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  • FIRST POST
    • stressedofdevon
    • By stressedofdevon 5th Oct 17, 10:27 AM
    • 1,185Posts
    • 7,420Thanks
    stressedofdevon
    Switching And Warm Homes Discount
    • #1
    • 5th Oct 17, 10:27 AM
    Switching And Warm Homes Discount 5th Oct 17 at 10:27 AM
    How on earth does one switch to a cheaper supplier when in receipt of the Warm Homes Discount?

    I am not in the core group but have received the discount every year from British Gas. My fixed rate deal has ended and the next cheapest major supplier would save me approx £199 per annum so I want to switch. However, if I lose the WHD that will wipe out most of the saving.

    I have already applied to British Gas when applications opened last month. This morning I spent 25 minutes waiting to talk to EON and when I got through to 'Gary' it felt like he was bluffing most of his answers. He said they had been taking applications for this year's Warm Home Discount since July and payments were already being credited, which I am pretty sure from reading online is incorrect? Does anyone know better please?

    'Gary' told me I would simply forfeit the WHD if I left British Gas now because my application would need to see it through to payment from them before I could reapply with another supplier next year.

    Is this all accurate? It makes me feel the WHD holds me hostage when better prices are available elsewhere. Surely that's not what the government intended?

    Has anyone experience of switching in these circumstances who can offer help or advice please?
Page 1
    • SpotlandRules
    • By SpotlandRules 5th Oct 17, 10:48 AM
    • 134 Posts
    • 53 Thanks
    SpotlandRules
    • #2
    • 5th Oct 17, 10:48 AM
    • #2
    • 5th Oct 17, 10:48 AM
    If you are in the core group, then the payment is made by whichever supplier is supplying you on the qualifying date. The date escapes me (but it has already passed).

    You are free to move and British Gas have to pay you this amount. If you are no longer a customer of theirs, then this should be paid via cheque.

    It is only the broader group people, who would not get paid, if they switched provider before payment is made.
  • E.ON Company Representative: Malc
    • #3
    • 5th Oct 17, 12:11 PM
    E.ON Warm Home Discount 2017/18
    • #3
    • 5th Oct 17, 12:11 PM
    How on earth does one switch to a cheaper supplier when in receipt of the Warm Homes Discount?

    I am not in the core group but have received the discount every year from British Gas. My fixed rate deal has ended and the next cheapest major supplier would save me approx £199 per annum so I want to switch. However, if I lose the WHD that will wipe out most of the saving.

    I have already applied to British Gas when applications opened last month. This morning I spent 25 minutes waiting to talk to EON and when I got through to 'Gary' it felt like he was bluffing most of his answers. He said they had been taking applications for this year's Warm Home Discount since July and payments were already being credited, which I am pretty sure from reading online is incorrect? Does anyone know better please?

    'Gary' told me I would simply forfeit the WHD if I left British Gas now because my application would need to see it through to payment from them before I could reapply with another supplier next year.

    Is this all accurate? It makes me feel the WHD holds me hostage when better prices are available elsewhere. Surely that's not what the government intended?

    Has anyone experience of switching in these circumstances who can offer help or advice please?
    Originally posted by stressedofdevon
    Hello stressedofdevon and sorry you had to wait on the phone this morning.

    As you're looking to apply for Warm Home Discount through the Broader Group, what Gary has said is mainly correct. We started taking applications for the current 2017/18 scheme this June and began making payments to eligible customers from 4 September 17. We'll make all payments by 31 March 18.

    Broader Group applicants need to apply to their electricity supplier. As SpotlandRules says, this is different from those who qualify under the Core Group. Core Group customers receive their payments automatically from whoever supplied their electricity on the qualifying date (9 July 17 for the 2017/18 payment). They don't need to apply.

    If you were to switch to us, you'll need to apply for the payment again under our scheme. Broader Group applications can't be transferred between suppliers. We're still taking applications under the Broader Group but, once we receive a certain number, we'll close this part of our 2017/18 scheme. In previous years we closed the Broader Group scheme to new applicants in November/December. Not saying this will be the same for 2017/18. It's just something to be aware of.

    I can't speak for other suppliers but, with our Broader Group applicants, if they change supplier before we make the payment we'll cancel their application and they'll need to re-apply to their new supplier.

    Hope this explains stressedofdevon. There's some FAQs on our website that might be of interest too. Let me know if you need any more details as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    • #4
    • 5th Oct 17, 12:48 PM
    E.ON Warm Home Discount 2017/18
    • #4
    • 5th Oct 17, 12:48 PM
    If you are in the core group, then the payment is made by whichever supplier is supplying you on the qualifying date. The date escapes me (but it has already passed).

    You are free to move and British Gas have to pay you this amount. If you are no longer a customer of theirs, then this should be paid via cheque.

