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  • FIRST POST
    • danm
    • By danm 1st Oct 17, 9:44 PM
    • 423Posts
    • 148Thanks
    danm
    New car woe - what to consider
    • #1
    • 1st Oct 17, 9:44 PM
    New car woe - what to consider 1st Oct 17 at 9:44 PM
    So I went to pick up my new car yesterday from dealer. Been waiting for 3-4 months.

    Car was sitting waiting for me on arrival and on a quick inspection I noticed a few minor scuffs that I wanted fixing. As the salesman went to take it round to the valetting bay he has basically managed to corner too tightly and cave in the front and rear passenger side doors on a security bollard that had not been removed.

    I have been given two options

    Not accept the vehicle, they will order me a brand new one but will take 3 months

    They will arrange for vehicle to be repaired to an as new standard and will give me £1000 off......it is a £45k car. - they have agreed I can still reject the car if I am not happy with it.

    Part of me wants the brand spanking new car, but in all honesty i would rather have the car sooner and on basis it will be two totally brand new doors being added it will effectively be ‘as new’, if anything seems amiss I can reject (although not sure what I would be looking for apart from the colour)

    I think I can negotiate some more discount, but anything else I need to be aware of before I decide...

    TIA
Page 1
    • BeenThroughItAll
    • By BeenThroughItAll 1st Oct 17, 9:48 PM
    • 4,614 Posts
    • 4,041 Thanks
    BeenThroughItAll
    • #2
    • 1st Oct 17, 9:48 PM
    • #2
    • 1st Oct 17, 9:48 PM
    So I went to pick up my new car yesterday from dealer. Been waiting for 3-4 months.

    Car was sitting waiting for me on arrival and on a quick inspection I noticed a few minor scuffs that I wanted fixing. As the salesman went to take it round to the valetting bay he has basically managed to corner too tightly and cave in the front and rear passenger side doors on a security bollard that had not been removed.

    I have been given two options

    Not accept the vehicle, they will order me a brand new one but will take 3 months

    They will arrange for vehicle to be repaired to an as new standard and will give me £1000 off......it is a £45k car. - they have agreed I can still reject the car if I am not happy with it.

    Part of me wants the brand spanking new car, but in all honesty i would rather have the car sooner and on basis it will be two totally brand new doors being added it will effectively be ‘as new’, if anything seems amiss I can reject (although not sure what I would be looking for apart from the colour)

    I think I can negotiate some more discount, but anything else I need to be aware of before I decide...

    TIA
    Originally posted by danm
    Ask them to order you a new car and loan you a series of demonstrators while you wait?
    • danm
    • By danm 1st Oct 17, 10:13 PM
    • 423 Posts
    • 148 Thanks
    danm
    • #3
    • 1st Oct 17, 10:13 PM
    • #3
    • 1st Oct 17, 10:13 PM
    Ask them to order you a new car and loan you a series of demonstrators while you wait?
    Originally posted by BeenThroughItAll
    We ordered an f-pace ....they offered an XJ but mrs not too keen on driving a saloon after many years of high SUV type driving position
    • RichardD1970
    • By RichardD1970 2nd Oct 17, 1:24 AM
    • 2,706 Posts
    • 3,960 Thanks
    RichardD1970
    • #4
    • 2nd Oct 17, 1:24 AM
    • #4
    • 2nd Oct 17, 1:24 AM
    Lots of cars are damaged before even leaving the factory.

    These are repaired and parts (doors especially!) are replaced regularly.

    It may already have had body repairs carried out on it that you wouldn't know about.

    So in effect, if the repairs are carried out to the same standards then it is as new condition.

    Personally, I would take the £1000 off as long as the repairs are satisfactory.
    • loskie
    • By loskie 2nd Oct 17, 6:54 AM
    • 1,158 Posts
    • 697 Thanks
    loskie
    • #5
    • 2nd Oct 17, 6:54 AM
    • #5
    • 2nd Oct 17, 6:54 AM
    If you have it fixed you will always have a bitter taste re this car. I would force their hand on a loan car, remember Jaguar is the same group as Land Rover if you must have an SUV.
    And order a new one.
    Even though it was a genuine accident you are in the position where you could consider suing for breach of contract if they don't play ball. £1000 is a bit of an insult TBH.
    • thescouselander
    • By thescouselander 2nd Oct 17, 7:07 AM
    • 5,303 Posts
    • 4,851 Thanks
    thescouselander
    • #6
    • 2nd Oct 17, 7:07 AM
    • #6
    • 2nd Oct 17, 7:07 AM
    Let them have a go at fixing it but inspect it really carefully when it's done. Check the colour matches under streetlight and make sure the paint texture is exactly the same (usually best don't by looking at the reflection of and object in the paintwork). Once you've got the hang of the second technique you'll be able to spot a poorly respayed panel a mile off.
    • motorguy
    • By motorguy 2nd Oct 17, 7:58 AM
    • 15,814 Posts
    • 9,097 Thanks
    motorguy
    • #7
    • 2nd Oct 17, 7:58 AM
    • #7
    • 2nd Oct 17, 7:58 AM
    Lots of cars are damaged before even leaving the factory.

