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  • FIRST POST
    • snowy72
    • By snowy72 5th Oct 17, 12:51 AM
    • 5Posts
    • 0Thanks
    snowy72
    eBay returned item problem
    • #1
    • 5th Oct 17, 12:51 AM
    eBay returned item problem 5th Oct 17 at 12:51 AM
    Hello,
    I have an issue with an ebay purchase and don't know how to now proceed so any advice would be welcome.

    The issue:
    • I purchased an item in August via paypal.
    • The seller sent it via Hermes who tried to deliver it while I was not at home
    • Hermes then returned the item to the seller
    • There is tracking to show that Hermes attempted delivery to me and that the item was returned to the seller
    • An issue that muddies the water is that whoever signed for the returned item did so using my name.
    • The seller claims that they did not receive the returned parcel & will not process a refund until they receive the return.
    • I have spoken with Hermes who have investigated this and provided me with all tracking details
    • I have informed the seller that if they have not received the returned parcel they need to file a lost parcel claim with Hermes as they have the contract with them.
    • I have proceeded through the ebay escalation process for "Item Not Received", they have just given their decision in the sellers favour and will not give me a refund.
    • Their decision is based on the fact that as a delivery was attempted at my location the seller has completed their part of the deal.
    I am now left with no goods, no money and an uncooperative seller.


    Any suggestions how to proceed?


    Many Thanks,
    Mark
Page 1
    • soolin
    • By soolin 5th Oct 17, 9:07 AM
    • 59,282 Posts
    • 42,021 Thanks
    soolin
    • #2
    • 5th Oct 17, 9:07 AM
    • #2
    • 5th Oct 17, 9:07 AM
    Hello,
    I have an issue with an ebay purchase and don't know how to now proceed so any advice would be welcome.

    The issue:
    • I purchased an item in August via paypal.
    • The seller sent it via Hermes who tried to deliver it while I was not at home
    • Hermes then returned the item to the seller
    • There is tracking to show that Hermes attempted delivery to me and that the item was returned to the seller
    • An issue that muddies the water is that whoever signed for the returned item did so using my name.
    • The seller claims that they did not receive the returned parcel & will not process a refund until they receive the return.
    • I have spoken with Hermes who have investigated this and provided me with all tracking details
    • I have informed the seller that if they have not received the returned parcel they need to file a lost parcel claim with Hermes as they have the contract with them.
    • I have proceeded through the ebay escalation process for "Item Not Received", they have just given their decision in the sellers favour and will not give me a refund.
    • Their decision is based on the fact that as a delivery was attempted at my location the seller has completed their part of the deal.
    I am now left with no goods, no money and an uncooperative seller.


    Any suggestions how to proceed?


    Many Thanks,
    Mark
    Originally posted by snowy72
    This is strange, an attempted delivery for a buyer is not considered 'delivery' and should not have been found for the seller.

    Can you please clarify as the bit about signing for a return doesn't make sense as far as MyHermes tracking goes. Does it show as 'delivered and then returned' or what? If at any point it shows delivery at your address then that would make this a seller win.

    The next bit that needs clarification is how the tracking shows a return as that doesn't seem to fit Hermes tracking- if delivered and returned then all you would need to win a case is to show an attempted delivery with the seller (note the difference in requirement between delivery for the buyer and for the return). If it shows a delivery to you and then just a return with nothing else showing then again it is a seller win.

    Once you clarify that and perhaps add the tracking details to this thread so we can see the time line (redact anything that could identify you) we can help you further - but we would need to see what it actually shows. Pending all that I would still be harassing MyHermes in this instance to find out what happened to the original 'faked' delivery.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • Moogles44
    • By Moogles44 5th Oct 17, 9:11 AM
    • 100 Posts
    • 17 Thanks
    Moogles44
    • #3
    • 5th Oct 17, 9:11 AM
    • #3
    • 5th Oct 17, 9:11 AM
    Hi,
    What a pain, I'm not a fan of myhermes anyway due to a number of issues with them .
    Things you could try are ring myhermes and start a claim? Ring them - It's painful and long usually talking to them but you may get someone helpful. They should be able to speak specifically to that courier and he should be able to say where he left it , if he remembers?

    Ebay and PayPal are different and I find PayPal brilliant and not as blinkered as eBay when things go wrong . Maybe ring PayPal and explain this to them. They may refund you without taking it from seller.

