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  • FIRST POST
    • Pieeater
    • By Pieeater 5th Oct 17, 9:46 AM
    • 8Posts
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    Pieeater
    How to Answer Section 3
    • #1
    • 5th Oct 17, 9:46 AM
    How to Answer Section 3 5th Oct 17 at 9:46 AM
    How do I answer the first 2 questions for the Identity Check, I don't have a credit agreement with any of those listed, so how do I get past this page, or am I being dumb!! Thanks for your replies.
Page 1
    • MSE Chris
    • By MSE Chris 6th Oct 17, 9:19 AM
    • 77 Posts
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    MSE Chris
    • #2
    • 6th Oct 17, 9:19 AM
    • #2
    • 6th Oct 17, 9:19 AM
    How do I answer the first 2 questions for the Identity Check, I don't have a credit agreement with any of those listed, so how do I get past this page, or am I being dumb!! Thanks for your replies.
    Originally posted by Pieeater
    It sounds like you're at the stage where Experian ask specific questions about what's in your report to confirm your ID. For fraud protection reasons, Experian doesn’t share any detail about individual accounts with us.

    If it’s providing you with a list of companies that you don’t recognise, this may be because some companies operate under different names (for example, Debenhams’ credit card is operated by ‘New Day’). If you’re unsure it could be worth checking this directly with the company to see what other names the provider could be under.

    If you’re certain that these companies aren’t linked to your credit history in any way, then it might be worth obtaining a copy of your statutory credit report so that you can double-check there aren’t any errors on your file.

    You can find more information on how to get your Statutory Report (£2) here:

    http://www.experian.co.uk/consumer/statutory-report.html

    I do understand that this may be a little frustrating, but these checks are in place to prevent fraudulent access to your personal details so it isn’t something we can override.
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