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  • FIRST POST
    • Exemplar
    • By Exemplar 2nd Oct 17, 7:47 PM
    • 1,102Posts
    • 419Thanks
    Exemplar
    Anyone successfully rejected a car?
    • #1
    • 2nd Oct 17, 7:47 PM
    Anyone successfully rejected a car? 2nd Oct 17 at 7:47 PM
    We have a 23 month old car on a 48 month PCP.

    Car has been to main dealer 5 times now with same fault (leaking - not a cabriolet!).

    On 3 occasions no fault found.

    2 occasions fault found. 1 costing the dealer £2500, 2nd not known. Last visit car had 2 air-con 'bombs' to deal with the damp smell.

    Currently at main dealer again and has been for a week.

    We contacted the finance company today and started the rejection process and they stated we would be contacted by a case handler within 3 working days and the average resolution time is 8 weeks.

    Has anyone had any experience of what happens? successes/ failures? Ideally we want the car replacing 'like for like'.
    Last edited by Exemplar; 02-10-2017 at 7:48 PM. Reason: .
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
Page 1
    • sheramber
    • By sheramber 2nd Oct 17, 8:13 PM
    • 3,740 Posts
    • 2,757 Thanks
    sheramber
    • #2
    • 2nd Oct 17, 8:13 PM
    • #2
    • 2nd Oct 17, 8:13 PM
    Have you stopped using the car?

    http://www.which.co.uk/consumer-rights/advice/the-second-hand-car-i-bought-has-a-problem-what-are-my-rights

    If you reject a second-hand car bought in the UK, you must stop using it immediately.
    • Exemplar
    • By Exemplar 2nd Oct 17, 8:21 PM
    • 1,102 Posts
    • 419 Thanks
    Exemplar
    • #3
    • 2nd Oct 17, 8:21 PM
    • #3
    • 2nd Oct 17, 8:21 PM
    Have you stopped using the car?

    http://www.which.co.uk/consumer-rights/advice/the-second-hand-car-i-bought-has-a-problem-what-are-my-rights

    If you reject a second-hand car bought in the UK, you must stop using it immediately.
    Originally posted by sheramber
    Currently at main dealer again and has been for a week.
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • Warwick Hunt
    • By Warwick Hunt 2nd Oct 17, 8:40 PM
    • 372 Posts
    • 180 Thanks
    Warwick Hunt
    • #4
    • 2nd Oct 17, 8:40 PM
    • #4
    • 2nd Oct 17, 8:40 PM
    Currently at main dealer again and has been for a week.
    Originally posted by Exemplar
    Well you'll have to leave it there if you reject it and if it comes down to it fight it out in court.
    • Exemplar
    • By Exemplar 2nd Oct 17, 8:43 PM
    • 1,102 Posts
    • 419 Thanks
    Exemplar
    • #5
    • 2nd Oct 17, 8:43 PM
    • #5
    • 2nd Oct 17, 8:43 PM
    Well you'll have to leave it there if you reject it and if it comes down to it fight it out in court.
    Originally posted by Warwick Hunt
    Thanks for your helpful comment.

    Next keyboard warrior?
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • DUTR
    • By DUTR 2nd Oct 17, 11:30 PM
    • 10,927 Posts
    • 6,221 Thanks
    DUTR
    • #6
    • 2nd Oct 17, 11:30 PM
    • #6
    • 2nd Oct 17, 11:30 PM
    Thanks for your helpful comment.

    Next keyboard warrior?
    Originally posted by Exemplar
    Not sure why you think it's an unhelpful comment, it would make sense and strengthen your case if you were not using the vehicle.
    • debtdebt
    • By debtdebt 2nd Oct 17, 11:35 PM
    • 306 Posts
    • 187 Thanks
    debtdebt
    • #7
    • 2nd Oct 17, 11:35 PM
    • #7
    • 2nd Oct 17, 11:35 PM
    Thanks for your helpful comment.