    Hope you get a solution
    • theonlywayisup
    • By theonlywayisup 5th Oct 17, 10:30 AM
    • 11,088 Posts
    • 7,422 Thanks
    theonlywayisup
    • #4
    • 5th Oct 17, 10:30 AM
    • #4
    • 5th Oct 17, 10:30 AM
    Hi,
    What a pain, I'm not a fan of myhermes anyway due to a number of issues with them .
    Things you could try are ring myhermes and start a claim? Ring them - It's painful and long usually talking to them but you may get someone helpful. They should be able to speak specifically to that courier and he should be able to say where he left it , if he remembers?

    Ebay and PayPal are different and I find PayPal brilliant and not as blinkered as eBay when things go wrong . Maybe ring PayPal and explain this to them. They may refund you without taking it from seller.

    Hope you get a solution
    Originally posted by Moogles44
    OP cannot start a claim with Hermes.

    I concur with Soolin in that the original case should not have gone in favour of the seller on attempted delivery. I suspect what has probably happened is eBay have looked at the "status" of the parcel which is "delivered" and they won't look any further.

    If I were you OP, I would appeal the claim on the basis that the delivery shows it was not delivered to you but back to the seller.

    If the appeal fails, you can try Paypal but I suspect you will get the same situation - automated/non understanding CS who think the item is delivered. You have to get someone to understand the tracking all the way through and appreciate the item was never in your possession.
    • Moogles44
    • By Moogles44 5th Oct 17, 4:54 PM
    • 100 Posts
    • 17 Thanks
    Moogles44
    • #5
    • 5th Oct 17, 4:54 PM
    • #5
    • 5th Oct 17, 4:54 PM
    OP cannot start a claim with Hermes.

    I concur with Soolin in that the original case should not have gone in favour of the seller on attempted delivery. I suspect what has probably happened is eBay have looked at the "status" of the parcel which is "delivered" and they won't look any further.

    If I were you OP, I would appeal the claim on the basis that the delivery shows it was not delivered to you but back to the seller.

    If the appeal fails, you can try Paypal but I suspect you will get the same situation - automated/non understanding CS who think the item is delivered. You have to get someone to understand the tracking all the way through and appreciate the item was never in your possession.
    Originally posted by theonlywayisup
    I have won about 5 cases in the last few years of buyer saying item not received ( gone straight to dispute without messaging me) but they just haven't collected it as never saw red card from post man or just didn't bother collecting it. Every single time I have won case as all eBay care about is tracking showing I sent it and it went to them or their post office. I honestly have had one just arrive back this week that I won case from not being sent ( she again just didn't collect it from post office ( signed for) but I had tracking but she still didn't collect it but seeing as case was closed in my favour I would be very surprised if she could do anything ( lucky I'm honest and she can repay postage and I'll resend).

    I know it should work as you say but I've never ever experienced ebay looking further than seller sending item and it being delivered to buyer or taken to their local post office .

    I wouldn't even bother asking eBay as they are hopeless with stuff like this ( as I have told them many times) , just go to PayPal they are really good and often use common sense. - paypal have sorted stuff out for me in two minutes whereas half an hour before talking with eBay has achieved nothing but frustration.
    • theonlywayisup
    • By theonlywayisup 5th Oct 17, 5:13 PM
    • 11,088 Posts
    • 7,422 Thanks
    theonlywayisup
    • #6
    • 5th Oct 17, 5:13 PM
    • #6
    • 5th Oct 17, 5:13 PM
    I have won about 5 cases in the last few years of buyer saying item not received ( gone straight to dispute without messaging me) but they just haven't collected it as never saw red card from post man or just didn't bother collecting it. Every single time I have won case as all eBay care about is tracking showing I sent it and it went to them or their post office.
    Originally posted by Moogles44
    Can you link to the T&C where that is the policy for INR?

    I honestly have had one just arrive back this week that I won case from not being sent ( she again just didn't collect it from post office ( signed for) but I had tracking but she still didn't collect it but seeing as case was closed in my favour I would be very surprised if she could do anything ( lucky I'm honest and she can repay postage and I'll resend).
    Originally posted by Moogles44

    You seem to have a fair few INR. It's worrying to hear you are winning them against eBay's Money Back Guarantee T&C.

