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  • FIRST POST
    • Dark Star
    • By Dark Star 1st Oct 17, 2:13 PM
    • 462Posts
    • 689Thanks
    Dark Star
    Buyer 5 hours away fragile item collection only....
    • #1
    • 1st Oct 17, 2:13 PM
    Buyer 5 hours away fragile item collection only.... 1st Oct 17 at 2:13 PM
    Afternoon


    How much in fees will I lose from refunding £30 paypal payment please? I can't find a straight answer on the internet...


    It was free insertion but I think I lose £3 ebay selling fee?


    Paypal has already deducted about £1.28 but I have to refund £30....


    I don't sell on Ebay much any more, & now I know why...listed several random items, all collection only as they are fragile & impossible to post.


    Some someone 5 hours drive away has paid paypal for one of these items.


    My listing states cash on collection in the title & twice in the listing in large bold letters...& states my county. So there was a slight clue that I'm not local & I don't want paypal...


    I have sent a very polite email explaining fragile can't post blah blah but I need to refund the paypal payment.


    Can I ask them to cancel the sale? Even though they have paid? Such a long time since I've sold anything & don't actually recall having to refund ...


    I have already blocked this person from buying anything else..


    Yes I have read the "sticky" but my brain is too frazzled to think straight at the moment.


    All advice welcome.


    Not fussed about a neg as I only sell every few years, & possibly this is the last time ever at this rate...

    Thank you
    Lurking in a galaxy far far away...
Page 1
    • soolin
    • By soolin 1st Oct 17, 2:44 PM
    • 59,262 Posts
    • 42,002 Thanks
    soolin
    • #2
    • 1st Oct 17, 2:44 PM
    • #2
    • 1st Oct 17, 2:44 PM
    If you cancel the sale using the reason 'problems with buyer's address' the refund goes back through paypal and all you lose is the 20p paypal fees.

    If you have read the sticky about the problems of cash on collection then you will know that you can't insist on cash.
    Has your buyer definitely said they can't collect as it might be that they have plans for collection. I once sold some extremely large paintings and someone who lived over 100 miles away dropped in to collect on their way back from holiday.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • Dark Star
    • By Dark Star 1st Oct 17, 3:06 PM
    • 462 Posts
    • 689 Thanks
    Dark Star
    • #3
    • 1st Oct 17, 3:06 PM
    • #3
    • 1st Oct 17, 3:06 PM
    I know I can't INSIST on cash but other (local) buyers have turned up clutching the folding stuff so clearly they can read.

    All my items are just not possible to post & I wouldn't even trust myself to walk to the end of the road without dropping them!

    Buyer has not responded at all... not even asked for my address...

    Paypal refund page just offers an invoice number & a message box - is the address issue on the next page?

    We're not exactly a tourist area but I guess they could be visiting family/friends but wouldn't you have said that in an email/paypal message? They're over 300 miles away...

    I have bought non local stuff (not 5 hours/300 miles away though) but always ensured that I can collect & assure the seller that I have transport & fit around their availability.

    So I'd be down 20p & the ebay selling fee of possibly £3? If they can't collect/cancel sale then it's going to charity.

    Thankyou
    Lurking in a galaxy far far away...
    • soolin
    • By soolin 1st Oct 17, 3:13 PM
    • 59,262 Posts
    • 42,002 Thanks
    soolin
    • #4
    • 1st Oct 17, 3:13 PM
    • #4
    • 1st Oct 17, 3:13 PM
    I know I can't INSIST on cash but other (local) buyers have turned up clutching the folding stuff so clearly they can read.

    All my items are just not possible to post & I wouldn't even trust myself to walk to the end of the road without dropping them!

    Buyer has not responded at all... not even asked for my address...

    Paypal refund page just offers an invoice number & a message box - is the address issue on the next page?

    We're not exactly a tourist area but I guess they could be visiting family/friends but wouldn't you have said that in an email/paypal message? They're over 300 miles away...

    I have bought non local stuff (not 5 hours/300 miles away though) but always ensured that I can collect & assure the seller that I have transport & fit around their availability.

    So I'd be down 20p & the ebay selling fee of possibly £3? If they can't collect/cancel sale then it's going to charity.

    Thankyou
    Originally posted by Dark Star
    I would not use the 'can't read' argument as ebay rely on the fact that sellers can read the terms and conditions that say buyers remain able to use paypal if they wish.

