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  • FIRST POST
    • sheffieldeagle
    • By sheffieldeagle 1st Oct 17, 3:43 PM
    • 100Posts
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    sheffieldeagle
    Change to Sky Package
    • #1
    • 1st Oct 17, 3:43 PM
    Change to Sky Package 1st Oct 17 at 3:43 PM
    Good afternoon

    I'm thinking of downgrading my Sky TV package and just wanted to know when I can make the changes. I'm about to come to the end of a 10 month discount period which was tied to a 12 month new contract. The discount period ends next week and the contract ends 3rd of Dec 17. Can someone advise at what point I can make the downgrade? I'm wanting to remove the HD element and then maybe reduce the sports package.

    Many thanks
Page 1
    • Neil Jones
    • By Neil Jones 1st Oct 17, 7:12 PM
    • 1,011 Posts
    • 559 Thanks
    Neil Jones
    • #2
    • 1st Oct 17, 7:12 PM
    • #2
    • 1st Oct 17, 7:12 PM
    as advised in your T&Cs any changes to your package require 31 days notice. So for example if you cancel movies today you wouldn't be able to see them after October 31st.

    The only HD elements that are removable are the HD channels (which are in the Family bundle) and the Sky Sports HD package. The latter will knock 6 a month off the bill and if you drop to variety the difference is about 6 a month between the two but this will give you the bulk of the same channels just not in HD. Note that the boxsets, if you use them, are part of the Family Bundle only. Sky Cinema includes the HD channels as standard in your subscription to them, there is no separate charge.

    also with the regards to the sports, they're poorly priced if you only take one or two, it's 18 for the first and I think 22 or 24 for three channels. For the extra 3 odd a month it's better value to just have all the channels.
    • sheffieldeagle
    • By sheffieldeagle 2nd Oct 17, 11:53 AM
    • 100 Posts
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    sheffieldeagle
    • #3
    • 2nd Oct 17, 11:53 AM
    • #3
    • 2nd Oct 17, 11:53 AM
    Thanks for the reply. I'm an old customer so the HD I'm referring to is the HD mix which is 12 of my bill. This is why I'm looking to ditch it. I'm currently on the original bundle which combined with the HD mix also gives me access to box sets. What I really want to do is keep my current package and get a new discount period but they would only do this on a long term contract unfortunately.
    I'm still not sure when I should make the changes (current contract ends 03/12/17). I want to avoid getting into another 12 or 18 month contract. Just to confirm if I remove the HD mix on the 03/11/17 will this remove it from my December bill?
    Last edited by sheffieldeagle; 03-10-2017 at 11:29 AM.
    • Neil Jones
    • By Neil Jones 2nd Oct 17, 1:18 PM
    • 1,011 Posts
    • 559 Thanks
    Neil Jones
    • #4
    • 2nd Oct 17, 1:18 PM
    • #4
    • 2nd Oct 17, 1:18 PM
    Your contract ends 12 months from when it started and you can give your 31 days notice at, well, 31 days from before it ends, so somewhere around the 3rd of November, yes.

    As a general rule changing the package doesn't start a new contract; entering into a new discount deal will almost certainly require a new minimum term.
    • teddysmum
    • By teddysmum 2nd Oct 17, 7:59 PM
    • 8,620 Posts
    • 5,096 Thanks
    teddysmum
    • #5
    • 2nd Oct 17, 7:59 PM
    • #5
    • 2nd Oct 17, 7:59 PM
    Note that the boxsets, if you use them, are part of the Family Bundle only. Sky Cinema includes the HD channels as standard in your subscription to them, there is no separate charge.
    Originally posted by Neil Jones
    According to my deal of almost a year ago, Family is now renamed as Boxed Sets with HD and Cinema delivers SD, HD and 3D, but I believe that Sport needs an extra HD element (but don't know as we don't take any Sports).


    It's very confusing as on the Sky forum I asked for confirmation that I would be unable to watch 3D without keeping Boxed Sets with HD, but someone said I wouldn't be able to watch D , but would still view all films as they are only in HD, now, but that's not true as they do come in SD but are listed near the end of the lists.
    • brewerdave
    • By brewerdave 3rd Oct 17, 9:52 AM
    • 4,594 Posts
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    brewerdave
    • #6
    • 3rd Oct 17, 9:52 AM
    • #6
    • 3rd Oct 17, 9:52 AM
    It's very confusing as on the Sky forum I asked for confirmation that I would be unable to watch 3D without keeping Boxed Sets with HD, but someone said I wouldn't be able to watch D , but would still view all films as they are only in HD, now, but that's not true as they do come in SD but are listed near the end of the lists.
    Originally posted by teddysmum
    The website is now a total nightmare to negotiate - you can easily get into loops - very little info. for existing HD customers and the pricing is *'~"$ to understand! Now seems very difficult to get into chat -they seem to be driving everyone to the app. OK if you have a modern phone or tablet -but useless if you communicate via PC as I do!!
    Only good thing is that I've found a number which gets me thru a) quite quickly and b) to Scotland not outer Mongolia!!
    • Browntoa
    • By Browntoa 3rd Oct 17, 10:02 AM
    • 31,942 Posts
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    Browntoa
    • #7
    • 3rd Oct 17, 10:02 AM
    • #7
    • 3rd Oct 17, 10:02 AM
    its worth cancelling completely and then waiting for the up to 60% retentions offers which should more than save the cost of the HD content
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • Tammykitty
    • By Tammykitty 3rd Oct 17, 10:02 AM
    • 545 Posts
    • 1,167 Thanks
    Tammykitty
    • #8
    • 3rd Oct 17, 10:02 AM
    • #8
    • 3rd Oct 17, 10:02 AM
    I got a letter them this year just before 11 months were up (time to give notice) on my current discounts saying that they are extending my discounts by an extra 12 months without me needing to phone etc


