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  • FIRST POST
    • silvercar
    • By silvercar 2nd Oct 17, 8:55 AM
    • 36,200Posts
    • 152,990Thanks
    silvercar
    0 WOW
    Monarch Airlines stops trading - latest info and your rights
    • #1
    • 2nd Oct 17, 8:55 AM
    0 WOW
    Monarch Airlines stops trading - latest info and your rights 2nd Oct 17 at 8:55 AM
    Official MoneySavingExpert article:

    Monarch Airlines help

    We're updating this guide throughout the day with answers to new questions when we get them. If you have a question not answered in that guide post it below and we'll do our best to help.

    Huge thanks to silvercar for starting this discussion thread as Monarch news has been changing so quickly. Also see our Section 75 refunds and Visa, Mastercard & Amex Chargeback guides.

    Watch Martin's tips for fighting your corner if your chargeback request is rejected:

    Last edited by MSE Andrea; 11-10-2017 at 10:33 AM.
    I'm a Board Guide on the Debate House Prices & the Economy, House Buying, Renting & Selling, Mortgages and Endowments, In My Home incl DIY, Overseas Holidays & Student boards.
    I volunteer to help get your forum questions answered and keep the forum running smoothly.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of moneysavingexpert.com.
Page 21
    • Sailorgirl0412
    • By Sailorgirl0412 12th Oct 17, 7:25 AM
    • 4 Posts
    • 2 Thanks
    Sailorgirl0412
    It's nearly £5k so will be a total pain to just keep spending on credit card... also don't think it's fair d for them to keep my money! 💷💷💷💷
    • bradders1983
    • By bradders1983 12th Oct 17, 8:12 AM
    • 81 Posts
    • 18 Thanks
    bradders1983
    It's nearly £5k so will be a total pain to just keep spending on credit card... also don't think it's fair d for them to keep my money! ��������
    Originally posted by Sailorgirl0412
    For the third time, you can ask any credit card company for a credit balance back.
    • sarah861421
    • By sarah861421 12th Oct 17, 8:59 AM
    • 154 Posts
    • 1,619 Thanks
    sarah861421
    Hi, can anyone help with this one. My husband is in spain due to fly home tomorrow with Monarch. Problem is he flew out with Ryanair last week after the administration. My question is " how will they know?" he flies out to Spain on a monthly basis using different airlines each time, I know I will get the Monarch flight refunded, but its the cost of the replacement flight that bothers me. Can he just bluff it and say he flew out / drove out earlier than he did?
    • bradders1983
    • By bradders1983 12th Oct 17, 9:04 AM
    • 81 Posts
    • 18 Thanks
    bradders1983
    Hi, can anyone help with this one. My husband is in spain due to fly home tomorrow with Monarch. Problem is he flew out with Ryanair last week after the administration. My question is " how will they know?" he flies out to Spain on a monthly basis using different airlines each time, I know I will get the Monarch flight refunded, but its the cost of the replacement flight that bothers me. Can he just bluff it and say he flew out / drove out earlier than he did?
    Originally posted by sarah861421
    At a guess, the administrators/CAA will have full details lists of everyone who booked, they will know he is on a one way trip back to the UK with Monarch and I assume they are going to ask how he got there in the first place, remember that the CAA will have close links with the UK Border Agency and if needed they could easily find out when his passport was last scanned at an airport, personally I wouldnt risk it.

    Add to that he may even be asked to prove at the airport what flight he went out on. And I also assume all eligible travellers are being told via email and/or text that they are eligible to travel?

    Remember they are spending millions on this, if they find out people have deceived them to travel then I have no idea what they would do to claw this back. Your husband could find himself in the local court.
    Last edited by bradders1983; 12-10-2017 at 9:55 AM.
    • Shazlaw
    • By Shazlaw 12th Oct 17, 11:11 AM
    • 2 Posts
    • 2 Thanks
    Shazlaw
    Hi, I've booked for Tenerife for next year using Tesco club card vouchers, and idea where I stand please
    Sharon
    • heatherw_01
    • By heatherw_01 12th Oct 17, 11:18 AM
    • 4,945 Posts
    • 3,579 Thanks
    heatherw_01
    Hi, I've booked for Tenerife for next year using Tesco club card vouchers, and idea where I stand please
    Sharon
    Originally posted by Shazlaw
    You need to contact Tesco. As far as I know I heard they were recrediting points
    I'm the Board Guide on Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
    • bradders1983
    • By bradders1983 12th Oct 17, 11:23 AM
    • 81 Posts
    • 18 Thanks
    bradders1983
    Hi, I've booked for Tenerife for next year using Tesco club card vouchers, and idea where I stand please
    Sharon
    Originally posted by Shazlaw
    https://secure.tesco.com/clubcard/boost/monarch-scheduled-flights/UK-002252.prd
    • bradders1983
    • By bradders1983 12th Oct 17, 11:24 AM
    • 81 Posts
    • 18 Thanks
    bradders1983
    As an aside, all this happened 10 days ago. Why are people only just now asking what they need to do?

