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    • Argaty
    • By Argaty 3rd Oct 17, 11:38 AM
    • 1Posts
    • 0Thanks
    Argaty
    Which operator to apply to for compensation?
    • #1
    • 3rd Oct 17, 11:38 AM
    Which operator to apply to for compensation? 3rd Oct 17 at 11:38 AM
    Hello and I hope someone can clarify for me..... we were booked on a flight through KLM but which was actually a Kenyan Airways aeroplane. The flight reference is KLM as was the original booking. However KLM are trying to say that the application for compensation (the flight was cancelled due to a fuel leak and we had to spend the night in the floor at Schipol, travelling on a different route the next day and losing a whole day of our holiday) should go to Kenyan Airways not them. The whole handling of the problem including the letter handed out to passengers telling us that there was no hotel room available and that we had to go for help to the airport hotels desk - which closed at 23.00 and we were turfed off the flight at 0.30 hours after sitting in the ground for 4 hours - was all clearly from KLM. So any advice very gratefully received.
    Thanks so much in advance.
Page 1
    • Caz3121
    • By Caz3121 3rd Oct 17, 11:49 AM
    • 10,810 Posts
    • 7,043 Thanks
    Caz3121
    • #2
    • 3rd Oct 17, 11:49 AM
    • #2
    • 3rd Oct 17, 11:49 AM
    which was actually a Kenyan Airways aeroplane.
    Originally posted by Argaty
    EU261 is claimed from the operating carrier. Who you purchased the ticket from, the flight number are who looks after the airline at the airport are not relevant. This was a codeshare flight with Kenyan Airways so the claim is from them. KLM are correct.
    • silvercar
    • By silvercar 3rd Oct 17, 2:58 PM
    • 36,079 Posts
    • 151,720 Thanks
    silvercar
    • #3
    • 3rd Oct 17, 2:58 PM
    • #3
    • 3rd Oct 17, 2:58 PM
    I suspect that Kenyan Airlines won't have that much experience of EU claims, given that they are not in the EU. However, it is always the operating airline that is responsible, so they are the correct people to complain to.
    • legal magpie
    • By legal magpie 4th Oct 17, 1:00 PM
    • 744 Posts
    • 352 Thanks
    legal magpie
    • #4
    • 4th Oct 17, 1:00 PM
    • #4
    • 4th Oct 17, 1:00 PM
    Is it possible to find out in advance which airline will be operating a codeshare flight?
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