    I know it should work as you say but I've never ever experienced ebay looking further than seller sending item and it being delivered to buyer or taken to their local post office .
    Originally posted by Moogles44

    Yes, that's the relevant point right there.
    • soolin
    • By soolin 5th Oct 17, 5:23 PM
    • 59,282 Posts
    • 42,021 Thanks
    soolin
    • #7
    • 5th Oct 17, 5:23 PM
    • #7
    • 5th Oct 17, 5:23 PM
    I have won about 5 cases in the last few years of buyer saying item not received ( gone straight to dispute without messaging me) but they just haven't collected it as never saw red card from post man or just didn't bother collecting it. Every single time I have won case as all eBay care about is tracking showing I sent it and it went to them or their post office. I honestly have had one just arrive back this week that I won case from not being sent ( she again just didn't collect it from post office ( signed for) but I had tracking but she still didn't collect it but seeing as case was closed in my favour I would be very surprised if she could do anything ( lucky I'm honest and she can repay postage and I'll resend).

    I know it should work as you say but I've never ever experienced ebay looking further than seller sending item and it being delivered to buyer or taken to their local post office .

    I wouldn't even bother asking eBay as they are hopeless with stuff like this ( as I have told them many times) , just go to PayPal they are really good and often use common sense. - paypal have sorted stuff out for me in two minutes whereas half an hour before talking with eBay has achieved nothing but frustration.
    Originally posted by Moogles44
    If you are winning INR claims merely with proof of postage then you are unique, this is not only against eBay rules it is against UK law . The seller community boards would love to hear from you with these wins as no one else has ever reported winning an INR claim without proof of delivery.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • snowy72
    • By snowy72 5th Oct 17, 7:44 PM
    • 5 Posts
    • 0 Thanks
    snowy72
    • #8
    • 5th Oct 17, 7:44 PM
    • #8
    • 5th Oct 17, 7:44 PM
    This is strange, an attempted delivery for a buyer is not considered 'delivery' and should not have been found for the seller.

    Can you please clarify as the bit about signing for a return doesn't make sense as far as MyHermes tracking goes. Does it show as 'delivered and then returned' or what? If at any point it shows delivery at your address then that would make this a seller win.

    The next bit that needs clarification is how the tracking shows a return as that doesn't seem to fit Hermes tracking- if delivered and returned then all you would need to win a case is to show an attempted delivery with the seller (note the difference in requirement between delivery for the buyer and for the return). If it shows a delivery to you and then just a return with nothing else showing then again it is a seller win.

    Once you clarify that and perhaps add the tracking details to this thread so we can see the time line (redact anything that could identify you) we can help you further - but we would need to see what it actually shows. Pending all that I would still be harassing MyHermes in this instance to find out what happened to the original 'faked' delivery.
    Originally posted by soolin
    Thanks to you all for the replies.
    @soolin, I live in Devon, the seller is in Croydon. The parcel was returned and delivered to Croydon, the person who accepted the delivery was noted as my name in Hermes tracking.

    For the second point here is the text of my email from Hermes cust service:

    Dear Mark,

    Thank you for contacting Hermes regarding this.

    The most recent tracking shows that on 7/9@0935, the parcel was signed for by a customer. The name "Mark" is in the "additional info" section of the tracking, but no image is recorded from it.

    The address on the parcel (for Return to Sender) was as follows:

    (full address redacted)
    CROYDON
    CR0 4JU

    The service provider who tracked the delivery operates within the "CR" postcode area.

    We made three attempts to deliver the parcel to you on 31/8, 1/9, and 2/9, but none were successful. The parcel was then held for a brief period before being relabelled and returned to sender.

    Please find appended the full tracking of this parcel.

    If you have any further queries, please do not hesitate to get back in touch with us.