    Next keyboard warrior?
    Originally posted by Exemplar
    Why do you think he's a keyboard warrior? If you're rejecting a car, surely the first step is to hand it back to the supplying dealer??!!
    • wgl2014
    • By wgl2014 2nd Oct 17, 11:54 PM
    • 311 Posts
    • 170 Thanks
    wgl2014
    • #8
    • 2nd Oct 17, 11:54 PM
    • #8
    • 2nd Oct 17, 11:54 PM
    Rejecting a car you have had for nearly two years may not be straightforward. I would suggest you may end up relying on some goodwill from the dealer. If you are planning on another lease car maybe see if this could be arranged through the same dealer, they may then be more inclined to help.
    • Exemplar
    • By Exemplar 3rd Oct 17, 7:19 AM
    • 1,102 Posts
    • 419 Thanks
    Exemplar
    • #9
    • 3rd Oct 17, 7:19 AM
    • #9
    • 3rd Oct 17, 7:19 AM
    Why do you think he's a keyboard warrior? If you're rejecting a car, surely the first step is to hand it back to the supplying dealer??!!
    Originally posted by debtdebt
    As per the title I'm asking for anyone with actual experience. Thus far no-one has offered fact, just fiction....
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • Exemplar
    • By Exemplar 3rd Oct 17, 7:21 AM
    • 1,102 Posts
    • 419 Thanks
    Exemplar
    Rejecting a car you have had for nearly two years may not be straightforward. I would suggest you may end up relying on some goodwill from the dealer. If you are planning on another lease car maybe see if this could be arranged through the same dealer, they may then be more inclined to help.
    Originally posted by wgl2014
    Dealer involvement was started the last time it was in. Luckily the dealer in question is a real box shifter as well as having good customer service. We are hoping that they may come up with something.
    Last edited by Exemplar; 03-10-2017 at 7:22 AM. Reason: .
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • DoaM
    • By DoaM 3rd Oct 17, 8:53 AM
    • 3,309 Posts
    • 3,347 Thanks
    DoaM
    You say 23 months ... so you started the PCP after 1st October 2015? If yes then the Consumer Rights Act 2015 applies. This would have allowed you to reject the vehicle after the 1st failed repair attempt.

    So whilst I have no direct experience, I believe you have sufficient legal backing to reject.

    Consumer Rights Act 2015
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • neilmcl
    • By neilmcl 3rd Oct 17, 9:19 AM
    • 10,142 Posts
    • 7,092 Thanks
    neilmcl
    As per the title I'm asking for anyone with actual experience. Thus far no-one has offered fact, just fiction....
    Originally posted by Exemplar
    With this sort of attitude I'd be surprised if you get any help from now on.
    • Exemplar
    • By Exemplar 3rd Oct 17, 9:59 AM
    • 1,102 Posts
    • 419 Thanks
    Exemplar
    With this sort of attitude I'd be surprised if you get any help from now on.
    Originally posted by neilmcl
    What attitude? I am asking for fact not fiction.
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • DoaM
    • By DoaM 3rd Oct 17, 10:05 AM
    • 3,309 Posts
    • 3,347 Thanks
    DoaM
    What attitude? I am asking for fact not fiction opinion.
    Originally posted by Exemplar
    People aren't giving fictional responses - they're offering their opinions.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • motorguy
    • By motorguy 3rd Oct 17, 11:20 AM
    • 15,539 Posts
    • 8,892 Thanks
    motorguy
    What attitude? I am asking for fact not fiction.
    Originally posted by Exemplar
    Well i'm out - you're attitude sucks.

    Bye.
    You are not special. You are not a beautiful and unique snowflake.
    • agrinnall
    • By agrinnall 3rd Oct 17, 11:25 AM
    • 18,515 Posts
    • 14,228 Thanks
    agrinnall
    What attitude? I am asking for fact not fiction.
    Originally posted by Exemplar
    No, what you appear to want is views that support your own position, just because you're not getting them doesn't mean they are fiction.
    • Exemplar
    • By Exemplar 3rd Oct 17, 12:20 PM
    • 1,102 Posts
    • 419 Thanks
    Exemplar
    No, what you appear to want is views that support your own position, just because you're not getting them doesn't mean they are fiction.
    Originally posted by agrinnall
    Yes it does as they are 'opinions'. I'm after actual fact, not a fact hunt....

    Anyway Audi have called and they are now on the case too.

    So if anyone here has had any ACTUAL experiences I'd be really grateful.
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • Exemplar
    • By Exemplar 3rd Oct 17, 12:21 PM
    • 1,102 Posts
    • 419 Thanks
    Exemplar
    People aren't giving fictional responses - they're offering their opinions.
    Originally posted by DoaM
    And opinion = fact? No it does not.
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • shaun from Africa
    • By shaun from Africa 3rd Oct 17, 12:41 PM
    • 9,495 Posts
    • 10,665 Thanks
    shaun from Africa
    And opinion = fact? No it does not.
    Originally posted by Exemplar
    I used to have a car on PC and after it went faulty 3 times, I wrote a letter to the supplying dealer and rejected the vehicle and received a replacement car.

    Now, is that fact or total bul;l****?
    Whether you like it or not, with any forum such as this you are generally relying on opinions as there is often no way to differentiate fact from fiction.
    (My story above was total fiction)
    • AdrianC
    • By AdrianC 3rd Oct 17, 1:01 PM
    • 15,255 Posts
    • 13,592 Thanks
    AdrianC
    I used to have a car on PC and after it went faulty 3 times, I wrote a letter to the supplying dealer and rejected the vehicle and received a replacement car.

    Now, is that fact or total bul;l****?
    Originally posted by shaun from Africa
    Unless a court judged on a particular case, then all an anecdote like this shows is that at least one dealer is willing to come to a goodwill settlement.

    Even if a court did judge, there's unlikely to have been any legal precedent established. No case can be 100% relied on to give an expected outcome in an inevitably differing case.

    (My story above was total fiction)
    ...and that's the other hazard of relying on internet responses...
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