above cancelled visit and that Vodaphone will charge a customer £110 for a missed engineer call I wonder if I will be discussing cancellation of the connection charge £60 ++.

    Do I have any other options aside from cancelling the whole thing should my day off work tomorrow be a waste of holiday?

    Should have known better as had problems with a mobile contract but to be fair all VP customer service agents did their best to sort it out but had to raise an official complaint in the end, unlikely to be staying with them for mobile come November.
Page 1
    • JJ Egan
    • By JJ Egan 5th Oct 17, 1:39 PM
    • 9,735 Posts
    • 3,996 Thanks
    JJ Egan
    • #2
    • 5th Oct 17, 1:39 PM
    • #2
    • 5th Oct 17, 1:39 PM
    Engineer may not actually call at the house only the local cabinet .

    You can try the discussion of any charges with your ISP .Usual reply is variations of no chance especially when its actually OR that may or may not turn up .
    • esuhl
    • By esuhl 5th Oct 17, 2:16 PM
    • 7,582 Posts
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    esuhl
    • #3
    • 5th Oct 17, 2:16 PM
    • #3
    • 5th Oct 17, 2:16 PM
    I had a nightmare trying to switch to Vodafone. They also gave me deactivation and re-activation dates that were almost two weeks apart.

    Despite trying to get them to change the date so I wouldn't be left without a connection for two weeks, they did nothing. I made several calls, some hours long (just to change a date!). I was always promised a call back, but not once did that happen.

    Their customer service is worse than useless. I'd be very wary of committing yourself to any kind of contract with them. Get out while you still can!

    To be fair, I've never had a problem with the mobile network side of things. :-/
    • Heliflyguy
    • By Heliflyguy 5th Oct 17, 2:34 PM
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    Heliflyguy
    • #4
    • 5th Oct 17, 2:34 PM
    • #4
    • 5th Oct 17, 2:34 PM
    I allowed some time between deactivation of Virgin and new connection I think I could go 2 weeks so I will not be without or more important DD will not be without and I have other plans at home that day.

    Its the possibility of having to arrange more time off work that niggles.
    • craigr98
    • By craigr98 6th Oct 17, 5:32 AM
    • 165 Posts
    • 30 Thanks
    craigr98
    • #5
    • 6th Oct 17, 5:32 AM
    • #5
    • 6th Oct 17, 5:32 AM
    I had a nightmare trying to switch to Vodafone. They also gave me deactivation and re-activation dates that were almost two weeks apart.

    Despite trying to get them to change the date so I wouldn't be left without a connection for two weeks, they did nothing. I made several calls, some hours long (just to change a date!). I was always promised a call back, but not once did that happen.

    Their customer service is worse than useless. I'd be very wary of committing yourself to any kind of contract with them. Get out while you still can!

    To be fair, I've never had a problem with the mobile network side of things. :-/
    Originally posted by esuhl
    I have recently upgraded to their Fibre but they have messed up my billing again, I connected on 21st September so within the 30 day notice period, whats the best way to cancel? And would they switch me off straight away, or will I stay connected until I move to another supplier? Also would I have to return their router?
    • JJ Egan
    • By JJ Egan 6th Oct 17, 9:24 AM
    • 9,735 Posts
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    JJ Egan
    • #6
    • 6th Oct 17, 9:24 AM
    • #6
    • 6th Oct 17, 9:24 AM
    >>Also would I have to return their router?