    It is only the broader group people, who would not get paid, if they switched provider before payment is made.
    Originally posted by SpotlandRules
    Spot on SpotlandRules. As above, the qualifying date for Core Group customers for the 2017/18 payment is 9 July 17. Whoever supplied the electricity to these customers on this date will make the payment. As you say, if we were the supplier and the account has left us we'll usually send a cheque. If there's still a balance left to pay, we’ll put the discount onto the account to help pay this off.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • stressedofdevon
    • By stressedofdevon 5th Oct 17, 4:45 PM
    • 1,185 Posts
    • 7,420 Thanks
    stressedofdevon
    • #5
    • 5th Oct 17, 4:45 PM
    • #5
    • 5th Oct 17, 4:45 PM
    Thanks for the advice. It would seem I am indeed trapped by not being in the core group. Hopefully I can reassess once the WHD has been credited to my account.
  • E.ON Company Representative: Malc
    • #6
    • 6th Oct 17, 10:59 AM
    E.ON Warm Home Discount 2017/18
    • #6
    • 6th Oct 17, 10:59 AM
    Thanks for the advice. It would seem I am indeed trapped by not being in the core group. Hopefully I can reassess once the WHD has been credited to my account.
    Originally posted by stressedofdevon
    You're welcome stressedofdevon and let me know if you need any more information. Happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • MoneyMate
    • By MoneyMate 6th Oct 17, 11:31 AM
    • 2,753 Posts
    • 13,011 Thanks
    MoneyMate
    • #7
    • 6th Oct 17, 11:31 AM
    • #7
    • 6th Oct 17, 11:31 AM
    Sorry for the question but what exactly is a Core Group customer ?
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
  • E.ON Company Representative: Malc
    • #8
    • 6th Oct 17, 12:13 PM
    E.ON Warm Home Discount 2017/18
    • #8
    • 6th Oct 17, 12:13 PM
    Sorry for the question but what exactly is a Core Group customer ?
    Originally posted by MoneyMate
    Hello MoneyMate.

    There are two parts to the Warm Home Discount scheme. The Core and Broader Groups.

    Customers who qualify through the Core Group receive their payments automatically and don't need to apply. They're identified by the Department for Work and Pensions (DWP). The DWP will contact these customers directly between September 17 and November 17 to let them know. The DWP will also tell us and, provided we supply the electricity on the qualifying date of 9 July 17, we'll sort out the payment. We'll also write to customers in the Core Group once the payment has been made. As above, if these customers have left us since the 9 July 17, we'll either send them a cheque or put the payment towards any outstanding balance.

    With the Broader Group, we identify the customers who are eligible based on their receipt of certain benefits. These conditions can change year on year and customers need to apply separately each year. Applications aren't rolled over from year to year. More details of what's needed to qualify are available on our website. If customers in this group leave us before the payment is made, they'll need to re-apply to their new supplier. Each energy supplier involved with Warm Home Discount handles the Broader Group part in their own way and with their own time frame and conditions.

    Hope this explains MoneyMate. Let me know if you're still unsure as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • MoneyMate
    • By MoneyMate 7th Oct 17, 1:16 PM
    • 2,753 Posts
    • 13,011 Thanks
    MoneyMate
    • #9
    • 7th Oct 17, 1:16 PM
    • #9
    • 7th Oct 17, 1:16 PM
    Thanks Malc, never too old to learn something new.
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
    • Smodlet
    • By Smodlet 7th Oct 17, 5:05 PM
    • 2,244 Posts
    • 4,768 Thanks
    Smodlet
    I think I am right in saying that Core Group customers are those in receipt of the non-savings element of Guaranteed Pension Credit. Anyone else, including those who received only the savings element of GPC, is Broader Group. If any of this is incorrect I am confident Malc will be along to clarify the situation. HTH.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
  • E.ON Company Representative: Malc
    E.ON Warm Home Discount 2017/18
    Thanks Malc, never too old to learn something new.
    Originally posted by MoneyMate
    You're welcome MoneyMate. Happy to help and sorry for the late reply. Been away for over a week.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Warm Home Discount 2017/18
    I think I am right in saying that Core Group customers are those in receipt of the non-savings element of Guaranteed Pension Credit. Anyone else, including those who received only the savings element of GPC, is Broader Group. If any of this is incorrect I am confident Malc will be along to clarify the situation. HTH.
    Originally posted by Smodlet
    Sorry to you, too, Smodlet for the late reply.

    To confirm, customers will qualify for the Warm Home Discount under the Core Group if, on 9 July 2017, they were receiving the Guarantee element of Pension Credit (even if they're receiving Saving Credit as well). These customers are identified by the Department of Work and Pensions (DWP). The DWP will write to those who qualify and let us know, too, so we can make the payment to those we supplied the electricity to on the qualifying date. For the 2017/18 scheme, this is 9 July 17.

    Hope this helps.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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