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  • FIRST POST
    • GT60
    • By GT60 2nd Oct 17, 2:31 PM
    • 1,835Posts
    • 953Thanks
    GT60
    Outlook 2010 issue
    • #1
    • 2nd Oct 17, 2:31 PM
    Outlook 2010 issue 2nd Oct 17 at 2:31 PM
    Hi

    My e mail client outlook 2010 became corrupt so
    Here is what I have done
    Deleted office
    Ran ccleaner
    Gone to local disc prog files, prog x86 and local user and deleted everything to do with outlook
    Ran disc cleaner by right click on local disc and system files
    Ran ccleaner again
    Reinstalled office
    Come to open outlook and it still has the old e mail address data file yet I am sure I have deleted them.
    When it sends me to the location the old e mail data address is still there.
    What am I doing wrong?
    All I want is a clean install of outlook so I can start again fresh with no details.
    Thanks
    Spending my time reading how to fix PC's,instead of looking at Facebook.
Page 1
    • Le_Kirk
    • By Le_Kirk 2nd Oct 17, 2:45 PM
    • 2,219 Posts
    • 1,130 Thanks
    Le_Kirk
    • #2
    • 2nd Oct 17, 2:45 PM
    • #2
    • 2nd Oct 17, 2:45 PM
    Did you want to delete all your emails and contacts etc? In which case you need to delete the .pst file. This is located at: “C:\Users\[Your Name]\AppData\Local\MicrosoftOutlook”
    • GT60
    • By GT60 2nd Oct 17, 3:05 PM
    • 1,835 Posts
    • 953 Thanks
    GT60
    • #3
    • 2nd Oct 17, 3:05 PM
    • #3
    • 2nd Oct 17, 3:05 PM
    That file is missing
    When I try to open outlook now I get the error message
    " cannot start m soft outlook. Cannot open outlookwindow.
    The set of folders cannot be opened.the file C:\users\.......\documents \joeblogs@talktalk.net.pst is not an outlook data file (.pst).

    The email address it names above has been deleted previously along with another e mail addy.
    Thanks
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • Le_Kirk
    • By Le_Kirk 2nd Oct 17, 6:20 PM
    • 2,219 Posts
    • 1,130 Thanks
    Le_Kirk
    • #4
    • 2nd Oct 17, 6:20 PM
    • #4
    • 2nd Oct 17, 6:20 PM
    Did you delete the file? Is it anywhere else on your system? Do you have a back-up .pst file? If no to all these try this link.
    • GT60
    • By GT60 2nd Oct 17, 6:32 PM
    • 1,835 Posts
    • 953 Thanks
    GT60
    • #5
    • 2nd Oct 17, 6:32 PM
    • #5
    • 2nd Oct 17, 6:32 PM
    Hi thank you for that
    I've just deleted office of the pc again
    I will reinstall off and see what happens.
    At least it's not just me who is over zelas in deleting stuff.
    Thanks again
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • GT60
    • By GT60 3rd Oct 17, 10:50 AM
    • 1,835 Posts
    • 953 Thanks
    GT60
    • #6
    • 3rd Oct 17, 10:50 AM
    • #6
    • 3rd Oct 17, 10:50 AM
    I don't understand it or I cant get it to work https://www.howto-outlook.com/faq/newprofile.htm


