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  • FIRST POST
    • sunni
    • By sunni 3rd Oct 17, 4:43 PM
    • 761Posts
    • 30Thanks
    sunni
    re paypal and indemnity claim in bank - scammed?
    • #1
    • 3rd Oct 17, 4:43 PM
    re paypal and indemnity claim in bank - scammed? 3rd Oct 17 at 4:43 PM
    * Posting on behalf of friend *

    So she's sent money to someone via paypal to get info re business opportunities and received an email from them but basically it's all crap and she's been scammed!

    She's rang paypal who said buyer protection isn't offered through personal payment. Paypal advised to ring the bank to open up an indemnity claim. She rang the bank and they said no it's not covered and to ring Paypal as they should refund!

    So one's saying to ring the other etc and here's a copy of the paypal email she received below, however the bank is saying no! (personally I don't think she'll get any money back but I said I'd post for her here)

    I'm sending you this email today regarding the payment you have sent on the 16th September for 80.

    I can confirm that this payment has gone through our system via the personal payment method which we don’t offer buyer protection. So due to this we wouldn’t be able to assist you in getting a refund.
    I would recommend getting in touch with your bank where the payment has been requested from and get them to raise an indemnity claim to get the money back that way for you.

    Thank you for your time.
Page 1
    • paddyandstumpy
    • By paddyandstumpy 3rd Oct 17, 4:46 PM
    • 915 Posts
    • 409 Thanks
    paddyandstumpy
    • #2
    • 3rd Oct 17, 4:46 PM
    • #2
    • 3rd Oct 17, 4:46 PM
    If you send me 75 I'll tell you how to fight it...
    • sunni
    • By sunni 3rd Oct 17, 4:47 PM
    • 761 Posts
    • 30 Thanks
    sunni
    • #3
    • 3rd Oct 17, 4:47 PM
    • #3
    • 3rd Oct 17, 4:47 PM
    If you send me 75 I'll tell you how to fight it...
    Originally posted by paddyandstumpy
    I'm sure she'll not agree to that!!
    • Loanranger
    • By Loanranger 3rd Oct 17, 4:47 PM
    • 2,000 Posts
    • 5,206 Thanks
    Loanranger
    • #4
    • 3rd Oct 17, 4:47 PM
    • #4
    • 3rd Oct 17, 4:47 PM
    Caveat emptor.
    • steampowered
    • By steampowered 3rd Oct 17, 7:30 PM
    • 1,949 Posts
    • 1,823 Thanks
    steampowered
    • #5
    • 3rd Oct 17, 7:30 PM
    • #5
    • 3rd Oct 17, 7:30 PM
    I doubt the bank will help. This was not a debit or credit card payment.

    There is no bank protection when you purchase virtual currency (such as using paypal) or do a bank transfer.

    When you pay through paypal, you are not protected by the bank and are only protected by paypal's rules. So if this was a personal payments that is not eligible for paypal's buyer protection you are stuffed.

    The only remedy would be to find an address for the person who was sent money and raise a small court claim against them through the moneyclaimonline system.

    If you don't have an address for the recipient you are stuffed.

    Sorry.
    • soolin
    • By soolin 4th Oct 17, 11:09 PM
    • 59,577 Posts
    • 42,270 Thanks
    soolin
    • #6
    • 4th Oct 17, 11:09 PM
    • #6
    • 4th Oct 17, 11:09 PM
    OP I assume by 'personal payment' you mean a friends and family payment? IF so then there is going to be virtually nothing that your friend can do. Friends and family means just that, someone you trust because you are sending a direct payment that cannot be reclaimed.

    Also as above that would not preclude any legal action, but without a geographic address that isn't possible.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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