Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • WattNext
    • By WattNext 2nd Oct 17, 11:57 AM
    • 55Posts
    • 6Thanks
    WattNext
    52 Days to get my £200+ credit back, FU
    • #1
    • 2nd Oct 17, 11:57 AM
    52 Days to get my £200+ credit back, FU 2nd Oct 17 at 11:57 AM
    On 18th Sep 2017 I switched from First Utility to Avro Energy. I asked Avro was their switching delay the same. No reply except to say that it takes up to 3 wks for the final reading to be logged with an independent energy database.

    My online chat with First Utility Carlos 2/10/17 10:30am

    I left you on 18/9/17 but have you have taken a £60 direct debit from me. Why did you do this

    Carlos: I can see that there was still a Fixed Direct Debit set up so the payment was pulled on the 25th of September. I'm really sorry about this. I can see your account is still waiting for the final bill to be produced, so I've changed your Direct Debit to a variable one so that no payment will be taken until the final bill is ready and only if there would be any outstanding amount. If any credit will remain on your account after the final bill, we will issue you with a refund. The bill should be ready within 4-6 weeks from your supply end date. Once the bill will be ready we can request a refund and it will reach your account within 10 working days from the day of request. It will be by BACS so if possible, please do not cancel your Direct Debit until all is done and the remaining credit will reach your account.

    Why didn't you advise that I needed to change to a variable direct debit to stop the payment going out

    Carlos: I'm really sorry for this. Usually the payment method would automatically be changed to variable direct debit.

    So I'm alright telling Money saving expert energy forum what you are doing?

    Carlos: I'm sorry to hear that you feel this way. Your payment method has now been changed to variable direct debit so that no payment will be taken until the final bill is ready and only if there would be any outstanding amount.

    Its not your personal fault Carlos. but your customers need to know. Bye.
    Last edited by WattNext; 02-10-2017 at 11:58 AM. Reason: Clarity
Page 1
    • matelodave
    • By matelodave 2nd Oct 17, 1:19 PM
    • 3,040 Posts
    • 1,785 Thanks
    matelodave
    • #2
    • 2nd Oct 17, 1:19 PM
    • #2
    • 2nd Oct 17, 1:19 PM
    and what is your point?
    Love makes the world go round - beer make it go round even faster
    • Swipe
    • By Swipe 2nd Oct 17, 9:23 PM
    • 2,212 Posts
    • 1,171 Thanks
    Swipe
    • #3
    • 2nd Oct 17, 9:23 PM
    • #3
    • 2nd Oct 17, 9:23 PM
    They told me 4-6 weeks. It took about 14 days in the end. They also took my direct debit after my switch but got it back in the refund of my final bill. It wasn't a big deal either because my new supplier didn't take their DD until the start of the second month.
    • WattNext
    • By WattNext 4th Oct 17, 2:01 PM
    • 55 Posts
    • 6 Thanks
    WattNext
    • #4
    • 4th Oct 17, 2:01 PM
    Slow payback
    • #4
    • 4th Oct 17, 2:01 PM
    and what is your point?
    Originally posted by matelodave
    The switch itself used to take weeks and they reduced it to 17 days but the refund of credit got left behind and still takes considerably longer.
    • WattNext
    • By WattNext 4th Oct 17, 2:06 PM
    • 55 Posts
    • 6 Thanks
    WattNext
    • #5
    • 4th Oct 17, 2:06 PM
    Foreplay
    • #5
    • 4th Oct 17, 2:06 PM
    ...It wasn't a big deal either because my new supplier didn't take their DD until the start of the second month.
    Originally posted by Swipe
    Avro took the direct debit ahead of the supply start date. That meant that I paid twice in the same month. Families struggling to pay their energy bills need any credit returning earlier.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,124Posts Today

7,786Users online

Martin's Twitter
  • RT @LordsEconCom: On Tuesday Martin Lewis, Hannah Morrish & Shakira Martin gave evidence to the Cttee. Read the full transcript here: https?

  • Ta ta for now. Half term's starting, so I'm exchanging my MoneySavingExpert hat for one that says Daddy in big letters. See you in a week.

  • RT @thismorning: Can @MartinSLewis' deals save YOU cash? ???? https://t.co/igbHCwzeiN

  • Follow Martin