    As for cancellation - you need to be on ebay to do that not paypal. If you follow my advice to cancel via the reason 'buyer's address' then you get a box saying that when you agree to refund the refund will be sent and the buyer contacted to agree to cancellation. In practice the refund automatically cancels the sale with no recourse to the buyer.

    How long ago was the sale incidentally as it needs to be cancelled this way within 30 days, so if buyer is dragging their heels don't wait too long.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • theonlywayisup
    • By theonlywayisup 1st Oct 17, 3:31 PM
    • 11,061 Posts
    • 7,409 Thanks
    theonlywayisup
    • #5
    • 1st Oct 17, 3:31 PM
    • #5
    • 1st Oct 17, 3:31 PM
    I know I can't INSIST on cash but other (local) buyers have turned up clutching the folding stuff so clearly they can read.

    All my items are just not possible to post & I wouldn't even trust myself to walk to the end of the road without dropping them!

    Buyer has not responded at all... not even asked for my address...

    Paypal refund page just offers an invoice number & a message box - is the address issue on the next page?

    We're not exactly a tourist area but I guess they could be visiting family/friends but wouldn't you have said that in an email/paypal message? They're over 300 miles away...

    I have bought non local stuff (not 5 hours/300 miles away though) but always ensured that I can collect & assure the seller that I have transport & fit around their availability.

    So I'd be down 20p & the ebay selling fee of possibly £3? If they can't collect/cancel sale then it's going to charity.

    Thankyou
    Originally posted by Dark Star
    Your first post is hard to read because it is SO SPACED OUT! I don't often say that but on a phone I've lost the plot....

    If you cancel as per soolin's suggested way, you will only lose the 20p Paypal transaction fee. You are reimbursed by eBay for the selling fee.

    When was the sale, when did the buyer pay and have you actually heard from them?
    • forgotmyname
    • By forgotmyname 1st Oct 17, 7:27 PM
    • 25,860 Posts
    • 10,294 Thanks
    forgotmyname
    • #6
    • 1st Oct 17, 7:27 PM
    • #6
    • 1st Oct 17, 7:27 PM
    I sold an item on ebay and someone from Scotland bid on it, i thought no chance will they come that far for this item worth very little. But the guy turned up.

    Seems he had bought a few items all around the UK and had a road trip planned to collect them all.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • zerog
    • By zerog 3rd Oct 17, 1:25 PM
    • 2,285 Posts
    • 764 Thanks
    zerog
    • #7
    • 3rd Oct 17, 1:25 PM
    • #7
    • 3rd Oct 17, 1:25 PM
    I (in London) have travelled to Scotland to collect an item before, by plane actually! This led to a rather lucrative relationship with the seller who had a lot of other items for sale, for which he avoided the ebay fee

    Sadly nowadays our messages would probably get us both banned for trying to trade outside ebay...
    • jennyjj
    • By jennyjj 3rd Oct 17, 4:40 PM
    • 212 Posts
    • 333 Thanks
    jennyjj
    • #8
    • 3rd Oct 17, 4:40 PM
    • #8
    • 3rd Oct 17, 4:40 PM
    I (in London) have travelled to Scotland to collect an item before, by plane actually! This led to a rather lucrative relationship with the seller who had a lot of other items for sale, for which he avoided the ebay fee

    Sadly nowadays our messages would probably get us both banned for trying to trade outside ebay...
    Originally posted by zerog
    What were you doing? Smuggling haggis into England?
    • Dark Star
    • By Dark Star 3rd Oct 17, 4:59 PM
    • 462 Posts
    • 689 Thanks
    Dark Star
    • #9
    • 3rd Oct 17, 4:59 PM
    • #9
    • 3rd Oct 17, 4:59 PM
    All now sorted bar whatever PayPal may charge for receiving & refunding for a cancelled sale.
    Buyer did not realise we were so far away....
    Thank you to those that were helpful; been a long time since I sold on EBay as these days I just buy...all in the name of moneysaving of course!


    (I definitely was not offering haggis !)
    Lurking in a galaxy far far away...
    • soolin
    • By soolin 4th Oct 17, 10:33 PM
    • 59,262 Posts
    • 42,002 Thanks
    soolin
    All now sorted bar whatever PayPal may charge for receiving & refunding for a cancelled sale.
    s !)
    Originally posted by Dark Star
    As per my post above.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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