Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • jow4396
    • By jow4396 4th Oct 17, 5:47 PM
    • 9Posts
    • 0Thanks
    jow4396
    Students given wrong EPC information
    • #1
    • 4th Oct 17, 5:47 PM
    Students given wrong EPC information 4th Oct 17 at 5:47 PM
    Hi, I wonder if anyone can offer some advice please. My son and his girlfriend are in their second year at Uni together and moved into a flat at the beginning of July, having viewed it and put down a deposit in November last year. They were advised at the time of viewing it that the property had an EPC rating of B (which they got in writing). They literally moved their things in, then came home for the summer. Whilst at home with me, they received their first electric bill of £40 which they queried with NPower as they couldn't understand why it was so high when the property was empty. They confirmed the meter reading was correct. Upon then phoning the agent, they were advised that the property actually had an EPC rating of G. They returned to the flat on 21 September and received another bill the following week for £80! They have spoken and written to the agent regarding this issue (it turns out the landlord also owns the letting agency) and they were informed that as a goodwill gesture they could terminate their tenancy agreement immediately. This is simply not a viable option when they had to reserve the property early on due to a shortage of property in the area, they have spent money using a man and van to move there in the first place and they have also now started back at Uni. They are literally frightened to put the heating on because of the prospect of even higher bills, and that's without the winter months! Do they have any redress at all and if so, what could this be? Thank you
    Last edited by jow4396; 04-10-2017 at 5:49 PM.
Page 1
    • G_M
    • By G_M 4th Oct 17, 5:53 PM
    • 41,427 Posts
    • 47,767 Thanks
    G_M
    • #2
    • 4th Oct 17, 5:53 PM
    • #2
    • 4th Oct 17, 5:53 PM
    The LL had a legal obligation to provide an EPC at or before the start of the tenancy. Did he?

    If their tenancy started at the start of the summer, and no one was living there, why did they have the heating on? seems strange. Indeed, if even if there, where is this? I've had my heating off all summer.

    Are these bills monthly? Quarterly?
    How large is the property /how many tenants?
    What tariff are they on and have they shopped around for a cheaper tariff?
    • jow4396
    • By jow4396 4th Oct 17, 6:02 PM
    • 9 Posts
    • 0 Thanks
    jow4396
    • #3
    • 4th Oct 17, 6:02 PM
    • #3
    • 4th Oct 17, 6:02 PM
    No, they were not given a copy of the EP :/. I didn't say the heating was on all summer �� They are NOW frightened to put the heating on, as a result of the ridiculous bills when it wasn't on. The bills are monthly, there are 2 of them in a 1 bed flat. They used a comparison tool to get the best tariff
    • saajan_12
    • By saajan_12 4th Oct 17, 6:09 PM
    • 834 Posts
    • 547 Thanks
    saajan_12
    • #4
    • 4th Oct 17, 6:09 PM
    • #4
    • 4th Oct 17, 6:09 PM
    If the property was empty and no heating / appliances were on, then the usage should be zero, regardless of the insulation / energy performance. Re-read the bills:
    - do they suggest an increase in readings between the start of the agreeement and now?
    - Is the bill based on an estimated start / current reading?
    - Is the £40 for daily standing charges?
    • glasgowdan
    • By glasgowdan 4th Oct 17, 6:32 PM
    • 2,520 Posts
    • 2,812 Thanks
    glasgowdan
    • #5
    • 4th Oct 17, 6:32 PM
    • #5
    • 4th Oct 17, 6:32 PM
    Is there gas for water/heating?
    • AdrianC
    • By AdrianC 4th Oct 17, 7:09 PM
    • 15,254 Posts
    • 13,590 Thanks
    AdrianC
    • #6
    • 4th Oct 17, 7:09 PM
    • #6
    • 4th Oct 17, 7:09 PM
    Have you actually bothered to check the EPC?
    https://www.epcregister.com/reportSearchAddressTerms.html?redirect=reportSearc hAddressByPostcode

    I'm no great believer in the accuracy of EPCs, but there's a HUGE difference between a property that's realistically a B (very energy efficient) and one that's realistically a G (wind howling through it). Anybody with quarter of a gram of common sense will twig within seconds of walking in the door.

