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  • FIRST POST
    • classix
    • By classix 3rd Oct 17, 1:15 PM
    • 33Posts
    • 2Thanks
    classix
    Lidl parking charge
    • #1
    • 3rd Oct 17, 1:15 PM
    Lidl parking charge 3rd Oct 17 at 1:15 PM
    Hi

    I went to Lidl last week with my wife who went in store to have a look around. I stayed in the car. She was in store for about 25 mins and didn't buy anything. A week later i got a parking charge for £90!

    The old system which i thought still stood was one hour free parking. As i parked up i saw the sign that said customer parking only and thought no problem.

    My wife who's first language is not English didn't realise that things had changed.

    I went back to the store to have a look and the small print says u have to enter registration number. U also have to actually buy something to get a receipt to scan to be eligible for free parking. So basically u can't just walk out with nothing like my wife did.

    I've read the appeals template but is point one valid?
Page 1
    • Redx
    • By Redx 3rd Oct 17, 2:09 PM
    • 16,895 Posts
    • 20,997 Thanks
    Redx
    • #2
    • 3rd Oct 17, 2:09 PM
    • #2
    • 3rd Oct 17, 2:09 PM
    the templates in that NEWBIES thread are used "as is" , no alterations, and yes they are up to date , as are all the first 4 posts (and post #9 too)
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • classix
    • By classix 3rd Oct 17, 2:40 PM
    • 33 Posts
    • 2 Thanks
    classix
    • #3
    • 3rd Oct 17, 2:40 PM
    • #3
    • 3rd Oct 17, 2:40 PM
    I'm referring to the first point in the template for IPC members:

    Who is the party that contracted with your company and are they the landowner?

    Is this not referring to Lidl?

    And in the parking charge letter it also has my details as obtained from the DVLA. So the point referring to that in the template should that be included?
    • Quentin
    • By Quentin 3rd Oct 17, 4:03 PM
    • 33,495 Posts
    • 17,366 Thanks
    Quentin
    • #4
    • 3rd Oct 17, 4:03 PM
    • #4
    • 3rd Oct 17, 4:03 PM
    Don't worry.


    The newbies faq thread explains the futility of appealing to IPC members, and that letter's purpose is to show a judge (should it get that far) that you didn't simply ignore them
    • Redx
    • By Redx 3rd Oct 17, 4:13 PM
    • 16,895 Posts
    • 20,997 Thanks
    Redx
    • #5
    • 3rd Oct 17, 4:13 PM
    • #5
    • 3rd Oct 17, 4:13 PM
    you have no idea who the landowner is , it could be Brtitish Land , Peel Holdings , the BRITISH AIRWAYS PENSION FUND , could be anybody at all

    so unless you have paid the Land Registry a few pounds to find out , you are assuming it is the name of the shop on the site

    making random assumptions like this could cost you dear

    when I said "as is" , I actually meant "AS IS" ie:- with no alterations

    as they already have your details, change it to the past tense if you wish it to be grammatically correct, but as they will get somebody on minimum wage to issue a template refusal, dont expect them to have a PhD or a Masters Degree in the English Language
    Last edited by Redx; 03-10-2017 at 7:29 PM.
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • classix
    • By classix 3rd Oct 17, 4:21 PM
    • 33 Posts
    • 2 Thanks
    classix
    • #6
    • 3rd Oct 17, 4:21 PM
    • #6
    • 3rd Oct 17, 4:21 PM
    I was thinking of including the fact that just because we didn't buy surging doesn't mean we're not customers. And this is a flaw in the system that is designed to force people to buy something irrespective of whether they need it

    But it sounds like I'm wasting my time as u make it sound like i can't get this overturned
    • Quentin
    • By Quentin 3rd Oct 17, 4:26 PM
    • 33,495 Posts
    • 17,366 Thanks
    Quentin
    • #7
    • 3rd Oct 17, 4:26 PM
    • #7
    • 3rd Oct 17, 4:26 PM
    If you read up the newbies faq thread near the top of the forum you will see the futility of appeals to IPC companies. (Everyone is politely asked to read there before starting a new thread)


    You will also see advice there on the best way to get a pcn cancelled!!


    Which is by complaining to the retailer
    • The Deep
    • By The Deep 3rd Oct 17, 4:35 PM
    • 7,413 Posts
    • 6,460 Thanks
    The Deep
    • #8
    • 3rd Oct 17, 4:35 PM
    • #8
    • 3rd Oct 17, 4:35 PM
    I very much suspect that the stipulation that you have to buy something may be an unfair term in a consumer contract.

    Suppose they are offering widgets at 50% off, and you need a widget. You go in to buy one and they have sold out, why should that cost you £100?

    Read this

    http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

    Why not complain in writing to your local Trading Standards Department?
    You never know how far you can go until you go too far.
    • redux
    • By redux 3rd Oct 17, 4:48 PM
    • 17,643 Posts
    • 22,636 Thanks
    redux
    • #9
    • 3rd Oct 17, 4:48 PM
    • #9
    • 3rd Oct 17, 4:48 PM
    Lidl have had this system for some time.

    On a visit about 6 months ago I said I realised I'd forgotten to scan the ticket on my previous visit. The reply was if I received a letter bring it in and they'd arrange to cancel it.

    So I'd suggest asking in the store.