    Yes or pay for it .
    • iniltous
    • By iniltous 6th Oct 17, 9:33 AM
    • 1,347 Posts
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    iniltous
    • #7
    • 6th Oct 17, 9:33 AM
    • #7
    • 6th Oct 17, 9:33 AM
    I have recently upgraded to their Fibre but they have messed up my billing again, I connected on 21st September so within the 30 day notice period, whats the best way to cancel? And would they switch me off straight away, or will I stay connected until I move to another supplier? Also would I have to return their router?
    Originally posted by craigr98
    if your contract started on 21/9/17, then presumably you accepted a minimum term of 12/18/24 months...I doubt you get 30 days of service to decide if you want the service or not, so if you give them 30 days notice to quit, chances are the early termination charges will be considerable..I would check with your Vodafone before you initiate a switch to someone else or just cancel.
    As far as what happens when you do quit, depends on how you deal with it, and who you use next ( using Virgin Media is different) but, call another provider and ask them to migrate your service to them, you should have minimum downtime , call Vodafone and ask for the service to be ceased will almost certainly have a period of no service while the new provider sorts out service to you and costs more as you will get a broadband cease charge from Vodafone on top of any ETC if you quit before the minimum term has expired
    Last edited by iniltous; 06-10-2017 at 9:36 AM.
    • onomatopoeia99
    • By onomatopoeia99 6th Oct 17, 1:33 PM
    • 3,431 Posts
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    onomatopoeia99
    • #8
    • 6th Oct 17, 1:33 PM
    • #8
    • 6th Oct 17, 1:33 PM
    Engineer may not actually call at the house only the local cabinet .
    Originally posted by JJ Egan
    Though given the existing ISP is VM, there may be no BT line to the premises which would definitely require an Openreach technician.
    INTP, nerd, libertarian and scifi geek.
    Home is where my books are.
    • esuhl
    • By esuhl 6th Oct 17, 3:12 PM
    • 7,582 Posts
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    esuhl
    • #9
    • 6th Oct 17, 3:12 PM
    • #9
    • 6th Oct 17, 3:12 PM
    I have recently upgraded to their Fibre but they have messed up my billing again, I connected on 21st September so within the 30 day notice period, whats the best way to cancel? And would they switch me off straight away, or will I stay connected until I move to another supplier? Also would I have to return their router?
    Originally posted by craigr98
    I don't know. I was bounced around different departments, and was still on hold waiting to speak to someone TWO HOURS later when I tried to cancel. I tried emailing Vodafone and using the online chat, but no one could help.

    Eventually I emailed the CEO, and finally someone emailed me to confirm the cancellation.

    I said I'd be happy to return the router (still sealed in its box), but that I was not going to pay postage because of all the problems they'd caused.

    I got an email back saying that everything has been cancelled and I owe nothing. I still have the router -- they didn't want it back.
    • esuhl
    • By esuhl 6th Oct 17, 3:23 PM
    • 7,582 Posts
    • 5,379 Thanks
    esuhl
    if your contract started on 21/9/17, then presumably you accepted a minimum term of 12/18/24 months...I doubt you get 30 days of service to decide if you want the service or not, so if you give them 30 days notice to quit, chances are the early termination charges will be considerable..
    Originally posted by iniltous
    Vodafone allow you to trial the service for 30 days, during which time you can cancel and just pay call charges and pro-rata subscription fees, according to your usage.

    https://support.vodafone.co.uk/Getting-started-and-upgrading/Orders-delivery-and-returns/Broadband-and-home-phone-orders/57528725/What-will-I-have-to-pay-for-if-I-cancel-my-Vodafone-Broadband-order.htm
    • iniltous
    • By iniltous 6th Oct 17, 3:59 PM
    • 1,347 Posts
    • 474 Thanks
    iniltous
    Vodafone allow you to trial the service for 30 days, during which time you can cancel and just pay call charges and pro-rata subscription fees, according to your usage.

    https://support.vodafone.co.uk/Getting-started-and-upgrading/Orders-delivery-and-returns/Broadband-and-home-phone-orders/57528725/What-will-I-have-to-pay-for-if-I-cancel-my-Vodafone-Broadband-order.htm
    Originally posted by esuhl
    Must admit to being quite surprised at this, perhaps it's something to do with OR offering monthly FTTC rental wholesale , so Vodafone don't lose out too much, still good on Vodafone for offering the option of getting away from them in the first 30 days relatively pain free
    • Heliflyguy
    • By Heliflyguy 9th Oct 17, 11:13 AM
    • 776 Posts
    • 365 Thanks
    Heliflyguy
    Update : nobody showed up on Friday so going by the last email from Vodaphone Thursday 5th they should be with me tomorrow 10th.

    Fingers crossed as it isnt a couple of weeks between as I thought, it is 5 days and Virgin disconnect on the 11th. which would have been fine had the installation taken place on the 6th.

    All good fun...not.
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