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  • FIRST POST
    • fake_smile
    • By fake_smile 3rd Oct 17, 12:16 PM
    • 155Posts
    • 241Thanks
    fake_smile
    Utilita - help me
    • #1
    • 3rd Oct 17, 12:16 PM
    Utilita - help me 3rd Oct 17 at 12:16 PM
    Received a telephone call on 15th September from Utilita.

    It all sounded good, my current provider is expensive and I was actively looking to change supplier. So the caller asked me to say yes after each paragraph he read out so I would be entering into a verbal contract. As I was doing so, I had a quick change of heart (I have several mental health conditions, long story). And I terminated the call before agreeing. I only agreed to 1 part. Confirming my name and date of birth.

    I have now been told that I have been signed up and can not cancel because the 14 day cooling off period has passed. It hasn't been 14 clear days. Shouldn't this be clear days, not including weekends?

    I know this is my fault and I should have declined instead of terminating the call halfway through. Its just the way I am. I'm an idiot.

    Does anyone know if I can still get out of it? I am not even named on the tenancy at the house.
Page 1
    • Hengus
    • By Hengus 3rd Oct 17, 12:44 PM
    • 4,365 Posts
    • 2,565 Thanks
    Hengus
    • #2
    • 3rd Oct 17, 12:44 PM
    • #2
    • 3rd Oct 17, 12:44 PM
    Received a telephone call on 15th September from Utilita.

    It all sounded good, my current provider is expensive and I was actively looking to change supplier. So the caller asked me to say yes after each paragraph he read out so I would be entering into a verbal contract. As I was doing so, I had a quick change of heart (I have several mental health conditions, long story). And I terminated the call before agreeing. I only agreed to 1 part. Confirming my name and date of birth.

    I have now been told that I have been signed up and can not cancel because the 14 day cooling off period has passed. It hasn't been 14 clear days. Shouldn't this be clear days, not including weekends?

    I know this is my fault and I should have declined instead of terminating the call halfway through. Its just the way I am. I'm an idiot.

    Does anyone know if I can still get out of it? I am not even named on the tenancy at the house.
    Originally posted by fake_smile
    It is 14 days including weekends. You can get out of any domestic energy contract by initiating another switch but this may incur an exit fee. If it does, look for a supplier like Bulb which will re-pay any exit fee if you switch to them. Have a look at their website. You can then switch again if you can find a better deal.
    • footyguy
    • By footyguy 3rd Oct 17, 2:09 PM
    • 3,683 Posts
    • 1,463 Thanks
    footyguy
    • #3
    • 3rd Oct 17, 2:09 PM
    • #3
    • 3rd Oct 17, 2:09 PM
    Received a telephone call on 15th September from Utilita.

    It all sounded good, my current provider is expensive and I was actively looking to change supplier. So the caller asked me to say yes after each paragraph he read out so I would be entering into a verbal contract. As I was doing so, I had a quick change of heart (I have several mental health conditions, long story). And I terminated the call before agreeing. I only agreed to 1 part. Confirming my name and date of birth.

    I have now been told that I have been signed up and can not cancel because the 14 day cooling off period has passed. It hasn't been 14 clear days. Shouldn't this be clear days, not including weekends?

    I know this is my fault and I should have declined instead of terminating the call halfway through. Its just the way I am. I'm an idiot.

    Does anyone know if I can still get out of it? I am not even named on the tenancy at the house.
    Originally posted by fake_smile
    I'm sorry, but your version of events does not really make much sense.

    As you say, you were warned you "would be" entering into a verbal contract, however you "had a quick change of heart" and "terminated the call before agreeing"

    You say you "only agreed to 1 part. Confirming my name and date of birth."

    If you did not enter in a contract for Utilita to supply you, then they cannot create a contract.

    Also you should have been advised of the 14 day cooling off period, or at least it sent to you before it expired (there's no point being told once it expires)

    Did your existing supplier not contact you with a 'sorry you are leaving' communication? If not, sounds like they don't care you are leaving.

    Consult a comparison site to find the best deal for you. As a domestic customer, you can move supplier whenever you like ... although early exit fees may apply. These can often be mitigated by the possible cashback available when switching to may suppliers.

    Edit: I see this isn't the only contract you dispute having ever created
    http://forums.moneysavingexpert.com/showthread.php?t=5721015

    Good luck!
    Last edited by footyguy; 03-10-2017 at 2:15 PM.
    • fake_smile
    • By fake_smile 3rd Oct 17, 4:37 PM
    • 155 Posts
    • 241 Thanks
    fake_smile
    • #4
    • 3rd Oct 17, 4:37 PM
    • #4
    • 3rd Oct 17, 4:37 PM
    I'm sorry, but your version of events does not really make much sense.

    As you say, you were warned you "would be" entering into a verbal contract, however you "had a quick change of heart" and "terminated the call before agreeing"

    You say you "only agreed to 1 part. Confirming my name and date of birth."

    If you did not enter in a contract for Utilita to supply you, then they cannot create a contract.

    Also you should have been advised of the 14 day cooling off period, or at least it sent to you before it expired (there's no point being told once it expires)

    Did your existing supplier not contact you with a 'sorry you are leaving' communication? If not, sounds like they don't care you are leaving.

    Consult a comparison site to find the best deal for you. As a domestic customer, you can move supplier whenever you like ... although early exit fees may apply. These can often be mitigated by the possible cashback available when switching to may suppliers.

    Edit: I see this isn't the only contract you dispute having ever created
    http://forums.moneysavingexpert.com/showthread.php?t=5721015

    Good luck!
    Originally posted by footyguy
    Thanks for the advice. However I am perplexed by your comments about this not being the only contract I have disputed.

    How are unauthorised transactions on my bank statement a dispute of a contract?
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