    I didn't subsequently receive any letter. Perhaps if they check the registration and discover the car has been there a few other occasions they won't bother.
    • Coupon-mad
    • By Coupon-mad 3rd Oct 17, 4:56 PM
    • 51,711 Posts
    • 65,364 Thanks
    Coupon-mad
    I was thinking of including the fact that just because we didn't buy surging doesn't mean we're not customers. And this is a flaw in the system that is designed to force people to buy something irrespective of whether they need it

    But it sounds like I'm wasting my time as u make it sound like i can't get this overturned
    Originally posted by classix
    Maybe you can't, but so what? It's just letters! No-one PAYS Athena here, ever!

    I wouldn't bother with the appeal but just do the same as everyone else on the Lidl threads you will hopefully have read first - if not, search the forum and read them.

    Email the CEO. His name is in 'Successful Complaints about PPCs' the first link in the NEWBIES thread. He cancels them. Athena don't, not whenever we've seen.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • classix
    • By classix 3rd Oct 17, 6:45 PM
    • 33 Posts
    • 2 Thanks
    classix
    Is there a template email to send to the ceo of Lidl and what exactly would i say to justify the oversty?
    • Umkomaas
    • By Umkomaas 3rd Oct 17, 6:51 PM
    • 15,898 Posts
    • 24,643 Thanks
    Umkomaas
    Is there a template email to send to the ceo of Lidl and what exactly would i say to justify the oversty?
    Originally posted by classix
    No - you just do it from the heart, from a regular customer (attach copies of previous receipts, bank/cc statements) who will become an ex-customer if Lidl find it more important that Athena get £90 from you and they (Lidl) lose you and your family members as customers.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • Coupon-mad
    • By Coupon-mad 3rd Oct 17, 10:02 PM
    • 51,711 Posts
    • 65,364 Thanks
    Coupon-mad
    Wouldn't be good if there was a thread called 'Successful Complaints about PPCs' linked in the NEWBIES FAQs, showing pretty much very complaint to retailers, made for about 5 years...with a very recent linked post all about Lidl.

    Oh, wait...
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • classix
    • By classix 4th Oct 17, 6:54 AM
    • 33 Posts
    • 2 Thanks
    classix
    I've looked through those posts and unless I've missed it i haven't seen one where someone in my situation had the charge cancelled.

    We are not overly regular shoppers and just popped in to see if their were any bargains
    • Umkomaas
    • By Umkomaas 4th Oct 17, 9:36 AM
    • 15,898 Posts
    • 24,643 Thanks
    Umkomaas
    I've looked through those posts and unless I've missed it i haven't seen one where someone in my situation had the charge cancelled.
    Looking for an identical (or even similar) situation is an error many make. You will have wasted a great deal of time looking for such. Forget that, just get a complaint in to the CEO.

    You don’t have to tell him you are ‘occasional’ customers, just tell him that you are ‘customers’, that’s all he needs to know. He doesn’t know you from Adam, so won’t be able to determine what ‘ kind’ of a customer you are. A customer is a customer - and should be king (or queen).
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • Coupon-mad
    • By Coupon-mad 4th Oct 17, 2:12 PM
    • 51,711 Posts
    • 65,364 Thanks
    Coupon-mad
    I've looked through those posts and unless I've missed it i haven't seen one where someone in my situation had the charge cancelled.

    We are not overly regular shoppers and just popped in to see if their were any bargains
    Originally posted by classix
    Loads of people over the years have had charges cancelled when browsing, and even people who've taken the mickey and wandered to other shops - depends how assertive the complaint is and how amenable the Store manager is. Definitely seen lots of successes (they are not ALL in that thread).
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • classix
    • By classix 5th Oct 17, 1:59 PM
    • 33 Posts
    • 2 Thanks
    classix
    I emailed ceo and got a reply back from customer services asking me to send receipts from this visit or previous visits and my reg number and they will sort it.

    Problem is i have no receipts. Can't say that we keep receipts for shopping at a supermarket
    • stevenhp1987
    • By stevenhp1987 5th Oct 17, 2:04 PM
    • 433 Posts
    • 372 Thanks
    stevenhp1987
    I emailed ceo and got a reply back from customer services asking me to send receipts from this visit or previous visits and my reg number and they will sort it.

    Problem is i have no receipts. Can't say that we keep receipts for shopping at a supermarket
    Originally posted by classix
    Did you pay by card?

    You could show them statements and it proves you shop there?
    • classix
    • By classix 5th Oct 17, 2:22 PM
    • 33 Posts
    • 2 Thanks
    classix
    We use cash and anyway they refuse to accept credit card statements
    • Umkomaas
    • By Umkomaas 5th Oct 17, 6:19 PM
    • 15,898 Posts
    • 24,643 Thanks
    Umkomaas
    Just tell them then that you only use cash and you’ve never once contemplated retaining receipts for perishable goods just for the off chance that you might be hit by a parking ticket some weeks/months later.

    If retaining such receipts is so important for regular cash customers to avoid being hounded by a third party parking company, then Lidl should be making that very clear to such customers via notices in stores and by advice from till operators at the point of paying cash for their goods. There must be so many cash customers using Lidl, that surely there is a duty of care placed on the company to protect such customers from the ravages of its parking dogs.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
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