    I went to user ac and clicked on the mail applet clicked on e mail AC then add new account and entered my e mail addy and all my details then closed everything and tried to open outlook and still get the PST messaged.
    or do I have to make a completely new e mail addy?
    thanks
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • qsk
    • By qsk 3rd Oct 17, 1:12 PM
    • 245 Posts
    • 131 Thanks
    qsk
    • #7
    • 3rd Oct 17, 1:12 PM
    • #7
    • 3rd Oct 17, 1:12 PM
    I had a similar issue with my Gmail account a few days ago. What I had to do is to 1) remove data file; 2) remove account and 3) add account again, all done through Mail app of the control panel. I tried the same steps earlier from Outlook 2010 itself but the problem persisted. This is on Win10. I once had to do the same from Outlook itself on Win7 and it went through smoothly...
    • GT60
    • By GT60 3rd Oct 17, 1:22 PM
    • 1,835 Posts
    • 953 Thanks
    GT60
    • #8
    • 3rd Oct 17, 1:22 PM
    • #8
    • 3rd Oct 17, 1:22 PM
    Hi ya I am really struggling with this issue and seriously considering doing a clean install of the Windows 10 OS and starting again.
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • shivguptag
    • By shivguptag 3rd Oct 17, 1:36 PM
    • 1 Posts
    • 0 Thanks
    shivguptag
    • #9
    • 3rd Oct 17, 1:36 PM
    Re:
    • #9
    • 3rd Oct 17, 1:36 PM
    To solve Outlook PST error issues, you can get a help of Inbox Repair Tool. You can also try a third party Outlook PST repair software to fix any kinds of Outlook errors.
    • DoaM
    • By DoaM 3rd Oct 17, 3:38 PM
    • 3,588 Posts
    • 3,634 Thanks
    DoaM
    To solve Outlook PST error issues, you can eat
    Originally posted by shivguptag
    You know what to do.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Biggles
    • By Biggles 4th Oct 17, 11:46 AM
    • 7,516 Posts
    • 4,909 Thanks
    Biggles
    Did you try the 'Repair' facility in Windows Settings, Apps, Microsoft Office, Modify? That usually sorts any program corruptions.
    • AndyPix
    • By AndyPix 4th Oct 17, 12:01 PM
    • 3,049 Posts
    • 2,114 Thanks
    AndyPix
    uninstall office, remove office folders from prog files and prog data.
    open regedit, delete the office keys under HKLM/software
    from control panel, use the mail icon to delete all profiles
    delete the office folder from c:/users/yourname/appdata/local/microsoft


    reinstall office
    enjoy


    PS. spammers are out in force today - ignore all the 1 posters suggestions
    Running with scissors since 1978
    • GT60
    • By GT60 4th Oct 17, 4:02 PM
    • 1,835 Posts
    • 953 Thanks
    GT60
    Thank you everyone
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • GT60
    • By GT60 5th Oct 17, 8:36 AM
    • 1,835 Posts
    • 953 Thanks
    GT60
    Hi
    I don't have " HKLM/software"
    I have HKEY classes root
    HKEYcurrent user
    HKEY local machine
    HKEY user
    Hkey Current config


    There is no mail icon after I have deleted office via the control panel


    I have tried to repair feature like Biggles said but that didn't work either


    Talktalk say I need admin rights for outlook to work using the IMAP setting so I put cmd into the search box and clicked shift, ctrl and enter together and then entered sfc/scannow let that run whilst outlook was open but that didn't change anything either.


    I have also right clicked on outlook and ran as admin but that didn't work either so I don't understand what I am doing wrong?
    I have also done a clean install of the win 10 OS and this hasn't made any difference.
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • wongataa
    • By wongataa 5th Oct 17, 9:28 AM
    • 1,149 Posts
    • 628 Thanks
    wongataa
    Hi
    I don't have " HKLM/software"
    I have HKEY classes root
    HKEYcurrent user
    HKEY local machine
    HKEY user
    Hkey Current config
    Originally posted by GT60
    HKLM = HKEY local machine
    • GT60
    • By GT60 5th Oct 17, 12:33 PM
    • 1,835 Posts
    • 953 Thanks
    GT60
    It wontv let me delete office from local machine
    "Cannot delete office Error while deleting key"
    Would it be easier doing another clean os install?
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • GT60
    • By GT60 5th Oct 17, 2:35 PM
    • 1,835 Posts
    • 953 Thanks
    GT60
    Ok I give up now
    Going to use talktalk pop settings as I cannot get the IMAP to work even after trying to set it up as Admin using Cmd and even right click and using admin from there.
    Thanks everyone
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • GT60
    • By GT60 9th Oct 17, 4:17 PM
    • 1,835 Posts
    • 953 Thanks
    GT60
    Hi everyone

    I have allowed windows 10 to update over the weekend after doing another clean install of win 10. and ran ccleaner disc wipe and now today I have reinstalled Office and allowed that to update.
    Now I have come to set up Outlook 2010 and it opened already working and when I clicked on an attachment the preview worked. i was having issues with this last week.
    I haven't tried setting up the e mail on the IMAP settings not that brave just yet and happy that my e mail is back to normal.
    Thank you so much
    Spending my time reading how to fix PC's,instead of looking at Facebook.
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