    Kind regards,
    Hermes Customer Service Agent

    Date Status Courier ID
    : Carryover at Depot HPBW016
    07/09/2017 09:35 Signature Obtained - Customer C-939960
    07/09/2017 09:28 CR-Delivery 09:00 - 11:00 today C-939960
    07/09/2017 08:50 Courier Received C-939960
    07/09/2017 07:13 Van Delivered out of van
    07/09/2017 06:25 Outbound receipt at Sub Depot C-56760X
    07/09/2017 05:57 Manifested PCMPMA27
    07/09/2017 05:46 Loaded To Van At Depot 00010156
    07/09/2017 02:04 Parent Child at Depot 00010156
    07/09/2017 00:39 Depot Receipt via trailer 00010156
    06/09/2017 18:58 Hub Despatch Trailer Parcel 00000000
    06/09/2017 15:53 Hub Trailer Via Sorter WAR1
    06/09/2017 15:52 Hub Sorter Receipt Scan WAR1
    05/09/2017 14:57 UP Reallocated / Updated HPBW016
    05/09/2017 14:39 Carryover at Depot HPBW016
    05/09/2017 13:58 Held in UPP - 3rd Attempt 00006297
    05/09/2017 09:37 Inbound receipt at Sub Depot Q-38730X
    02/09/2017 09:08 Not Del'd - 3rd & Final Attempt Q-741465
    02/09/2017 08:53 CR-Delivery 09:00 - 11:00 today Q-741465
    02/09/2017 08:31 Courier Received Q-741465
    02/09/2017 05:49 Manifested PCMPMA27
    01/09/2017 09:36 Courier to Re-attempt Q-741465
    01/09/2017 08:44 CR-Delivery 09:00 - 11:00 today Q-741465
    01/09/2017 08:09 Courier Received Q-741465
    01/09/2017 06:09 Manifested PCMPMA27
    31/08/2017 09:24 Courier to Re-attempt Q-741465
    31/08/2017 08:58 CR-Delivery 09:00 - 11:00 today Q-741465
    31/08/2017 08:44 Courier Received Q-741465
    31/08/2017 07:24 Van Delivered out of van
    31/08/2017 06:57 Outbound receipt at Sub Depot Q-38730X
    31/08/2017 06:29 Loaded To Van At Depot 00383802
    31/08/2017 06:03 Manifested PCMPMA27
    31/08/2017 00:17 Parent Child at Depot 00383802
    31/08/2017 00:16 Receipt at Depot 00383802
    30/08/2017 14:24 Hub Despatch Trailer Parcel 00000000
    30/08/2017 12:17 Hub Trailer Via Sorter WAR1
    30/08/2017 12:16 Hub Sorter Receipt Scan WAR1
    29/08/2017 15:44 C2C Processed-Despatched 00010156
    24/08/2017 11:25 Pre-Advice Loaded
    • theonlywayisup
    • By theonlywayisup 5th Oct 17, 7:46 PM
    • 11,088 Posts
    • 7,422 Thanks
    theonlywayisup
    • #9
    • 5th Oct 17, 7:46 PM
    • #9
    • 5th Oct 17, 7:46 PM
    Have you done anything as per my post 4?
    • snowy72
    • By snowy72 5th Oct 17, 7:53 PM
    • 5 Posts
    • 0 Thanks
    snowy72
    Hi,
    What a pain, I'm not a fan of myhermes anyway due to a number of issues with them .
    Things you could try are ring myhermes and start a claim? Ring them - It's painful and long usually talking to them but you may get someone helpful. They should be able to speak specifically to that courier and he should be able to say where he left it , if he remembers?

    Ebay and PayPal are different and I find PayPal brilliant and not as blinkered as eBay when things go wrong . Maybe ring PayPal and explain this to them. They may refund you without taking it from seller.

    Hope you get a solution
    Originally posted by Moogles44
    I concur that it's a pain contacting Hermes, if you go directly to the phone you get automated messages to try chat then it hangs up. The people on chat only say they will investigate & then write saying they can't help as I'm not the customer.
    I tried ringing again after the chat & got through to speak to someone & they were very helpful, they listened to all my information, contacted the Hermes couriers in Devon and Croydon to confirm their tracking and sent me the emailed overview I posted in my reply to soolin.

    I posted this to the seller via ebay but they still told me they had not received the parcel.

    I have now opened a paypal claim, they have sent the detail to the seller & I have until 24 Oct to escalate or close it. Now I'm hoping that the seller is responsive.
    • snowy72
    • By snowy72 5th Oct 17, 7:57 PM
    • 5 Posts
    • 0 Thanks
    snowy72
    OP cannot start a claim with Hermes.

    I concur with Soolin in that the original case should not have gone in favour of the seller on attempted delivery. I suspect what has probably happened is eBay have looked at the "status" of the parcel which is "delivered" and they won't look any further.

