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    • sparkiemalarkie
    • By sparkiemalarkie 4th Oct 17, 5:53 PM
    • 419Posts
    • 136Thanks
    sparkiemalarkie
    FlexDirect and POA
    • #1
    • 4th Oct 17, 5:53 PM
    FlexDirect and POA 4th Oct 17 at 5:53 PM
    Hi I have POA for my mother and in August we upgraded one of her Nationwide Flex accounts to a FlexDirect.


    My year of non FlexDirect is just up and wanted to know the exact date when I can upgrade again, so contacted Nationwide via online messages.
    I have received a message back saying that because my mother has a FlexDirect account earning 5% I no longer qualify for 5% until a year after hers has finished.

    We have separate accounts and log ins... no joint accounts what so ever.
    and all the money in her accounts is hers


    Has anyone else had the same problem.


    tia


    sparkie
    Last edited by sparkiemalarkie; 04-10-2017 at 5:59 PM.
Page 1
    • xylophone
    • By xylophone 4th Oct 17, 9:59 PM
    • 23,644 Posts
    • 13,776 Thanks
    xylophone
    • #2
    • 4th Oct 17, 9:59 PM
    • #2
    • 4th Oct 17, 9:59 PM
    I have received a message back saying that because my mother has a FlexDirect account earning 5% I no longer qualify for 5% until a year after hers has finished.
    This simply doesn't make sense.

    http://www.nationwide.co.uk/support/managing-someone-elses-finances/lasting-power-of-attorney

    Have you tried the PoA help desk?
    • jonesMUFCforever
    • By jonesMUFCforever 4th Oct 17, 10:23 PM
    • 24,253 Posts
    • 11,536 Thanks
    jonesMUFCforever
    • #3
    • 4th Oct 17, 10:23 PM
    • #3
    • 4th Oct 17, 10:23 PM
    Just wondering whether you are recorded as a joint account holder and not just POA?
    What goes around - comes around
    give lots and you will always receive lots
    • sparkiemalarkie
    • By sparkiemalarkie 4th Oct 17, 11:30 PM
    • 419 Posts
    • 136 Thanks
    sparkiemalarkie
    • #4
    • 4th Oct 17, 11:30 PM
    • #4
    • 4th Oct 17, 11:30 PM
    Just wondering whether you are recorded as a joint account holder and not just POA?
    Originally posted by jonesMUFCforever

    Definitely not joint account holders.
    The letter confirming the account opening only had my mothers name on it although it came to my address. (My request to have N'wide mail and statements sent to my home as mum has Alzheimer's and finds too much info distressing)


    I think I will have to phone the POA help desk tomorrow - thanks for the suggestion, xylophone.


    sparkie
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