Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • knightstyle
    • By knightstyle 4th Oct 17, 8:18 PM
    • 4,385Posts
    • 1,612Thanks
    knightstyle
    Purchased item not in stock! AAARRRGGGHHH
    • #1
    • 4th Oct 17, 8:18 PM
    Purchased item not in stock! AAARRRGGGHHH 4th Oct 17 at 8:18 PM
    So on Tuesday my printer packed up and I needed a replacement.
    Rymans had the one I wanted, delivery estimated Friday so I bought it. No delivery by following Tuesday so I sent a message.
    Just got a reply "Unfortunately there has been a further delay. We are expecting stock to arrive today. "
    Not good enough, can I complain to Ebay as they now hope to deliver tomorrow?
Page 1
    • Brynsam
    • By Brynsam 4th Oct 17, 9:24 PM
    • 203 Posts
    • 179 Thanks
    Brynsam
    • #2
    • 4th Oct 17, 9:24 PM
    • #2
    • 4th Oct 17, 9:24 PM
    You can complain to anyone - whether they do anything is another matter. Cancel the order if you aren't happy.
    • theonlywayisup
    • By theonlywayisup 5th Oct 17, 7:04 AM
    • 11,053 Posts
    • 7,406 Thanks
    theonlywayisup
    • #3
    • 5th Oct 17, 7:04 AM
    • #3
    • 5th Oct 17, 7:04 AM
    As above. What is more important, the complaint or the item?
    • Marcon
    • By Marcon 5th Oct 17, 8:47 AM
    • 175 Posts
    • 93 Thanks
    Marcon
    • #4
    • 5th Oct 17, 8:47 AM
    • #4
    • 5th Oct 17, 8:47 AM
    I assume that by 'complain' you mean 'join the compensation culture'? If you paid extra for next day delivery and that didn't happen, it would be reasonable to ask the seller to reimburse that extra cost.

    Otherwise, although it might be a bit annoying that the printer is a few days later than you'd hoped, as you were happy to buy on the basis of 'estimated' delivery, clearly time was not of the essence, so it's hard to see what you have to complain about, let alone 'claim' for.
    • Brywalker
    • By Brywalker 5th Oct 17, 11:46 AM
    • 144 Posts
    • 95 Thanks
    Brywalker
    • #5
    • 5th Oct 17, 11:46 AM
    • #5
    • 5th Oct 17, 11:46 AM
    Friday was an "estimated delivery date" anyway.
    • knightstyle
    • By knightstyle 5th Oct 17, 10:57 PM
    • 4,385 Posts
    • 1,612 Thanks
    knightstyle
    • #6
    • 5th Oct 17, 10:57 PM
    • #6
    • 5th Oct 17, 10:57 PM
    Well Rymans now say the printer will not be in stock until 16th!
    To their credit they canceled the purchase and refunded me quickly when I got back to them.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,550Posts Today

8,795Users online

Martin's Twitter