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    • cashinpocket
    • By cashinpocket 4th Oct 17, 10:58 PM
    • 1Posts
    • 0Thanks
    cashinpocket
    Been making overpayments without knowing - help please
    • #1
    • 4th Oct 17, 10:58 PM
    Been making overpayments without knowing - help please 4th Oct 17 at 10:58 PM
    Hi, I've just discovered that I have been overpaying into my mortgage without knowing. It's a bit confusing but I was told an amount I had to pay every month and took it that this was right, I've now found out I've been overpaying by £60 per month. They have told me that I can lift this if I want but my argument is that we have been struggling through a period of unemployment a few years ago and that we didn't know that we were overpaying. I'm livid about this - just the fact they told me this was the minimum I could pay each month but it wasn't as the extra was being put aside but we knew nothing about this.
    Sorry if this is a bit confusin. They are saying that the money was there to be lifted when we wanted - I'm saying why are you charging us more than you need to - especially when we needed it a few years ago and knew nothing of this happening. I honestly cant understand it - can anyone help? I am applying to the ombudsman but had to complain to them first and they are acting stupid. Thanks
Page 1
    • Jenniefour
    • By Jenniefour 4th Oct 17, 11:35 PM
    • 1,162 Posts
    • 1,139 Thanks
    Jenniefour
    • #2
    • 4th Oct 17, 11:35 PM
    • #2
    • 4th Oct 17, 11:35 PM
    When you say you were "told" do you mean that the amount you have been paying monthly, which included the £60, is on your paperwork?
    • silvercar
    • By silvercar 5th Oct 17, 9:01 AM
    • 36,062 Posts
    • 151,660 Thanks
    silvercar
    • #3
    • 5th Oct 17, 9:01 AM
    • #3
    • 5th Oct 17, 9:01 AM
    Any complaint if upheld would put you back in the situation before the error occurred. They are offering you the return of the extra paid, so I don't know what else it is you want from them.
    • elsien
    • By elsien 5th Oct 17, 9:03 AM
    • 15,161 Posts
    • 37,997 Thanks
    elsien
    • #4
    • 5th Oct 17, 9:03 AM
    • #4
    • 5th Oct 17, 9:03 AM
    Did your annual statement not show the overpayments?
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
    • obay
    • By obay 5th Oct 17, 9:12 AM
    • 339 Posts
    • 194 Thanks
    obay
    • #5
    • 5th Oct 17, 9:12 AM
    • #5
    • 5th Oct 17, 9:12 AM
    How many months of £60 extra was you paying?
    How long is your mortgage term?
    How much did you borrow and when?

    I would not claim this back, I'd keep it in the mortgage.
    1/12/16 - £152,599.00
    • GDB2222
    • By GDB2222 5th Oct 17, 9:17 AM
    • 14,009 Posts
    • 75,374 Thanks
    GDB2222
    • #6
    • 5th Oct 17, 9:17 AM
    • #6
    • 5th Oct 17, 9:17 AM
    Any complaint if upheld would put you back in the situation before the error occurred. They are offering you the return of the extra paid, so I don't know what else it is you want from them.
    Originally posted by silvercar
    The OP is saying that the value to him of the £60 when paid was higher than £60 now, and he wants some compensation for that. In practice, the Ombudsman won’t take that into account, except possibly awarding a small amount for hurt feelings.
    No reliance should be placed on the above! Absolutely none, do you hear?
    • NineDeuce
    • By NineDeuce 5th Oct 17, 9:22 AM
    • 284 Posts
    • 233 Thanks
    NineDeuce
    • #7
    • 5th Oct 17, 9:22 AM
    • #7
    • 5th Oct 17, 9:22 AM
    How did you not realise you were making overpayments?

    In any case, if you want to recoup it, you should be able to pay less for a month/few months until you are back to normal...
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