    If I were you OP, I would appeal the claim on the basis that the delivery shows it was not delivered to you but back to the seller.

    If the appeal fails, you can try Paypal but I suspect you will get the same situation - automated/non understanding CS who think the item is delivered. You have to get someone to understand the tracking all the way through and appreciate the item was never in your possession.
    Originally posted by theonlywayisup
    Here is the text of the ebay cust service when the closed my claim:

    Thank you for contacting eBay Customer Service. My name is Christine and I’m here to assist you about the (item xxxxxxxxxxx) you purchased from "xxxxxxxxxxxxx". I certainly know how it feels if you still haven’t received your item and I understand that you want to get a refund as the item has been return back to the seller. Please be assured that I will thoroughly discuss to you the outcome of this claim.

    Mark, Before I proceed, I’d like you to know that I admire your patience and effort in this situation. Please be informed that in Item Not Received claims, a buyer may be eligible for a refund if the seller failed to provide tracking information or if the seller provided a tracking number but doesn’t display that the item has reached a buyer’s location I reviewed the tracking number and I found that courier tried to deliver the item to you many times which indicates that the item reached your location. Because of this, we’ve now closed this case.
    • theonlywayisup
    • By theonlywayisup 5th Oct 17, 8:10 PM
    • 11,088 Posts
    • 7,422 Thanks
    theonlywayisup
    Here is the text of the ebay cust service when the closed my claim:

    Thank you for contacting eBay Customer Service. My name is Christine and I’m here to assist you about the (item xxxxxxxxxxx) you purchased from "xxxxxxxxxxxxx". I certainly know how it feels if you still haven’t received your item and I understand that you want to get a refund as the item has been return back to the seller. Please be assured that I will thoroughly discuss to you the outcome of this claim.

    Mark, Before I proceed, I’d like you to know that I admire your patience and effort in this situation. Please be informed that in Item Not Received claims, a buyer may be eligible for a refund if the seller failed to provide tracking information or if the seller provided a tracking number but doesn’t display that the item has reached a buyer’s location I reviewed the tracking number and I found that courier tried to deliver the item to you many times which indicates that the item reached your location. Because of this, we’ve now closed this case.
    Originally posted by snowy72
    Have you appealed on the grounds the MBG doesn't cover attempted delivery? Or pointed out the fact the MBG doesn't cover attempts of delivery (no matter how many) a lot of the CS reps have little grasp of English and less of common sense, you need to be firm and quote chapter and verse.
    • soolin
    • By soolin 5th Oct 17, 8:19 PM
    • 59,282 Posts
    • 42,021 Thanks
    soolin
    I'd be appealing that on a daily basis until I got someone who understood the eBay rules, which strangely a lot of eBay CS reps don't.

    ------

    If asked to step in and help, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer’s address,or proof of collection by the buyer.. We require proof of signature to confirm delivery for items with a total cost of £750 or more.

    If we determine that the item wasn’t successfully delivered or collected, we refund the full cost of the item and original postage via PayPal. The seller is required to reimburse us for the amount. Find out more about reimbursement .

    ----

    https://pages.ebay.co.uk/help/policies/money-back-guarantee.html
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • snowy72
    • By snowy72 5th Oct 17, 8:29 PM
    • 5 Posts
    • 0 Thanks
    snowy72
    Have you appealed on the grounds the MBG doesn't cover attempted delivery? Or pointed out the fact the MBG doesn't cover attempts of delivery (no matter how many) a lot of the CS reps have little grasp of English and less of common sense, you need to be firm and quote chapter and verse.
    Originally posted by theonlywayisup
    When I opened the paypal claim I was asked if I wanted to wait for the outcome of the ebay claim to be resolved. As I 'd already received the email saying the case was closed and my ebay claim was rejected I proceeded with paypal.
    I assume this means that I cannot now now go back to the ebay claim. The frustrating thing about ebay is that they only accept attachments in communication that are pictures not pdf.
    • soolin
    • By soolin 5th Oct 17, 8:36 PM
    • 59,282 Posts
    • 42,021 Thanks
    soolin
    When I opened the paypal claim I was asked if I wanted to wait for the outcome of the ebay claim to be resolved. As I 'd already received the email saying the case was closed and my ebay claim was rejected I proceeded with paypal.
    I assume this means that I cannot now now go back to the ebay claim. The frustrating thing about ebay is that they only accept attachments in communication that are pictures not pdf.
    Originally posted by snowy72
    You can appeal even after case has been closed. How did you contact eBay before, phone or live chat? Whatever you tried previously do the other one now and if that doesn't work just keep trying. eBay cannot over rule both their own t and c's and Uk law.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • Moogles44
    • By Moogles44 6th Oct 17, 9:57 AM
    • 100 Posts
    • 17 Thanks
    Moogles44
    Can you link to the T&C where that is the policy for INR?




