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  • FIRST POST
    • johannis
    • By johannis 3rd Oct 17, 10:48 AM
    • 120Posts
    • 22Thanks
    johannis
    BT: stick or twist?
    • #1
    • 3rd Oct 17, 10:48 AM
    BT: stick or twist? 3rd Oct 17 at 10:48 AM
    Hi all. I changed to BT in November last year. It was fairly disastrous and led to this epic thread http://forums.moneysavingexpert.com/showthread.php?t=5581067
    but since sorting that out its been OK. My contract is up at the end of Dec and i'm being offered the same deal on BB and Calls (unlimited infinity 1) £32.49 and it appears the tv packages are remaining the same. (BT vision and sports + netflix £21)
    While i was annoyed with BT and still don't think they can deal with customers, am i likely to get a better deal with anyone else?
    Sky keep offering 60% off to come back but that was normal BB and Virgin bombard the house with mail spouting random figures.
    Should i just save myself the hassle?
Page 1
    • JJ Egan
    • By JJ Egan 3rd Oct 17, 11:25 AM
    • 9,943 Posts
    • 4,095 Thanks
    JJ Egan
    • #2
    • 3rd Oct 17, 11:25 AM
    • #2
    • 3rd Oct 17, 11:25 AM
    <<Virgin bombard the house with mail spouting random figures. >

    Do you have VM in your street ??

    Decide what you want then price those services up .If significantly cheaper tell BT you are leaving and why . They may make an offer .

    BT vision Is that no longer available and BT TV may be a better deal .Likewise can you get Netflix cheaper .
    • warehouse
    • By warehouse 3rd Oct 17, 11:30 AM
    • 3,030 Posts
    • 5,657 Thanks
    warehouse
    • #3
    • 3rd Oct 17, 11:30 AM
    • #3
    • 3rd Oct 17, 11:30 AM
    BT are fine until you have a problem, then they are an absolute car crash. I've seen it first hand and I've read many many times on here about issues people are having.

    In your shoes I'd 100% swap to Virgin.
    Pants
    • Mister G
    • By Mister G 3rd Oct 17, 11:36 AM
    • 447 Posts
    • 268 Thanks
    Mister G
    • #4
    • 3rd Oct 17, 11:36 AM
    • #4
    • 3rd Oct 17, 11:36 AM
    Just one word of caution about Virgin.

    In some areas of the country their network is seriously congested, meaning that speeds during busy times can drop significantly.

    I'm assuming that if VM are mailshotting your address that means that it is available (not always the case!).

    Maybe worth checking speeds with your neighbours, if any are already on VM.
    • AndyPK
    • By AndyPK 3rd Oct 17, 12:13 PM
    • 2,475 Posts
    • 661 Thanks
    AndyPK
    • #5
    • 3rd Oct 17, 12:13 PM
    • #5
    • 3rd Oct 17, 12:13 PM
    £32 isn't a bad price.
    • JJ Egan
    • By JJ Egan 3rd Oct 17, 3:37 PM
    • 9,943 Posts
    • 4,095 Thanks
    JJ Egan
    • #6
    • 3rd Oct 17, 3:37 PM
    • #6
    • 3rd Oct 17, 3:37 PM
    £35 is more or less the price i pay BT for .
    BT Infinity 1 + BT TV Entertainment Plus + BT Sport HD >> Line rental paid in advance .
    • Ian011
    • By Ian011 3rd Oct 17, 4:34 PM
    • 1,885 Posts
    • 1,062 Thanks
    Ian011
    • #7
    • 3rd Oct 17, 4:34 PM
    • #7
    • 3rd Oct 17, 4:34 PM
    BT is the only major landline provider to not yet offer inclusive calls to mobile numbers in their unlimited anytime call plans.

    They do, however, continue to offer inclusive calls to premium rate 0845 and 0870 numbers. These can be used to call some dial-through providers.

    This allows calls to be made to mobile numbers, other 084 and 087 numbers, and to various international destinations with no further charges.
    • johannis
    • By johannis 3rd Oct 17, 4:40 PM
    • 120 Posts
    • 22 Thanks
    johannis
    • #8
    • 3rd Oct 17, 4:40 PM
    • #8
    • 3rd Oct 17, 4:40 PM
    Thanks for your thoughts, As pointed out this isn't a bad deal and having made a horlix of the initial set up i wouldn't trust them to let me go without !!!!!!ing up.
    I might sound out Virgin but right now i'm leaning towards staying.
    • AndyPK
    • By AndyPK 3rd Oct 17, 6:25 PM
    • 2,475 Posts
    • 661 Thanks
    AndyPK
    • #9
    • 3rd Oct 17, 6:25 PM
    • #9
    • 3rd Oct 17, 6:25 PM
    No point talking to virgin unless you have virgin cables in your house.
    They are also good at price increases
    • Daveahare99
    • By Daveahare99 4th Oct 17, 12:24 PM
    • 49 Posts
    • 20 Thanks
    Daveahare99
    If you are considering Virgin don't do it online. Put in an inquiry or request a call back. In my experience they improve the price over the phone.

    Ours comes out now at £30 PM compared to £36w/ BT. Off the top of my head I am not sure of the exact package but it isn't basic. Netflix, sport and calls all included.

    Anyway point is get someone on the phone who is on commission as opposed to online they should do a better deal.

    Hope it helps.
    • craigr98
    • By craigr98 4th Oct 17, 1:26 PM
    • 168 Posts
    • 31 Thanks
    craigr98
    If you want better customer service then Which are recommending Zen as an ISP but they are more expensive but I guess it's what you pay for.
    • Ian011
    • By Ian011 4th Oct 17, 6:40 PM
    • 1,885 Posts
    • 1,062 Thanks
    Ian011
    One of the problems with Zen is their tariff list contains provably gross inaccuracies and they refuse to acknowledge or fix them.
    • craigr98
    • By craigr98 4th Oct 17, 7:44 PM
    • 168 Posts
    • 31 Thanks
    craigr98
    One of the problems with Zen is their tariff list contains provably gross inaccuracies and they refuse to acknowledge or fix them.
    Originally posted by Ian011
    I was hoping to switch to them. Would you mind expanding on what you mean?
    • Tyler Durden UK
    • By Tyler Durden UK 4th Oct 17, 8:32 PM
    • 687 Posts
    • 467 Thanks
    Tyler Durden UK
    Don't forget to take quidco / topcashback into account when considering switching bb providers
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