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  • FIRST POST
    • BartyBoy
    • By BartyBoy 3rd Oct 17, 9:56 AM
    • 399Posts
    • 40Thanks
    BartyBoy
    Post Office Money Platinum Credit Card
    • #1
    • 3rd Oct 17, 9:56 AM
    Post Office Money Platinum Credit Card 3rd Oct 17 at 9:56 AM
    Hello All

    I am currently experiencing some issues with my PO Money Platinum credit card. It has come to the point that I need to see my old statements between May and October 2016. I used to receive my statements by post but me trying to be environmental friendly I switched to paperless statements in May 2016.

    Anyway, I noticed the oldest statement that I can view on my online account now was the November 2016 one. I was a bit confused here as I thought when PO Money moved their service from their old website to the new one, they have lost my previous statements. I therefore phoned PO Money to query.

    I was told by PO Money that the online statements are only available to view for 12 months. After that, the statements will be erased. If I wanted to receive a copy of the old statement, there will be a charge of £5 per each statement. I told PO Money that I was not aware the online statements only stay for 12 months, not permanently. I explained the reason why I switched to paperless was to save the environment, but now it seems that I have dug a hole for myself here.

    I was told by the staff from PO Money on the phone that, the 12 months limit was on the T&Cs. I don't recall such rule honestly. And now I switched my paperless statements back to normal statements, there is no sign of saying the paperless statements are only available for 12 months.

    I just wonder if any other PO Money credit card holders are aware of this T&Cs at all.

    In terms of paperless statements, am I the only one here to think such things would stay available online permanently?

    Many thanks, everybody!
Page 1
    • sivs
    • By sivs 3rd Oct 17, 10:39 AM
    • 225 Posts
    • 53 Thanks
    sivs
    • #2
    • 3rd Oct 17, 10:39 AM
    • #2
    • 3rd Oct 17, 10:39 AM
    I'm not sure what they say in the T&C however in theory you are saving the company money by them posting them online only.

    I would send the a complaint and you never know they might just send you a copy of the statement.
    • BartyBoy
    • By BartyBoy 3rd Oct 17, 10:47 AM
    • 399 Posts
    • 40 Thanks
    BartyBoy
    • #3
    • 3rd Oct 17, 10:47 AM
    • #3
    • 3rd Oct 17, 10:47 AM
    I'm not sure what they say in the T&C however in theory you are saving the company money by them posting them online only.

    I would send the a complaint and you never know they might just send you a copy of the statement.
    Originally posted by sivs
    That was my intention to have the paperless statement – save paper, save the environment and save their hassle to generate + post me the statements... thanks for your message!
    • wiseonesomeofthetime
    • By wiseonesomeofthetime 3rd Oct 17, 7:01 PM
    • 140 Posts
    • 67 Thanks
    wiseonesomeofthetime
    • #4
    • 3rd Oct 17, 7:01 PM
    • #4
    • 3rd Oct 17, 7:01 PM
    Just checked my PO credit card account.

    Statements visible from Oct 2016, no earlier.

    Cannot find any T&Cs with limit.
    • BartyBoy
    • By BartyBoy 3rd Oct 17, 7:15 PM
    • 399 Posts
    • 40 Thanks
    BartyBoy
    • #5
    • 3rd Oct 17, 7:15 PM
    • #5
    • 3rd Oct 17, 7:15 PM
    Just checked my PO credit card account.

    Statements visible from Oct 2016, no earlier.

    Cannot find any T&Cs with limit.
    Originally posted by wiseonesomeofthetime
    When did you switch to paperless?

    I switched mine in April 2016, it means I have no record of my statements between May and September 2016, unless I pay £25 fee to obtain a paper copy now. I am really not impressed here.
    • wiseonesomeofthetime
    • By wiseonesomeofthetime 3rd Oct 17, 7:42 PM
    • 140 Posts
    • 67 Thanks
    wiseonesomeofthetime
    • #6
    • 3rd Oct 17, 7:42 PM
    • #6
    • 3rd Oct 17, 7:42 PM
    When did you switch to paperless?

    I switched mine in April 2016, it means I have no record of my statements between May and September 2016, unless I pay £25 fee to obtain a paper copy now. I am really not impressed here.
    Originally posted by BartyBoy
    Last paper statement I have is March 2016.

    Cannot find any similar T&Cs on my Bank of Ireland backed AA credit card either. Would be similar, however, I kept receiving paper statements until early this year.
    • StopIt
    • By StopIt 4th Oct 17, 9:28 AM
    • 1,449 Posts
    • 1,239 Thanks
    StopIt
    • #7
    • 4th Oct 17, 9:28 AM
    • #7
    • 4th Oct 17, 9:28 AM
    Rather than paying £5 per statement, send £10, for an SAR and ask for ALL statements, as is your right under the data protection act.


    https://ico.org.uk/for-the-public/personal-information/
    • PeacefulWaters
    • By PeacefulWaters 4th Oct 17, 9:45 AM
    • 7,303 Posts
    • 9,044 Thanks
    PeacefulWaters
    • #8
    • 4th Oct 17, 9:45 AM
    • #8
    • 4th Oct 17, 9:45 AM
    Is there any way t save statements as a PDF, or just screenshot them and save?

    Might avoid future issues.
    • wiseonesomeofthetime
    • By wiseonesomeofthetime 4th Oct 17, 4:58 PM
    • 140 Posts
    • 67 Thanks
    wiseonesomeofthetime
    • #9
    • 4th Oct 17, 4:58 PM
    • #9
    • 4th Oct 17, 4:58 PM
    Is there any way t save statements as a PDF, or just screenshot them and save?

    Might avoid future issues.
    Originally posted by PeacefulWaters
    Yes.

    Log into your online banking account.

    Select statements from the side bar.

    Click on View | Download alongside the statement you wish to save.

    The statement will open in a new window.

    Top right you should see a downward arrow, next to a printer sign.

    Click on the arrow, select where you want to save the file, check file type as PDF and then click save.

    Simples.
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