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    • Ms Chocaholic
    • By Ms Chocaholic 2nd Oct 17, 4:47 PM
    • 8,596Posts
    • 53,042Thanks
    Ms Chocaholic
    Refund Buyer (Cash on Collection)
    • #1
    • 2nd Oct 17, 4:47 PM
    Refund Buyer (Cash on Collection) 2nd Oct 17 at 4:47 PM
    Hi

    I sold a large item on Ebay last week and buyer agreed cash on collection. Got a notification today, buyer paid - he said he forgot. He's happy to pay cash on collection.

    How do I refund him without getting a defect. Think I read on here recently that if I select problem with buyer's address I'll not get one, is that right. I assume I do that through Paypal.

    Would anyone be kind enough to talk me through it.

    Thank you.

    Ms C x
    Thrifty Till 50 Then Spend Till The End

    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
Page 1
    • soolin
    • By soolin 2nd Oct 17, 4:52 PM
    • 59,270 Posts
    • 42,005 Thanks
    soolin
    • #2
    • 2nd Oct 17, 4:52 PM
    • #2
    • 2nd Oct 17, 4:52 PM
    Hi

    I sold a large item on Ebay last week and buyer agreed cash on collection. Got a notification today, buyer paid - he said he forgot. He's happy to pay cash on collection.

    How do I refund him without getting a defect. Think I read on here recently that if I select problem with buyer's address I'll not get one, is that right. I assume I do that through Paypal.

    Would anyone be kind enough to talk me through it.

    Thank you.

    Ms C x
    Originally posted by Ms Chocaholic
    All you can do is risk just refunding the paypal payment. It seems hit and miss as to whether it gives a seller a defect or not (usually not).

    The only other way to have done it, but it is even more risky , is to cancel the sale using the 'buyer address' reason . However as there is already a message between you and the buyer you will potentially get restricted or suspended for 'selling outside of ebay'. Personally I'd risk the direct paypal refund method as all you can get is a defect, which is not guaranteed.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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