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  • FIRST POST
    • Kiwinz89
    • By Kiwinz89 5th Oct 17, 12:00 AM
    • 1Posts
    • 0Thanks
    Kiwinz89
    Broadband cost after contact
    • #1
    • 5th Oct 17, 12:00 AM
    Broadband cost after contact 5th Oct 17 at 12:00 AM
    My contract with Virgin has just ended. I was paying £34pm for 12months VIVID100. Now three contract is up, my monthly bill is £45.

    However, current deals for new customers is £32pm 12month contract, then £38 per month VIVID100.

    I'm a little confused. To me it is saying that the cost of VIVID100 at market price is £38 with new customer discount of £6.

    So, why is my out of contract price still £45? It is now looking as though they're claiming back £7pm (45-38) of my 12 month contract discount.

    Why am I not put on the market price, 'variable' if you call it, pricing? Just appears to be over charging for the sake of it!
Page 1
    • iniltous
    • By iniltous 5th Oct 17, 9:12 AM
    • 1,419 Posts
    • 503 Thanks
    iniltous
    • #2
    • 5th Oct 17, 9:12 AM
    • #2
    • 5th Oct 17, 9:12 AM
    Your contract didn't end after 12 months, the minimum term and discount period did, but your contract continues until you (or they) end it....you signed up to a deal that was £34 then £45 a month , the fact that there is a better deal available now doesn't automatically affect your contract with them, you presumably were happy enough at the time to pay £45 a month after the first 12 months, otherwise why did you sign up
    You are at liberty to contact them ( if you want to remain a customer of VM ) and negotiate a new deal, that may or may not be as good as the current new customer offer of £32/38 a month
    Why do you think they structure deals in this way (not just VM) , they hope that you will not realise you have passed the discount period, or 'customer intertia' means you cannot be bothered to contact them about getting a better price, they want to get as much money out of you as they can, or tie you down to a new minimum term
    Last edited by iniltous; 05-10-2017 at 9:17 AM.
    • Colin_Maybe
    • By Colin_Maybe 5th Oct 17, 9:15 AM
    • 1,380 Posts
    • 589 Thanks
    Colin_Maybe
    • #3
    • 5th Oct 17, 9:15 AM
    • #3
    • 5th Oct 17, 9:15 AM
    Don't know where you're getting your prices but I've just checked and the current deal is £34 a month for 12 months and then rising to £45 with a £20 activation fee for Vivid 100.
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