    I was on it from 7am on the day the administration was confirmed!!!
    • Shazlaw
    • By Shazlaw 12th Oct 17, 12:00 PM
    • 2 Posts
    • 2 Thanks
    Shazlaw
    Thanks guys, just phoned Tesco and they're refunding my points. Arrived home from Turkey at 3am this morning so have been unable to do anything until now. Happy bunny now 😄😄
    • Cresstay
    • By Cresstay 12th Oct 17, 12:25 PM
    • 1 Posts
    • 1 Thanks
    Cresstay
    I completed my ATOL Claim on Monday and have today received an email today as follows:

    We can now agree a payment of £3,354.97 in full and final settlement of your claim. We have today arranged for a bank transfer to your nominated account specified within the claim form and this should take 7-14 working days to complete. This payment is in full and final settlement of your claim

    We are unable to consider the payment of £80.00 for flights seats as this did not form part of the ATOL Protected booking.

    We are unable to consider the payment of £66.00 for insurance as this did not form part of the ATOL Protected booking.

    I paid for the pre-booked Seats via Paypal and have spoken to them today and they have raised a dispute, the Insurance i paid for Via my Debit Card - Can i claim this back?
    • bradders1983
    • By bradders1983 12th Oct 17, 12:37 PM
    • 81 Posts
    • 18 Thanks
    bradders1983
    The CAA are now saying forms should be with everyone by the 16th - 5 days later than originally specified.
    • leylandsunaddict
    • By leylandsunaddict 12th Oct 17, 12:43 PM
    • 1,536 Posts
    • 1,045 Thanks
    leylandsunaddict
    I completed my ATOL Claim on Monday and have today received an email today as follows:

    We can now agree a payment of £3,354.97 in full and final settlement of your claim. We have today arranged for a bank transfer to your nominated account specified within the claim form and this should take 7-14 working days to complete. This payment is in full and final settlement of your claim

    We are unable to consider the payment of £80.00 for flights seats as this did not form part of the ATOL Protected booking.

    We are unable to consider the payment of £66.00 for insurance as this did not form part of the ATOL Protected booking.

    I paid for the pre-booked Seats via Paypal and have spoken to them today and they have raised a dispute, the Insurance i paid for Via my Debit Card - Can i claim this back?
    Originally posted by Cresstay
    I doubt you can claim for your holiday insurance. You've benefited from the cover you bought since the day you took it out.
    • N4t4lie
    • By N4t4lie 12th Oct 17, 12:57 PM
    • 131 Posts
    • 80 Thanks
    N4t4lie
    I completed my ATOL Claim on Monday and have today received an email today as follows:

    We can now agree a payment of £3,354.97 in full and final settlement of your claim. We have today arranged for a bank transfer to your nominated account specified within the claim form and this should take 7-14 working days to complete. This payment is in full and final settlement of your claim

    We are unable to consider the payment of £80.00 for flights seats as this did not form part of the ATOL Protected booking.

    We are unable to consider the payment of £66.00 for insurance as this did not form part of the ATOL Protected booking.

    I paid for the pre-booked Seats via Paypal and have spoken to them today and they have raised a dispute, the Insurance i paid for Via my Debit Card - Can i claim this back?
    Originally posted by Cresstay
    Nice to hear that ATOL are being efficient and that also answers the question about how you claim for selected seats. So result there.