    You seem to have a fair few INR. It's worrying to hear you are winning them against eBay's Money Back Guarantee T&C.




    Yes, that's the relevant point right there.
    Originally posted by theonlywayisup
    I'm actually a very high seller. I have excellent feedback , all positive and and am a top rated seller. I also rarely get returns as I go out of my way to make buyers aware of any flaws mentioned in listing before I send.

    Due to high volume of sales I get a number of people going straight to item not received cases ( usually people with low or under 10 feedback) but I get every single item sent by Royal Mail signed for and Royal Mail are most reliable way to send . I don't think that they have lost one item in a year . It always people not getting a red card, not seeing red card from postman etc, never a real loss. Like I say The one that came back this week opened a case, item was STILL at post office waiting and I told her to go as soon as possible to collect it ( had 7 days left as she opened a case very quickly) but she didn't bother so it's come back to me now.


    I do think it's a flaw in eBay system but there are so many flaws like buyers abusing returns - just received item back with big sweat marks under arms as unworn return where buyer has worn it , what looks like all day, and now says it didn't fit and had to swallow that at eBay won't back me up . She got a full refund and a reporting and I lost £4 in postage but that's the way it goes as eBay would do nothing with that and she has me as I can't neg me but she can me if I said anything.
    • Moogles44
    • By Moogles44 6th Oct 17, 10:05 AM
    • 100 Posts
    • 17 Thanks
    Moogles44
    If you are winning INR claims merely with proof of postage then you are unique, this is not only against eBay rules it is against UK law . The seller community boards would love to hear from you with these wins as no one else has ever reported winning an INR claim without proof of delivery.
    Originally posted by soolin
    I have proof of delivery with them all? Ebay see item went to buyer or their local post office if they were not home to sign for it and I win case.

    Apparently they get sent to Ireland after to be sorted back to sender so there is a big gap while they are being returned back if buyer still doesn't collect item. I then message buyer and they repay post and I repost again as they never collected it.

    I will be so interested in how this case goes above. I bet you anything ebay do nothing but paypal do . Please OP try eBay again . I'll eat my hat if they do the right thing
    • theonlywayisup
    • By theonlywayisup 6th Oct 17, 11:19 AM
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    theonlywayisup

    Due to high volume of sales I get a number of people going straight to item not received cases ( usually people with low or under 10 feedback) but I get every single item sent by Royal Mail signed for and Royal Mail are most reliable way to send .
    Originally posted by Moogles44
    If you are a high volume seller there are far better services than SF with RM. Have you thought about Royal Mail Tracked? You get a free collection with it too.


    and she has me as I can't neg me but she can me if I said anything.
    Originally posted by Moogles44
    I don't understand that bit.
    • theonlywayisup
    • By theonlywayisup 6th Oct 17, 11:21 AM
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    theonlywayisup
    I have proof of delivery with them all? Ebay see item went to buyer or their local post office if they were not home to sign for it and I win case.
    Originally posted by Moogles44
    You win the case because the item has been delivered - albeit the buyer has gone to the delivery office and collected it. You do see the difference don't you?

    You won't win a case because the item was attempted and is at the delivery office awaiting collection.
    • steviebabes
    • By steviebabes 6th Oct 17, 12:53 PM
    • 1,603 Posts
    • 736 Thanks
    steviebabes
    I can't understand why people order goods and don't make arrangements to be in or give an alternative address. Hermes tried to deliver on 3 consecutive days, one of which was a Saturday. You must have expected a delivery as you placed an order. There is an option on the Hermes website to leave in a safe place or deliver to a neighbour. You could have saved yourself and the seller a lot of hassle.
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