    My parents also got this - so I wouldn't act too quickly with cancellations as you may get this too.
    Weight Loss Challenge
    Start: 10th September 2016 - 49lbs to lose.
    Progress - 22/49 (3/12/16)

    Restarted 8/05/17 - 41lbs to lose (Managed to put 1 stone on in 4 months!) Progress 6/41 (13/05/17)
    • brewerdave
    • By brewerdave 3rd Oct 17, 11:18 AM
    • 4,594 Posts
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    brewerdave
    • #9
    • 3rd Oct 17, 11:18 AM
    • #9
    • 3rd Oct 17, 11:18 AM
    I got a letter them this year just before 11 months were up (time to give notice) on my current discounts saying that they are extending my discounts by an extra 12 months without me needing to phone etc


    My parents also got this - so I wouldn't act too quickly with cancellations as you may get this too.
    Originally posted by Tammykitty
    I've been hoping....but my 12 months is up 30th October , so now only 4 weeks.
    • sheffieldeagle
    • By sheffieldeagle 3rd Oct 17, 11:26 AM
    • 100 Posts
    • 10 Thanks
    sheffieldeagle
    Thanks for heads up on the letter you mention.
    • Neil Jones
    • By Neil Jones 3rd Oct 17, 3:44 PM
    • 1,011 Posts
    • 559 Thanks
    Neil Jones
    According to my deal of almost a year ago, Family is now renamed as Boxed Sets with HD and Cinema delivers SD, HD and 3D, but I believe that Sport needs an extra HD element (but don't know as we don't take any Sports).
    Originally posted by teddysmum
    You're right, my bad, that (the old Family bundle) has only been changed relatively recently and it is now the Box Sets bundle.

    Sports in HD is a separate and extra charge, otherwise the sports packages are just standard SD.

    It's very confusing as on the Sky forum I asked for confirmation that I would be unable to watch 3D without keeping Boxed Sets with HD, but someone said I wouldn't be able to watch D , but would still view all films as they are only in HD, now, but that's not true as they do come in SD but are listed near the end of the lists.
    Cinema SD is still around for the older Sky boxes. The Sky forum isn't particularly helpful at the best of times but HD is part of the Sky Cinema package by default, that changed June 2016.
    • stulaunch
    • By stulaunch 3rd Oct 17, 7:04 PM
    • 431 Posts
    • 70 Thanks
    stulaunch
    Good afternoon

    I'm thinking of downgrading my Sky TV package and just wanted to know when I can make the changes. I'm about to come to the end of a 10 month discount period which was tied to a 12 month new contract. The discount period ends next week and the contract ends 3rd of Dec 17. Can someone advise at what point I can make the downgrade? I'm wanting to remove the HD element and then maybe reduce the sports package.

    Many thanks
    Originally posted by sheffieldeagle
    When you contact Sky, you can give them advance notice to cancel your Sky on 3rd Dec. I did this a couple of years ago after I took out a similar 10 month offer to what you have. I then received a new "come back to sky" offer instantly on mysky, meaning I didn't have to pay the last 2 months full price.
    • Colin_Maybe
    • By Colin_Maybe 4th Oct 17, 7:43 AM
    • 1,387 Posts
    • 589 Thanks
    Colin_Maybe
    When you contact Sky, you can give them advance notice to cancel your Sky on 3rd Dec. I did this a couple of years ago after I took out a similar 10 month offer to what you have. I then received a new "come back to sky" offer instantly on mysky, meaning I didn't have to pay the last 2 months full price.
    Originally posted by stulaunch
    Do you know (or anyone else) if you can put a cancellation through online now or does it just pop up a 'call us to cancel' message. And if you can, do you set the cancellation date?
    • Moneyineptitude
    • By Moneyineptitude 4th Oct 17, 11:06 AM
    • 18,898 Posts
    • 10,120 Thanks
    Moneyineptitude
    Do you know (or anyone else) if you can put a cancellation through online now or does it just pop up a 'call us to cancel' message. And if you can, do you set the cancellation date?
    Originally posted by Colin_Maybe
    Yes, Sky were heavily criticised a few years ago for apparently not allowing E-Mail cancellations. Sky promised that the issue would be swiftly addressed. Obviously, they'll still want to discourage you and offers to stay will therefore still be forthcoming.
    I would be loathe to cancel too far ahead of the date when you want services to end.
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