    An electricity bill of £40 for an EMPTY property in the summer, with the heating off is also nothing whatsoever to do with how well insulated the property is or isn't.
    • seashore22
    • By seashore22 4th Oct 17, 7:39 PM
    • 612 Posts
    • 1,233 Thanks
    seashore22
    • #7
    • 4th Oct 17, 7:39 PM
    • #7
    • 4th Oct 17, 7:39 PM

    I'm no great believer in the accuracy of EPCs, but there's a HUGE difference between a property that's realistically a B (very energy efficient) and one that's realistically a G (wind howling through it). Anybody with quarter of a gram of common sense will twig within seconds of walking in the door.
    Originally posted by AdrianC
    I was going to say exactly this. To a large extent you only have to look at a property to know that it's more likely to be a G rather than a B. Is it a purpose built flat or a converted period property? I assume it's the latter.
    • bob bank spanker
    • By bob bank spanker 4th Oct 17, 7:47 PM
    • 523 Posts
    • 991 Thanks
    bob bank spanker
    • #8
    • 4th Oct 17, 7:47 PM
    • #8
    • 4th Oct 17, 7:47 PM
    £40 for 3 months standing charges really is not a lot.
    • eddddy
    • By eddddy 4th Oct 17, 11:18 PM
    • 5,260 Posts
    • 4,901 Thanks
    eddddy
    • #9
    • 4th Oct 17, 11:18 PM
    • #9
    • 4th Oct 17, 11:18 PM
    This doesn't sound like an EPC related problem.

    It sounds more like something(s) was left switch on whilst the house was empty through the summer.

    Maybe the hot water immersion heater, or a room heater (plus perhaps the fridge, freezer, some lights, etc).

    Maybe the bill would have been lower if the hot water tank had better insulation and/or the bulbs were low energy - but that's not the real problem. The real problem is that they were probably left switched on.
    • Car1980
    • By Car1980 5th Oct 17, 5:21 AM
    • 213 Posts
    • 97 Thanks
    Car1980
    Do they access to the meter themselves? Who is providing these readings?
  • nPower
    Hi, I wonder if anyone can offer some advice please. My son and his girlfriend are in their second year at Uni together and moved into a flat at the beginning of July, having viewed it and put down a deposit in November last year. They were advised at the time of viewing it that the property had an EPC rating of B (which they got in writing). They literally moved their things in, then came home for the summer. Whilst at home with me, they received their first electric bill of £40 which they queried with NPower as they couldn't understand why it was so high when the property was empty. They confirmed the meter reading was correct. Upon then phoning the agent, they were advised that the property actually had an EPC rating of G. They returned to the flat on 21 September and received another bill the following week for £80! They have spoken and written to the agent regarding this issue (it turns out the landlord also owns the letting agency) and they were informed that as a goodwill gesture they could terminate their tenancy agreement immediately. This is simply not a viable option when they had to reserve the property early on due to a shortage of property in the area, they have spent money using a man and van to move there in the first place and they have also now started back at Uni. They are literally frightened to put the heating on because of the prospect of even higher bills, and that's without the winter months! Do they have any redress at all and if so, what could this be? Thank you
    Originally posted by jow4396



    Hi jow4396,

    Thanks for your message. Please contact us using the details on our profile page if you need our help with this.

    Thanks,

    Jen
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
    • Lokolo
    • By Lokolo 5th Oct 17, 9:35 AM
    • 19,773 Posts
    • 14,775 Thanks
    Lokolo
    Do they access to the meter themselves? Who is providing these readings?
    Originally posted by Car1980
    Yes. What is the actual usage, not the amount they are being charged.
    • Surrey_EA
    • By Surrey_EA 9th Oct 17, 1:44 PM
    • 1,152 Posts
    • 1,347 Thanks
    Surrey_EA
    I'm selling a brand new property right now, with all manner of mod cons to be energy efficient, and it's only just scraped a B rating.
    • G_M
    • By G_M 9th Oct 17, 2:35 PM
    • 41,427 Posts
    • 47,767 Thanks
    G_M
    Andrew,
    If you wish to contribute regularly to the forum, using your expertise, you might be better off not doing so using your company name.

    Touting for business on the forum is against forum rules, as is sending PMs to other posters offering your services.

    Your knowledge and experience of EPCs is, of course, welcome, provided there are no strings attached!
    Last edited by G_M; 09-10-2017 at 2:48 PM.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,157Posts Today

8,210Users online

Martin's Twitter