    These are repaired and parts (doors especially!) are replaced regularly.

    It may already have had body repairs carried out on it that you wouldn't know about.

    So in effect, if the repairs are carried out to the same standards then it is as new condition.

    Personally, I would take the £1000 off as long as the repairs are satisfactory.
    Originally posted by RichardD1970
    No. Absolute nonsense

    Don't accept the car. Get another one ordered up.
    You are not special. You are not a beautiful and unique snowflake.
    • neilmcl
    • By neilmcl 2nd Oct 17, 8:12 AM
    • 10,287 Posts
    • 7,213 Thanks
    neilmcl
    • #8
    • 2nd Oct 17, 8:12 AM
    • #8
    • 2nd Oct 17, 8:12 AM
    "Minor scuffs", "Cave in front and side doors". Thant doesn't sound like a minor scuff to me, particularly if, as you say, they'll be fitting new doors.

    Even if they replace the doors, there's no guarantees they will though, they will still need to paint and blend the areas which probably wont be as perfect as the factory finish. What colour is the car and is there finance involved or is it a cash purchase?

    This sounds like significant body damage to me, personally I would wait for a new car. I'm sure your missus can handle a few months in a different car.
    Last edited by neilmcl; 02-10-2017 at 8:14 AM.
    • danm
    • By danm 2nd Oct 17, 8:34 AM
    • 423 Posts
    • 148 Thanks
    danm
    • #9
    • 2nd Oct 17, 8:34 AM
    • #9
    • 2nd Oct 17, 8:34 AM
    "Minor scuffs", "Cave in front and side doors". Thant doesn't sound like a minor scuff to me, particularly if, as you say, they'll be fitting new doors.

    Even if they replace the doors, there's no guarantees they will though,

    This sounds like significant body damage to me,
    Originally posted by neilmcl


    The car was being driven round to a valeting bay to have the minor scuff removed, when the major damaged happened.


    They will replace the doors...I don't think there would be many options from the amount of damage.
    • neilmcl
    • By neilmcl 2nd Oct 17, 8:39 AM
    • 10,287 Posts
    • 7,213 Thanks
    neilmcl
    The car was being driven round to a valeting bay to have the minor scuff removed, when the major damaged happened.


    They will replace the doors...I don't think there would be many options from the amount of damage.
    Originally posted by danm
    That makes sense. In which case I'd definitely hold out for a new replacement.
    • RichardD1970
    • By RichardD1970 2nd Oct 17, 10:21 AM
    • 2,706 Posts
    • 3,960 Thanks
    RichardD1970
    No. Absolute nonsense

    Don't accept the car. Get another one ordered up.
    Originally posted by motorguy
    What's absolute nonsense?

    I actually work on the door build for the F-Pace (and Velar) at Solihull.

    Every day they come and get a couple of new doors to replace ones that are irreparably damaged around site.

    If the damage isn't that severe then the doors (and any other panels) are repaired in just the same way that any good body shop would do.

    If the repair is done correctly then there is no difference to hundreds of other cars that have left the factory after being repaired, with no one any the wiser.
    • Nobbie1967
    • By Nobbie1967 2nd Oct 17, 10:31 AM
    • 679 Posts
    • 783 Thanks
    Nobbie1967
    What's absolute nonsense?

    I actually work on the door build for the F-Pace (and Velar) at Solihull.

    Every day they come and get a couple of new doors to replace ones that are irreparably damaged around site.

    If the damage isn't that severe then the doors (and any other panels) are repaired in just the same way that any good body shop would do.

    If the repair is done correctly then there is no difference to hundreds of other cars that have left the factory after being repaired, with no one any the wiser.
    Originally posted by RichardD1970
    Just wondering whether this would ever be picked up later by an inspection with a paint thickness probe? Just a thought for the OP if they were ever to trade it in and the garage knocked down the price due to "previous accident damage"
    • uknick
    • By uknick 2nd Oct 17, 10:41 AM
    • 711 Posts
    • 319 Thanks
    uknick
    What's absolute nonsense?

    I actually work on the door build for the F-Pace (and Velar) at Solihull.

    Every day they come and get a couple of new doors to replace ones that are irreparably damaged around site.

    If the damage isn't that severe then the doors (and any other panels) are repaired in just the same way that any good body shop would do.