    Try the insurance company first, you never know as a goodwill gesture they may do a refund, credit note against future travel or a refund less and admin fee or something. But I think when it comes to consumer rights that this is probably not covered; it may have been covered as an inconsequential loss under a Section 75 claim, but you are getting your refund through ATOL so that doesn't apply. Do let us know what they say as if it's always good to know if a company will do something for people in this situation. I think it's kind of an expect nothing, make the phone call and see what happens situation.
    • Helegav
    • By Helegav 12th Oct 17, 1:09 PM
    • 1 Posts
    • 0 Thanks
    Helegav
    ATOL Protected but wont cover CCard Bookings
    I booked an ATOL protected holiday with Monarch Holidays (cost breakdown of this is £2.50pp).
    However, I have just received notification from the CAA that if the ATOL protected holiday was paid for by Credit Card then I must contact my credit card company (who were not aware of this). It was worded 'However, for customers that paid Monarch Holidays Ltd directly by Credit Card the CAA are unable to authorise payment'.
    My Credit Card company (Halifax Clarity), initially said that as far as they were aware it was only flights only that were being covered on Credit Card as Holidays would be covered by ATOL. They have now raised an investigation and I hope to hear from them soon.
    No doubt I will get my money back, but why bother paying for ATOL protection if you pay by Credit Card?
    • N4t4lie
    • By N4t4lie 12th Oct 17, 1:12 PM
    • 131 Posts
    • 80 Thanks
    N4t4lie
    Hi, can anyone help with this one. My husband is in spain due to fly home tomorrow with Monarch. Problem is he flew out with Ryanair last week after the administration. My question is " how will they know?" he flies out to Spain on a monthly basis using different airlines each time, I know I will get the Monarch flight refunded, but its the cost of the replacement flight that bothers me. Can he just bluff it and say he flew out / drove out earlier than he did?
    Originally posted by sarah861421
    This from the Monarch CAA web page:

    "The following advice is issued for customers who had a one way flight booked with Monarch to return to the UK, but left the UK on another airline after Monarch went into administration. If you chose to travel out from the UK after the administration was announced at 0400 on Monday 2 October, and your return flight to the UK is with Monarch, you should make alternative arrangements. If you are ATOL protected, you should speak to your travel company who will be able to offer further assistance."

    They seem to have changed their stance then.

    Maybe call ATOL (0300 303 2800) and politely mention that was not the case when he flew out?
    • richardw
    • By richardw 12th Oct 17, 1:12 PM
    • 18,349 Posts
    • 7,590 Thanks
    richardw
    ...I have just received notification from the CAA that if the ATOL protected holiday was paid for by Credit Card then I must contact my credit card company ..
    Originally posted by Helegav
    It seems that the CAA want to keep as much money as possible in the ATOL pot.
    Posts are not advice and must not be relied upon.
    • N4t4lie
    • By N4t4lie 12th Oct 17, 1:26 PM
    • 131 Posts
    • 80 Thanks
    N4t4lie
    I booked an ATOL protected holiday with Monarch Holidays (cost breakdown of this is £2.50pp).
    However, I have just received notification from the CAA that if the ATOL protected holiday was paid for by Credit Card then I must contact my credit card company (who were not aware of this). It was worded 'However, for customers that paid Monarch Holidays Ltd directly by Credit Card the CAA are unable to authorise payment'.
    My Credit Card company (Halifax Clarity), initially said that as far as they were aware it was only flights only that were being covered on Credit Card as Holidays would be covered by ATOL. They have now raised an investigation and I hope to hear from them soon.
    No doubt I will get my money back, but why bother paying for ATOL protection if you pay by Credit Card?
    Originally posted by Helegav
    They will fly you home when the company goes bust when you are on holiday for the £2.50, but agree that if you pay by credit card then it would appear to be useless in this situation.

    Speculation says that the repatriation and payment by other methods has used up the pot. There is a letter on the Monarch CAA web page you can send to them if that helps speed things along.
    • heatherw_01
    • By heatherw_01 12th Oct 17, 1:30 PM
    • 4,945 Posts
    • 3,579 Thanks
    heatherw_01
    Thanks guys, just phoned Tesco and they're refunding my points. Arrived home from Turkey at 3am this morning so have been unable to do anything until now. Happy bunny now 😄😄
    Originally posted by Shazlaw
    Glad you got it sorted
    I'm the Board Guide on Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
    • Davidnotmark
    • By Davidnotmark 12th Oct 17, 1:44 PM
    • 6 Posts
    • 0 Thanks
    Davidnotmark
    anyone heard anything new from lastminute.com? Last I heard was they were trying to get refunds for people but that it may take up to 60 days...
    • N4t4lie
    • By N4t4lie 12th Oct 17, 1:53 PM
    • 131 Posts
    • 80 Thanks
    N4t4lie
    anyone heard anything new from lastminute.com? Last I heard was they were trying to get refunds for people but that it may take up to 60 days...
    Originally posted by Davidnotmark
    When is your departure date? Looks like they are still dealing with those on holiday or who were about to go.
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