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  • FIRST POST
    • sarahs999
    • By sarahs999 2nd Oct 17, 4:04 PM
    • 3,826Posts
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    sarahs999
    distance selling refund rights?
    • #1
    • 2nd Oct 17, 4:04 PM
    distance selling refund rights? 2nd Oct 17 at 4:04 PM
    A retailer is refusing to refund my online purchase (well within the 14 day period) because the item was in the sale. Is this legal? Thanks.
    Debt cleared! £13,128 £0!!!
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    'Eat food. Not too much. Mostly plants.' Michael Pollan
Page 1
    • bris
    • By bris 2nd Oct 17, 4:12 PM
    • 6,937 Posts
    • 5,956 Thanks
    bris
    • #2
    • 2nd Oct 17, 4:12 PM
    • #2
    • 2nd Oct 17, 4:12 PM
    No.............................
    • DoaM
    • By DoaM 2nd Oct 17, 4:29 PM
    • 3,333 Posts
    • 3,375 Thanks
    DoaM
    • #3
    • 2nd Oct 17, 4:29 PM
    • #3
    • 2nd Oct 17, 4:29 PM
    As above.

    Your transaction is covered by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and The Consumer Rights Act 2015.
    Diary of a madman
    Walk the line again today
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    • theonlywayisup
    • By theonlywayisup 2nd Oct 17, 4:36 PM
    • 11,081 Posts
    • 7,419 Thanks
    theonlywayisup
    • #4
    • 2nd Oct 17, 4:36 PM
    • #4
    • 2nd Oct 17, 4:36 PM
    Which country is the seller in?
    • sarahs999
    • By sarahs999 2nd Oct 17, 5:27 PM
    • 3,826 Posts
    • 9,475 Thanks
    sarahs999
    • #5
    • 2nd Oct 17, 5:27 PM
    • #5
    • 2nd Oct 17, 5:27 PM
    They are in the UK.

    I sent them a reply saying that distance selling laws meant they had to accept my goods back and give me a refund. The Customer Services woman said, 'oh, you want to CANCEL your order'. Er, yes dear. That's what I meant when I said I wanted a refund.

    This is a top end brand trying to wriggle out of its legal obligations. Not impressive.
    Debt cleared! £13,128 £0!!!
    Saving for maternity leave: £3,300/£3500
    'Eat food. Not too much. Mostly plants.' Michael Pollan
    • neilmcl
    • By neilmcl 2nd Oct 17, 7:40 PM
    • 10,144 Posts
    • 7,094 Thanks
    neilmcl
    • #6
    • 2nd Oct 17, 7:40 PM
    • #6
    • 2nd Oct 17, 7:40 PM
    Retailer name?
    • waamo
    • By waamo 2nd Oct 17, 8:18 PM
    • 2,063 Posts
    • 2,475 Thanks
    waamo
    • #7
    • 2nd Oct 17, 8:18 PM
    • #7
    • 2nd Oct 17, 8:18 PM
    They are in the UK.

    I sent them a reply saying that distance selling laws meant they had to accept my goods back and give me a refund. The Customer Services woman said, 'oh, you want to CANCEL your order'. Er, yes dear. That's what I meant when I said I wanted a refund.

    This is a top end brand trying to wriggle out of its legal obligations. Not impressive.
    Originally posted by sarahs999
    That sounds more like it was a misunderstanding rather than a refusal to honour your rights.
    This space for hire.
    • LilElvis
    • By LilElvis 2nd Oct 17, 8:19 PM
    • 3,131 Posts
    • 8,701 Thanks
    LilElvis
    • #8
    • 2nd Oct 17, 8:19 PM
    • #8
    • 2nd Oct 17, 8:19 PM
    Retailer name?
    Originally posted by neilmcl
    Ralph Lauren has "form" for this in their sale. Several threads in the last year.
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