    If the repair is done correctly then there is no difference to hundreds of other cars that have left the factory after being repaired, with no one any the wiser.
    Originally posted by RichardD1970

    We weren't the wiser until now
    • RichardD1970
    • By RichardD1970 2nd Oct 17, 12:18 PM
    • 2,706 Posts
    • 3,960 Thanks
    RichardD1970
    We weren't the wiser until now
    Originally posted by uknick
    Surly people aren't that naive? It's been the same in every car factory I've worked in, in the last 30 years.
    • motorguy
    • By motorguy 2nd Oct 17, 1:06 PM
    • 15,814 Posts
    • 9,097 Thanks
    motorguy
    What's absolute nonsense?

    I actually work on the door build for the F-Pace (and Velar) at Solihull.

    Every day they come and get a couple of new doors to replace ones that are irreparably damaged around site.

    If the damage isn't that severe then the doors (and any other panels) are repaired in just the same way that any good body shop would do.

    If the repair is done correctly then there is no difference to hundreds of other cars that have left the factory after being repaired, with no one any the wiser.
    Originally posted by RichardD1970
    There could well be very valid reasons why a door needs replaced and the owner / customer could well be aware (or the cause of it), if the new panel is being picked up and taken by a dealer offsite for a repair.

    Likewise, panels being replaced whilst still at the factory and to the same standard then grand, but let not propagate the myth that its a prevalent activity across all new cars subsequent to leaving the factory.

    On occasions it may happen, but not often and not "regularly".

    I used to work for a main dealer and salesmen / service staff damaging brand new cars was not a regular occurrence by any means - you'd have got your head in your hands if it did happen.
    Last edited by motorguy; 02-10-2017 at 1:14 PM.
    You are not special. You are not a beautiful and unique snowflake.
    • CardinalWolsey
    • By CardinalWolsey 2nd Oct 17, 1:29 PM
    • 112 Posts
    • 96 Thanks
    CardinalWolsey
    Has the garage already registered the car in your name? If so, they won't be putting it back on their forecourt as an ex-demo, it would have to be a fully fledged second hand car. Any car buyer with their head screwed on correctly would then be asking them why they have a second hand car with delivery mileage only - and they would have to explain the damage. You've seen the damage, so know the extent of it - and it might be you can negotiate a discount closer to what they would have to sell it for on their forecourt, because for sure that is going to be far more than the £1000 they were offering.
    • Mercdriver
    • By Mercdriver 2nd Oct 17, 3:01 PM
    • 1,459 Posts
    • 997 Thanks
    Mercdriver
    Surly people aren't that naive? It's been the same in every car factory I've worked in, in the last 30 years.
    Originally posted by RichardD1970
    Well tempered people might be just as naïve Interesting typos lol (sorry)
    • RichardD1970
    • By RichardD1970 2nd Oct 17, 4:11 PM
    • 2,706 Posts
    • 3,960 Thanks
    RichardD1970
    There could well be very valid reasons why a door needs replaced and the owner / customer could well be aware (or the cause of it), if the new panel is being picked up and taken by a dealer offsite for a repair.

    Likewise, panels being replaced whilst still at the factory and to the same standard then grand, but let not propagate the myth that its a prevalent activity across all new cars subsequent to leaving the factory.

    On occasions it may happen, but not often and not "regularly".

    I used to work for a main dealer and salesmen / service staff damaging brand new cars was not a regular occurrence by any means - you'd have got your head in your hands if it did happen.
    Originally posted by motorguy
    The door that are collected from us line-side are for use on site only, to replace damage on-site.

    We do extra production into "service pallets" for external use (usually weekend overtime) so as not to interfere with production targets.

    Damage may not be a regular occurrence at dealerships, but it is, if not regular, then at least quite common on the factory site.

    The point was that if the repair was of the correct standard then it wouldn't bother me as I know how much repair work can be carried out before the car even leaves the factory (hell, before the bodies even gets into paint).

    The OP has been advised to check the colour match very carefully and should also check the closure/panel gaps and alignment of the style lines as these are harder to set off track.

    If they are still not happy then reject the car and wait for a new one.
    Last edited by RichardD1970; 02-10-2017 at 4:55 PM.
    • lincroft1710
    • By lincroft1710 2nd Oct 17, 4:21 PM
    • 10,038 Posts
    • 8,098 Thanks
    lincroft1710

    We do extra production into "service pallets" for eternal use
    Originally posted by RichardD1970
    Richard, your typos are some of the most amusing I have ever seen
    • RichardD1970
    • By RichardD1970 2nd Oct 17, 4:54 PM
    • 2,706 Posts
    • 3,960 Thanks
    RichardD1970
    Richard, your typos are some of the most amusing I have ever seen
    Originally posted by lincroft1710
    Lol, my X key has been playing up recently. The previous one I put down to my dyslexia, I am usually very careful when posting to proof read everything religiously, but some things inevitably get missed.
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